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December 2023 by darone murphy
First time I stay the room was nice and the second time I stay the room was run thru broking furniture and other stuff. And I dnt like that you have to get a deposit take off your card. Cash would be better and if they would hand it back to you before you leave the building you be nice.
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December 2023 by GOMAB TEES
It was supposed to quiet time at 11pm. You had guest slamming doors until 2 in morning. Slamming bathroom doors until late. The USB ports didn't work under TV. Need ice machine on each floor.
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November 2023 by Gregory LeHew
Clean and comfortable room. Nice updates to keep it fresh & contemporary looking.
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November 2023 by Andrew Jenkins
It’s pretty good nice clean rooms. Nice comfortable bed. What else can I say?
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November 2023 by John Misiano
My wife and I stayed at this hotel in late August to check the area for a possible move next year. We booked a two-day stay through Choice Hotels.The clerk who checked us in initially said they didnt take pets, but she was new and asked a guard who confirmed he had seen pets. The morning after we arrived, I was returning from walking my dog. Jonathan, the front desk clerk, asked if our dog was a service dog. When I replied no, he said the hotel policy was no pets and rudely said we'd have to leave. I told him Choice Hotels listed them as a pet-friendly hotel. I informed my wife and we both returned to the front desk, explaining again that Choice listed them as pet-friendly. Jonathan, who lacks any people skills, was argumentative and denied our request.We packed and left, with Jonathan making us late for our appointment. I called Choice hotel and filed a dispute. After they were unable to resolve it, I filed a dispute for the second night with my credit card company. Happily they refunded the second night we didn't use.The hotel itself wasn't that clean and the walls were paper thin. Our next door neighbor had two small children who kept us awake half the night running the hallways.From now on we will be checking reviews for any "Quality" Inns we stay at in the future.
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November 2023 by Laura Sandmark
We are Choice Hotel members, and have been using these hotels for our road trips. This time, our hotel was very disappointing. Our room was dated and falling apart. The outlets at our bedside didn't work. The remote for the TV didn't work & we got a new one from the front desk that wasn't much better. You had to stand in front of the TV for it to work! No TV guide in the room or on the TV. The shower water ran out onto the floor. The TP holder was broken. On our last day, the elevator was broken and we had to walk up to our 3rd floor room. The breakfast was very minimal. No hot items at all; only muffins. We like Choice Hotels, but this one wasn't worthy of being a Choice! We travel to Raleigh often; we won't stay at this hotel.Rooms: Mentioned in the review above.
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November 2023 by Alfredo Delgado
I will never stay here again. Worst experience ever we saw roaches in the middle of the night. Mold in the bathroom and still got charged $35 dollars because I checked out 30 mins late. Last complaint “Jonathan” the receptionist seems racist person he said theres nothing I can do with a face expression. He needs more customer experience no respect at all. I contacted Corporate let’s see what they do about this.
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October 2023 by Gary Williamson
This was an overnight stay, on our way home. Hotel and rooms were clean. The room was small and so were the beds. They said they only had double beds.
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September 2023 by Nicholas Bower
Hot food. Hot water. Clean room. Friendly staff. Wifi worked. Cold AC. Everything necessary was just as intended.Though, the edges were rough. While clean the room had some wear and tear in the floors,walls, etc. That really felt like they needed a couple hours worth of tlc from a decent handyman and they'd be in great shape. But again, EVERYTHING was up to bar as far as what MATTERED, and I WOULD stay again if in the area.
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September 2023 by Quizine Queen
Where to begin?!! We had some bad experiences with this hotel. When I took a shower, for some reason, WATER was running out into the area where the beds were. You can clearly see that it's been going on for some time. See the picture of the floor board around the shower stall.As if this wasn't enough... I spotted 3 roaches in that room!!! No one wants to be around those things!!There were also people approaching you asking for money!! This happened on more than one occasion! Never Again!!! I would not recommend this hotel!! YUCK!!!
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August 2023 by Funk OnSite
We booked via 3rd party, but was charged again $5 a night at the desk. The staff is good people, but the rooms and bed are very uncomfortable for us. The room is a box dorm and the A/C will echo through the room keeping you up at night. The bed is unstable; meaning the bed and the bed frame moves around the hard floor when you move on the bed; so you’re balancing a shaky mattress and frame. The bathroom vent did not work, and the breakfast is bread, cereal and waffles, no eggs or meats. FYI we like the location, except the streetwalkers in the shadows.Rooms: the rooms and bed are very uncomfortable for us. The room is a box dorm and the A/C will echo through the room keeping you up at night. The bed is unstable; meaning the bed and the bed frame moves around the hard floor when you move on the bed; so you’re balancing a shaky mattress and frame.Nearby activities: Highway is next door, you’ll need a car for anything you need from this location.Safety: At night there are street walkersWalkability: This location is behind a motel 6 and Pawn shop, every thing you need to get, needs a car.Food & drinks: Had fruit juices in the morning. Food was bread, waffles and cereal.Noteworthy details: Don’t forget to Lock you doors
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August 2023 by Sarah Murnane
We had a room on the third floor. When we checked in the room was hot. I don't think the air conditioner had been on for a long time before we came in. We had to use the pull out couch and that mattress needed to be replaced. There were also some dead cockroach bodies that became visible when I pulled out the couch.
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August 2023 by Charlotte Oakley
Room 214 smells so strongly of dog or cat urine and they couldn't switch me because they were booked.. but did not offer discount or even an apology!!! But when I asked about the vending machine he said it was on the third I went to the third floor of the soda machine did not work. But also the little area that the vending machine ice machine was in also smell like human urine. The man had an attitude he was absolutely horrible at all costs avoid this hotel or motel. It has bugs something bit me repeatedly through the night. Stay away from this place if you can 0 it was also way too highly priced
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August 2023 by Joanna Romero
So there is something sketchy about this hotel. Apparently they only have 2 people who handle calls, but for some reason no one has any recollection of cancelling my hotel reservation. And they charged me for everything. When I called to ask why I was still charged, a woman said I had to cancel through the Expedia app. But the man who I spoke with never said that. And she says there are no notations about my previous call. Although my phone records will prove I called that number. They also charge a refundable deposit at check-in, as I stayed here last year. When I called to ask how much it was as I forgot, the woman says they do not accept deposits, but when I spoke with the man he said $150 deposit. Basically treated me like he didn't want to talk to me. So after that call I decided that I don't want to stay somewhere where I am an inconvenience, while I am on vacation. Now I am $500, and neither the hotel or Expedia want to give me my money back. I feel like I was scammed.
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July 2023 by Giovanna T.
If I could give it negative stars, I would. I was so disappointed by our stay that I didn't even take pictures for "evidence". You would think a QUALITY Inn & Suites would be in better conditions. As soon as we entered the parking lot I had a bad feeling. Too many people wandering in the lot. As we're waiting to check in, a guest comes up to the desk to complain about the noise coming from upstairs. "They're having a basketball competition above my room and I have a headache", he said. It seemed like this wasn't his first time complaining about it to the front desk.I tried to remain optimistic, knowing we would only have to stay there for one night. Then we entered the room, which was tiny, outdated, and smelled a bit funky. As I approached the bathroom, I saw pee in the toilet rim...If you hadn't been turned off by the first few paragraphs, I hope this convinces you not to stay here.
