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September 2023 by Krystal Greenhaw
*Updated* I adjusted to two stars. I received a call the next day (after posting this review) and I was refunded 50% of the parking spot. Definitely better than nothing, thank you for that! **While David was great, I have to leave this 1 star in hopes others don't fall into the same "miscommunication" I did. I'm very disappointed in this business. Not about customers, just about the money. I called and shared that I am a small business starting in the area and I needed one parking spot for a Ford Transit 250 medium roof and a 10x30 storage unit. I also shared that insurance needs to see the storage unit before I even have the van, product and equipment. What that means is I have to purchase a unit weeks before I even have anything to put in it. So I confirmed everything was perfect. My van was 8 ft 6 in height. I was told the roof of covered parking was 9 ft 6 inches and with the ledge/lip was 9 ft. Myself and David even had a conversation about my van being 8 ft 6 in high and all seemed good. My mistake was I should have measured myself and not trusted word. Anyways, fast forward to the fact that on August 4th I paid $435 with a discount for September since I'd be almost a month to move in. I didn't move into the unit and try to park my van until 8/23 (since the van was being shipped from Georgia and no products had been delivered yet). Needless to say the roof height of the parking spot was 8 foot, not 9. 1.5 foot difference than what was shared. And it's not even listed online to verify before purchase. And apparently the staff didn't even know exact measurements. No other options existed for parking. Therefore I moved product out of my unit, and cancelled everything (must have a parking spot and unit for my small business). I was charged everything. No refund and corporate said it was too long to provide any refunds. Not even 50% of the parking spot. Btw, parking at other locations is more than half the price they charge. I now am paying $85 instead of $213. My "parking" @ Red Carpet was $10 cheaper than my outdoor 10x30 unit....Very nice support of your local small business start ups. Very disappointed in the "miscommunication" over this that was simply a measurement of a covered parking spot.Even more disappointed "corporate" said "sorry, took too long"... exactly why I'm opening my own business. Hopefully I don't treat people the way they did me. Handed over a lot of money for really, well, nothing.
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August 2023 by Lee Ann Maurides
Red Carpet Storage was the perfect solution to our storage needs. It is a very clean facility, simple to access and safe. Dave, the manager, made the whole process very pleasant. I would recommend this storage facility.
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May 2023 by Linda Smith
The manager, David, has given 100% to customer service! I have been leasing here for (2) years and have been always been receiving a spirit of excellence! He has taken on additional coverage and has displayed confidence and professionalism! He is a great listener and will address your personal needs for storage! I recommend this storage facility to anyone needing storage. They are informative and keep the building very clean! Thank you David for assisting me while in need of storage!
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February 2023 by Clarinda Coffin
Such a breathe of fresh air to have met David & Bill today. David handled everything for me so easily. I was grateful for the professionalism! The name suits them well!
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July 2022 by Ammarah Abbasi
This was the least stressful part of moving! I have had to make several trips to put stuff in storage and every time I think "I love this place." Besides the comfort of knowing that my things are being stored in a clean, climate-controlled envt, I feel like everything I need was provided. We bought the very convenient and secure lock from them, and reasonably priced packaging tape a few times. Carts are always available by the door. Padded elevator and motion-sensor lights make it easy to get around the place quickly. To top it all, they have free bottled water -- much appreciated after you've been hauling stuff on a hot day. Management is always there during work hours: David and Bill are friendly and helpful. It all makes for a good experience.
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June 2022 by melissa browning
Incredibly friendly & helpful staff. Clean, easy to access units with flatbed carts readily available for larger/heavier items. Comfortable climate control for the indoor units which is super important in this heat. The layout of the 5x10 is fantastic and much easier to use than how they are at other facilities (the 10 is across instead of deep). Highly recommend.
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June 2022 by Lori Devito
Great storage facity to work with. Very secure, clean and staff is wonderful. Quality storage.
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June 2022 by Infiinity
Good Company. Good office space, Good storage space. I am a storage renter and office renter as well.
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May 2022 by Ellen Thabet
I've used Red Carpet Self Storage for several years now. Facility is very clean and easy to access. Service is top notch. Bill is very personable, helpful and pleasant. He's the one that is always in the front office and available when you need him. The prices are very reasonable. The added bonus of access to the conference room puts this place over the top. Using this place is more like visiting friends in a home than working with a storage facility! Thank you Red Carpet and Bill!
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May 2022 by carlos alvarez
Every thing was right with our storage unit, UNTIL I MAKE A COMMENT THAT THE LADYS ROOM SMELL FUNNY wife went and was dirty.Like a good tenant just inform the situation do the manager of the storages. That was may May 2-2020 and he send me a termination, today have to move in 14 days out off the unit ??I don understand how can they have a old cranky man with NO CUSTOMER SERVICE!!!The location and unit are in great condition.
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January 2022 by Raquel Ferotti
I do NOT rent a unit here so I can't attest to pricing- that being said I purchased a piece of furniture out of a unit and was super impressed by the entire experience. Spacious, well lit, carts available for use everywhere, elevators padded, climate perfection.
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January 2022 by Howard Eason
Very nice, Very clean, well lit. Everything you would expect from a new location. It is also Well kept and at a good location.
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December 2021 by Penny Cash Brown
Bad seller!!!He sold me a “New in the box” item $30 more than what Walmart is selling with shipping included. Came to pick up at his store, he said he had checked and everything’s good. Came home, found 2 side panels cracked and a Customer return receipt inside the box. Messaged him for refund. He refused and blocked me.Will be my last time buying from this guy. ?When I was at the store, his 2 children were in his car, waving him to come out but he ignored. ?
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November 2021 by Nancy G
Great experience! Clean and safe storage units and very helpful staff.
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November 2021 by Justin Burns
Fan. Tastic service with a very clean, climate controlled and monitored facility.
