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May 2023 by Paulette Johnson
Abraham is a person you can believe and trust what he says.Very knowledgeable!!
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June 2022 by Graham Bird
Abraham did a FABULOUS job after many months and hours with phone support trying to get Visual Voicemail working on my new iPhone.He knew the systems and how to get the phone tech to sort it out. He was patient and thorough and I appreciate his help. Well worth the 30+ mile drive.
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June 2022 by One Hunt
Garner station store get good serviceExcellent price 4 line $100.00
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April 2022 by Lisa Quinn
I told the guy I had a budget of $900 and that I wanted to get a new phone so that I wouldn't have to come back in a year and buy a new phone. He talked me into a $500 phone. I thought it was weird that as a sales man that he would talk me into a cheaper phone. I wanted to keep my phone number so he transfered the service. I asked to buy a cover but he didn't have one for that model. I left and discovered the service was now split between the two phones and I would text from one and responses would come back through the other. I went back to him and he fixed it. I left only to discover that it still wasn't working. I went back and asked if I cod just return the phone. I wanted to go somewhere else and start over. He insisted that if I just got new different service that the phone would work. The physical phone itself was fine. So I bought different service for the new phone even though I had ready paid for the other service. He made a huge deal about how he hadn't GIVEN me a sims card, but he TOOK the Sims card out of my old phone, which should still work because I bought service for it. But it does not. The newer phone he sold me is so old that Walmart doesn't even sell cases for it and I'm struggling to find one that fits it online, the ones I order that say they should fit it do not. This whole situation has been such a mess and a headache. I drove across town to total wireless so I could keep my phone number and it turns out that he doesn't work for the company, he's like a third party service dealer guy who just buys and sells service and then takes no responsibility for whether any of it works or not. I am truly very angry at all the money I've wasted.
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April 2022 by Brenda Hawkins
Abraham was very knowledgeable and helpful to get our phone back on track and I am grateful to God for his help.
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September 2021 by Abiodun Olukayode Kay
Praise they say is an application for more. If I failed to accept you it would show how ungrateful I am. I could not be less grateful to the person God has used to bless me and my family in general. I was introduced to Mrs lauren a few months ago, right now I know how proud I can be of my financial state. Mrs Lauren helped me with the small capital I invested and I made so much profit for myself and my family. Thank you very much Mrs Jordan Lauren , and if you too are having a difficult business for yourself then contact her now.
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August 2021 by Ben-ObAid Channel
Great customer service thank you Mr. Abraham for your time fixing my phone.
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July 2021 by Keith Bowler
Incredible customer service. Very very helpful and kind.
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May 2021 by Bobby Blackwolf
Abraham is great, he will get you what you are looking for! Great customer service from this location!
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May 2021 by Scott Wagstaff
I had an issue with transferring my phone number to a new device that I bought from another store.The guy at Total Wireless went above and beyond to make sure my number wasn't lost.
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January 2021 by Roy Griffin
do NOT recommend this store. Bad service and products
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November 2020 by lateef alamutu
I had a huge issue with total wireless. Called the customer service and even escalated it to a tier 2 engineer but I was told to get a new sim. So I went back to the store which I got my initial sim and meet Abraham who was the one who converted us to total wireless and within 2 seconds my issue was resolved without no new sim..I am high happy at his empathy and level of understanding of his network. He is the reason why we are not switching to another mobile network.If you have any issue just ask for Abraham im total wireless Raleigh office.
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September 2020 by Jason Smith
Abraham is one of the best customer service people I've ever encountered. He spent several hours on the phone with Total Wireless customer support fighting for me and doing everything he could to get my phone back up and working. When we discovered it was indeed an issue on the carrier's end, he stayed on the phone with the agent until everything on my account was cleared up. Even escalating the issue up to a supervisor when the first line agent wasn't getting the job done!If you have ever considered visiting or maybe you have other needs such as laptop repair, Abraham is your guy!! He will do a very fine job and take great care of you. Again, I cannot offer enough good kudos about his character and willing to make the customer experience right.
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August 2020 by Ida Pegram
Abraham is an asset to Total Wireless Garner ! He was very patient and explained to me how and what he was doing each step of the way. He valued my privacy when entering my passwords. I am more than happy to refer him and your company to my friends and family !!!
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July 2020 by Sarah Young
Abraham is the only good thing about total wireless. If you encounter any issues you should try to allow him to solve them first.
