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March 2024 by Megan High
Went to look at a unit to see if it was big enough just go waste gas driving to 2 different public storage locations and not a human employee in sight. Back in the day there would be someone at the location at least a few hours to show the units and complete paperwork but according to several phone reps they are short staffed and no longer offer on-site humans UNLESS BY APPOINTMENT. I went to 2 different locations and not a person in sight. One of the kiosk was not responding at one on l the locations & the other one the door was locked, no insight assistance at either! I had the lady to tell me to hold on to attempt to call 1 person to show the unit that was responsible for all viewings and she wasn’t available at the time. The lady called back and just that quick I was able to get an actual human on the line and set a tour for a competitor location only .5 miles up the street…all that in the 3 mins public storage placed me on hold after calling several times. If you just want to give your money and don’t know what these units look like inside nor need any human assistance this is for you! If not, find someone with a human at the actual site of your rental unit, can give you detailed information, and make the moving experience was easier and personal, please do not waste time, this company is not the same as years ago!
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October 2023 by Katherine Hodges
Staff understood my needs for storage space. The facility is clean and easy to access. We are very happy to trust Public Storage for our storage needs.
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August 2023 by C K
I had stuff there for 3 months. My stuff is covered in rat droppings. There was cockroaches. I found a dead mouse on the drive and the unit next to me, their door had crushed a mouse. When they cleaned and repainted, they sprayed it so hard, all my stuff got wet and dirty on the inside through the door. When I emailed them about it, I was ignored. The drive is narrow and regularly one if not both entrances were blocked. And they tried dumping extra fees on me for no reason. Definitely disappointed in my experience with them.
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July 2023 by Monica L.
jennifer in the office is very helpful, the app works very smoothly for entering and exiting, the property is clean and it's easy to move into an exterior unit. However it will be humid so we'll have to put our stuf in tubs and keep it off the floor, and probably will roach-bomb it before moving anything out. This will make interim moves much easier. PS locations are all very convenient, and arranging it all online was easier and more affordable!
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May 2023 by Preston A.
Poor customer service. Very hard to get in touch with people since this location doesn't have anyone on site. You will have to go to another facility ( not all have people on site). I'd suggest to find a locally owned facility much better service!
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March 2023 by Linda Cougler
What can I say. Amani, went above and beyond to help me find the appropriate space I needed. Made calls, after I was sent to his place by someone and my item would not fit. Definitely needs a promotion and raise in my book!
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February 2023 by Janay H.
omg!!!! this the best one i went to and use, that guy antonio winston was so nice and professional i would so recommend going to this one, he was awesome.
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January 2023 by Wanda Paige
The staff wasn't there when we needed him we had to wait for him to come bback
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October 2022 by taylor puryear
Clean, well lit, and awesome, attentive staff!!! 10/10 recommendations and trust storing all my items here!
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October 2022 by michelle blanda
Great property and location. The manager and district manager are very helpful.
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August 2022 by Cherrie Jones
I received the best customer service. Ebony and Antonio are truly AWESOME! If you need a storage unit, you need to come see them!
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July 2022 by Jimmy Aughenbaugh
The distric manager is kind of the man. Met with antonio at first on site, and the DM Mike came by and talked with us aboutbwhat we needed and how they could facilitate. Super polite and capable. Very highly recommended
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June 2022 by A J
Clean facility and Antonio is amazing! He is beyond helpful every time I've come in. I would definitely recommend renting storage space here because of him alone!
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January 2022 by Not A K.
Antonio is great, super friendly and helpful. That being said, this property is the pits. The lights were out near our unit inside and outside. We were "strongly advised" to buy Damp Rid mildew and mold drying crystals upon move-in and saw why after a rainstorm with water collecting all over the property. Did not feel safe going at dark. The times we went to unload items, the office was closed and locked and no one was found on site to help a line of cars get in the gate. We tried calling and ended up having to look up initial documents on our phones to locate a very long and complicated gate code (as opposed to other locations which offer personal codes so you can get in or let others coming with you access without such a production). Needless to say, we are moving out as fast as we moved in after a short stay into another storage center. Of course, in trying to move out, could not find anyone onsite to close out paperwork or anyone to answer phone to confirm move out, so we had to install the PS app in order to move out and email our confirmation and follow that up with a call to the main office to actually reach a person. We aren't looking for handholding, but definitely appreciate the security, maintenance and available help when needed at the other companies.
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January 2022 by Kaela Bhalai
I used this storage unit to house my boat for a few months and this lovely gentleman named Antonio W. was always incredibly pleasant and helpful! Thank you for hiring good people like him!!
