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July 2024 by Roger Jackson
I spent $1100 plus the package protection option, I am still out $550 dollars, returned both pair and received only a $550 credit card adjustment. Yes one pair was washed but the pattern cut on this Cone Mills run was 1 to 1 1/2 inches shorter thsn they normally do. Customer service is at best a joke here.
Horrible, Cone Mills Alexander cut 1 1/2 inches shorter. Did not realize until you wash and then you have pants that are to short. Stand on them and pull was the response Syd supplied. Really with a $550 pair of jeans. At first I let this slide, but the more I thought about it the madder I get. When they cut these pants for some reason they are 1 1/2 inches shorter than Nihon Menpu Alexander. You can see the new Cone Mills are the same as the washed Nihon Menpu, and the top pair washed cone mills are 1 1/2 inches shorter than washed Nihon Menpu and new Cone Mills.
The response from Raliegh was they resolved the issue, yes with one pair they did refund. Second pair they did not. I washed the other pair before realizing the length difference. I sent this pair, actually both pair back on my nickel. At $550 a pair, give me a break.
The Cone Mills has been a mess.
This place is the worst in my opinion, don’t waste your time with customer service, which honestly doesn’t exist. The made in the good ole USA slogan isn’t enough to warrant the frustration.
The Cone Mills run at $550 per pair was 1 to 1/12 inches shorter than their standard Alexander Nihon Menpu, but stated they were the same length.
Now lets get into quality of this product, really. Check out the second picture. I’ll post their email response. They finally took them back and said it was a defect. The material was puffed out and looked awful. I can see all the layers, but my other ones did not have this issue. Customer service is a joke at this denim shop. You decide for yourself, look at my pictures. For this kind of money.
If you can get a decent pair from Raliegh the jeans are nice. But consistrncy is just not there, along with poor customer service.
It is not worth the frustration dealing with customer service. They are super slow to respond.
Hi Roger,
We understand your concern, but we want to assure you that this isn't an error. Both the presser foot and needle on this outer/middle seam have to go through 6 layers of tightly folded already-felled seams. You will notice that the felled seams on either side of the middle seam line up, and the top seam sometimes just can't remain 100% straight when running through the machine. This slight curve is present in a number of our jeans, and it is simply the human hand as these were not constructed using automated techniques. You may also notice this effect less in modern jeans as they are a lighter weight, usually not 100% cotton, and can therefore slip under the needle very easily.
I hope this information helps!
Take care,
Syd
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June 2024 by Nicholas Caywood
Jacob was a great help and taught me a lot about the product.
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June 2024 by Roger Evans PA
Highest quality and all local
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May 2024 by Melissa and Derrick
Very impressed by the service and care provided by the folks at the Curatory.
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May 2024 by ZACHARY WELCH
We always have great service here, which to me is even more important that their fantastic denim and sweatshirts
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May 2024 by S A A Legacy Prints & Paper
Everyone I met here had so much knowledge and insight into the world of denim—- going back to the roots. Love the work with selvage edges- using all the fabric!
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April 2024 by Pramod Potluri
Super cool store, can’t wait to go back!
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April 2024 by Justin Dunlevy
Excellent jeans, I have 4 pairs of them! The staff at the Curatory are always helpful and willing to assist with my shopping experience. Nice to have local made jeans that always get compliments.
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March 2024 by Fahad S.
Incredibly cool shop full of high quality goods. Everything is made locally/in house right there in Raleigh (you can actually see them being made and the machines used), and trying on the jeans, they truly are some of the best you'll ever find. Inside, the room is curated incredibly, creating an inviting and unique environment to browse their selection. Looking at the details you can tell the passion, expertise and knowledge behind the crafting of every item, and while they are definitely quite pricey, if you can afford it they are worth the cost. The staff were incredibly friendly, knowledgeable, and helpful. Would definitely recommend and will return.
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January 2024 by Allan Blair Beaton
Purchased my selvedge denims about 2 months ago. Wore them multiple times before washing them. Like a lot. As instructed. Then I washed them in cold water, inside out and hung up to dry.
They were the business til they got washed. No longer stiff. already feels weak and like I’ve had them for years! I don’t want that on the first wash!
Material already looks worn and not crispy.
Marketing does well. Totally duped on pricing. I’m glad they were made in America. I don’t feel so annoyed.
Do not recommend this brand.
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January 2024 by Sam Pepple
Raleigh Workshop is the maker of all makers. Doing things the old, hard way is not easy, but they execute excellently while still keeping tethered to the ground. Their wares are easy to wear and we want to continue to repair and continue to wear jackets, jeans, and shoes. This business comes highly recommended.
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October 2023 by Nichole Gantshar
An amazing workshop for Raleigh-based clothes designers. The jeans are fabulous but pricey
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October 2023 by Jason Hoover
Always great! Syd is awesome and very helpful. Now if you could please do an exposed selvedge in the Martin, that would be superb!
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September 2023 by Richard Caulder
always great to visit, shop the latest fashion and visit the Raleigh team.
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August 2023 by Drew Stovall
Going into the shop was everything you’d expect from a premium clothing brand the customer service and atmosphere were great. Loved the retired jeans on display to show how they wear and break in over time was a nice experience will definitely be back
