May 2022 by David deBarros
X Ray unit went out and was told by Jose at Rayence that I needed a new detector panel. Without coming to my office to visually inspect my problem, Kathy in sales at Triagle told me that I needed to buy a new panel at $15,000, or better yet purchase a panel and software for $22,500. I asked that Mike or Gram come out and look at the unit because I felt that the problem might be a loose connection. I was told by Gram that it was the panel and nothing else according to Rayence. I felt that I was being forced to buy a new system because I purchased a panel off of EBay for $2300.00 and I was told by Gram that Triagle and Rayence would not help me get the unit running without paying for a new panel/Software. He said that they would not support the panel. I called another vendor who sent a tech out the next day. His travel fees and tech fees were half the price of Triangle and what did he find? A loose cable! Thanks Triangle it was nice doing business with you for the last 10 years, I found a new vendor who cares.
