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November 2024 by Neil Fox
Good kennel. Expensive.
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November 2024 by KnotTee
My pup enjoyed his first away stay as I traveled. Was an adjustment for both of us but the staff here was professional, knowledgeable & caring. I do plan to keep them as my pups boarding option. The different level of rooms some with camera & tv were great the have. Will be trying out doggy daycare as my guy enjoyed play groups during his stay. Would definitely recommend to other pet parents for a worry free boarding option!
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October 2024 by K. K.
This was our first time attempting to officially board our 7 month old mini schnauzer. She had only been boarded before with the breeder. I felt really comfortable and excited for the experience my puppy would have boarding here after I called to make the reservation and the person I spoke to was super nice and empathetic to my uneasiness boarding our puppy so much so my mind was at complete ease, that was until we actually went to the facility the day of check in. As Heather was checking us in I explained to her that this was our first time boarding Ellie and Heather could have cared less, the vibe she gave was as if she did not want to be there or even assisting us... I was shocked because of the reception we had received over the phone. My husband and I requested a tour which she did grant before 12pm(11:52) after she first made it VERY clear that tours are from 12pm - 1pm however Heather walked over to the young lady that was going to give the tour turned her back to us and whispered something to the tour guide....that action gave us a bad feeling. So we proceed with the tour and as soon as we went in the back we were hit with a strong urine smell. We were showed the type of villa Ellie would be in which we liked so I asked to see Ellie before we left and the tour guide said she didn't know where she was currently so I asked her what she meant since she was the one that put the name collar on her and took her to the back, her response was she didn't know where Ellie would be placed yet. Why I couldn't see my puppy I didn't understand. My husband and I go to the car to leave and my eyes are filled with tears and he says something just doesn't feel right and I was feeling the same way but thought it was just my emotions because it was our first experience leaving her with people we didnt know. We both agreed to go back and get our Ellie which we did. The young lady that greeted us when we walked back in was really nice, we told her we wanted to take Ellie even though we had just checked in the young lady said she would have to get assistance to help us so we waited for the not so pleasant Heather to get off the phone. When Heather came to assist, the young lady told her what we needed Heather looked at the computer screen and said " just check her out" and walked off, no questions were asked no thank you...nothing!! We felt really let down by this facility because of what the website portrays and the accolades it has received. This was a bad experience for newbies. I hope Heather is having a better day and can get training in customer service and being empathetic to first time fur parents.
May I also suggest that if your villas with Webcams are always booked as I was told please add more villas with that amenity since it seems to be in high demand.
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October 2024 by Tom Norman
Priceless, absolutely priceless!!! Our baby girl, Butterfly loved going there when we lived in the Raleigh area. We moved away little over three years ago. At the beginning of August, we had to send her over the rainbow. Today I emailed them to get some of the pictures they took of her while she was in their care. They still had them!!!!! Thank you for helping us with her memories. It was worth all money and more.
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September 2024 by Stef Lucas
Our dog was super happy comingvout!
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September 2024 by Jelyn J
Not a fan at all. The staff never fully made me feel welcomed and they kept incorrectly putting our chain leash on my dog. This caused him to have a neck injury.
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August 2024 by Mira
I take my dog there for his grooming! They are great and I will always trust them with my pup :)
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August 2024 by Matthew
Just had a close friend board their family dog at Suite Paws in Knightdale while going out of town. Suite Paws unfortunately left the gate open when having the dogs out to play/potty and my friend’s dog escaped. My friend spent all day today looking around Knightdale and thankfully has found his dog but extremely irresponsible of Suite Paws to lose someone’s pet, that should be the last thing a pet owner needs to worry about when boarding their animal.
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August 2024 by Tia Overway
The front desk receptionists are always rude and short which certainly doesn’t leave me feeling comfortable. When I dropped my dog off this morning it felt as if it was an inconvenience for them to take him when we reserved boarding prior. I don’t know what that was about but considering the defensive nature of this company’s responses, I’m sure some reasoning for this will be provided. However, since they are the closest facility and because my dog doesn’t seem to have any issues when we pick him up we will continue to use them. Front desk receptionists are in serious need customer service training though. Owners should feel welcome when dropping off their pets. The snootiness and shortness are certainly not appreciated.
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August 2024 by Morgan Shepherd
I got my sweet kitty from suite paws. They took care of her before she found her forever home with me. I can’t say enough about how well they treated and took care of her!
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August 2024 by Ellen Walsh
Please ensure that your employees are aware of the services you do and do not provide. I called yesterday to request a cat grooming appointment and was advised that they were booked several months out but could be provided after that, then was told to create an account with the online portal to request the reservation. Once this was done, I was informed over email that cat grooming is not a service ever offered by this business. I'm extremely uncomfortable with having been misled into creating an account that required my personal and credit card information before learning this.
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August 2024 by amanda shankweiler
Our pup loves boarding here, highly recommend!!
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August 2024 by Nestle Adams (NESTLE)
I decided to retract my reservation for my puppy after performing a walk through of this facility...this place was severely overbooked to the point of dogs being kept in crates in the hallway. Upon entering the area where the dogs are kept, it smelt unclean. I could not and would not feel comfortable leaving my puppy there. Owners should have their emergency contacts stop by between 12-1 for a walk through unannounced..It was ?
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August 2024 by Zach Rafferty
Great place for boarding, monitored play sessions and tons of options. My dog was very happy and well taken care of!!
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August 2024 by Andrea Arterbury
My dogs and I love Suite Paws! They are a critical part of what makes our lives work. That may sound like hyperbole, but I promise you it is not. I travel internationally for work. I could not be successful, and thus successfully support us, if I didn’t have safe reliable care for Atticus and Harper while I travel, with people I trust and who genuinely care about them. My furbies are always happy to see their friends at Suite Paws, and I don’t spend my time away worrying if they’re okay. I can focus on the purpose of my trip.
