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December 2023 by Porscha W.
Amia was very upbeat and ready to help. She was Also knowledgeable when it came to skin care. If you go to Sephora in Briar Creek, ask for her!
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December 2023 by Marissa M.
I visited today for an online order pick up. I had a rewards coupon I earned and treated myself to Makeup by Mario products. Eric greeted me upon arrival and helped me with my online order. Eric was very pleasant. This location is always organized and the staff are pleasant. It's wonderful to see D.E.I (Diversity, Equity & Inclusion) at the center of how Sephora has been hiring. Happy Holidays.
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November 2023 by Jeannie S.
I have never been in a place that seemed less interested in helping a customer. I stood at the register for several minutes while a clerk (possibly the manager?) talked on the phone. A young man offered to help me when he was done with a makeover. I guess it's back to Ulta.
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October 2023 by Karen D.
Fantastic customer service! Stopped in late tonight (Tuesday) & warmly welcomed by 2 amazing, friendly, professional employees who helped me find Sephora rouge lipstick in the exact colors I wanted. I'm sorry I forgot the women's name....sorry! Super helpful and nice! Thank you all for your outstanding customer service!
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September 2023 by Trisha L.
I just had the absolute best experience getting helped with hair care products. They did not have the item I was looking for on the shelf but Vincent saved the day and found it for me. He was super friendly and super helpful. I'll definitely be back!
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August 2023 by Lexi Butcher
Esme is the best worker there. She is very quick to greet you and ask what brings you in. I do not have much knowledge on makeup or what color would match me best for foundation but she took time and was patient with me and helped me pick the perfect foundation! If you ever make it to this location, look for her for the best experience! Definitely will be back to this location because of her!
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July 2023 by Brittany Fleming
So I will say this 5 star review is because of one employee. I normally hate coming here because I feel judged. When I've asked for help in the past I've always been made to feel I'm an inconvenience and they do as little work as possible. However, today I had the BEST experience with Esme. Not only was she quick to greet me and offer help, but she was so sweet and friendly and knowledgeable! She really took the time to help me find the right foundation and bronzer. She made me feel so welcome and I hope that I encounter her again when I come back.
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July 2023 by Alana Blackwell
this was the cleanest most friendly Sephora I’ve ever been in my new go to. The workers were so nice and helpful. And everything was in stock ❤️❤️❤️
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July 2023 by K M
It's been so long since I've been to Brier Creek and I was pleasantly surprised to see a Sephora. This is by far the most helpful location I've been to, and I have been to well over 15 locations across the US and Canada. The customer service and appreciation here was top notch. Although the store was crowded, the line was non existent because employees went above and beyond to pull shoppers to a side location to check them out, ensuring no long wait times. I went on Sunday, and came today (Tuesday) to write this review. Highly recommend!
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June 2023 by Ivonne Chavez
I just walked out of this store and by far has to be the most unpleasant sephora visit ever. Not one single employee offered help yet I notice they followed like a hawk as if I was gonna take stuff. Ended up spending $78 only because they had two items I can't find at other locations otherwise I would've walked out. Don't recommend this store at all!!!
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May 2023 by Jordan Carter
Went in with my girlfriend to grab a single item, walked up to the counter and no one was there , waited for 10 minutes, walked around the store and employees were on their phones, then found someone, asked to be checked out, and went back to the counter where we waited again and the person never showed up. Finally another employee arrived to check us out.I would suggest going to another Sephora with better quality service and attentive staff.
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May 2023 by Brittany Brown
Complete run around all today with Sephora, 3rd Sephora and still not able to deliver on what they said. Disappointed in the pickup system and it’s very inaccurate. No regard for others time and money spent going to 3 stores today.
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April 2023 by Sara Kowalsky
Been here 3 times and it is great! Very clean and the staff is very helpful and nice. They keep product in stock too which is most important. I love coming in this Sephora makes me want to buy everything in sight due to its appeal. Traffic is a little hectic is the only thing I don’t like coming into the plaza. Sephora brand is extremely good too.
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April 2023 by Mrs. Amy Intrator
I'm getting married and have no experience with decent makeup so someone recommended Sephora. What a mistake! I paid $60 for the absolute worst makeup job I've ever seen and they made me 45 minutes late to my bridal shower! And as a "sorry" they gave me a tube of cheap mascara and lip gloss. To the artists credit, she tried so hard and used at least 4 different foundations but they all made my skin look awful! If I wasn't already 45 minutes late for my bridal shower, I wouldn't have walked out of the store looking like I did. I almost just asked them to take it all off but my skin was so red and irritated from having tried on 4 different foundations and having them removed, it was awful! My face looked like plastic it was so shiny, and all of the foundations they used brought out my poor and dry skin I had that day. I thought that would be the place to go to address any skin imperfections but I was absolutely wrong. I was in tears and was so embarrassed showing up to my shower looking like I did, and 45 minutes late to boot! I would NEVER recommend Sephora to anyone!
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April 2023 by C W
Very unwelcoming and judgemental employees. They followed me around and made me feel very uncomfortable. I have spent a lot at Sephora over the years but the one at Crabtree has better customer service. This was at the brier creek location on Thursday 4/13.
