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January 2024 by Aj Mfnbandz_
If I had the option to rate 0 stars I would. “DO NOT” I repeat “DONT” use this rip off company. Warranty is really not warranty here man.“Pro Wireless always work with the customer when the screen is broken again, which doesn't fall into the warranty category. We tried to provide the lowest cost to all of our customers with our decades long experienced technicians. However, our manufacturer supplier has guidelines for us to send defect screens back. If the screen has cracks or internal damage, the screen will be void of warranty. As a result of this incident, our technician provides free labor hours to attach a new screen for the customer at cost.”Seems you guys have a history of bad business ? ….. I guess my next step will be the (BBB) The Better Business Bureau will be getting a contact on this one.IF YOU CANT FIX IT FOR THE FIRST TIME WHY WOULD I LET YOU ATTEMPT A 2nd time for half the cost …..
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January 2024 by Dominique Watson
This place sucks. They fixed the screen and said the mic was already broke and it wasn’t. The service sucks. This is the second time they have fixed a screen and made another issue with a phone. They need to be shut down and or they need new technicians and management
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December 2023 by Sunny B.
Employee threw my phone in front of me!
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November 2023 by Raymond Andrews
DO NOT TAKE YOUR PHONE THERE ! They don’t know what they doing TRUST ME !
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November 2023 by Lesa Henderson
I brought my phone in for a cracked screen and returned it twice because it wouldn't stay on or hold a charge. I took it to another business to fix the mess they made spending another $128. The phone had tape inside and a cheap battery. I would NOT recommend this place at all!
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September 2023 by safarrah champion
Spent $230 for them to a work on a phone that does not work. When we took it back for them to check it they said we should try trading it into our phone carrier. They use very cheap materiel to temporarily fix phones. The Asian female that is working there is highly unprofessional. I will never spend a dime in their store. We wasted $230. Don’t waste your time at this company!Update: we had to take our phone to another place to get repaired and when the technician opened the phone he seen how the technicians at pro wireless did not fix the phone and just put tape inside the phone. Ridiculous! We were basically robbed!
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September 2023 by Anne Singleton
My cell phone screen got cracked and I took it to them to repair. I paid $128 and after a day my phone just randomly started shutting off and I could no longer (swipe) screen shot.I wasted that money because now I'm going to have to replace my phone anyway.*** I see your comment and YES I called you but I told you I was traveling through the are area and could not come back. My phone shuts off 20 times a day. Your product replacement is garbage!
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August 2023 by LeDora Parker
Please take your phone anywhere but here. These people charge entirely too much not to be fair. After paying $39.99 for a screen protector, I thought it was a good investment. The screen protector began to peel in less than 10 days. Supposedly, it was covered for 14 days. I drove 45 minutes for them to honor their work. This lady is trying to charge me an additional $20. Nope! I will spend my money elsewhere. I strongly suggest you do the same .
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June 2023 by Michelle Carter
Fast friendly service. $15 for screen cover with application is more than reasonable
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April 2023 by Saniya snipes
SAVE YOUR MONEY AND NEVER GO TO THIS STORE. This store is overpriced, charged almost $40 for a case and screen protector. Then went to fix my apple watch which was $160+ with no refunds.Just go to apple, this store put the wrong screen on my watch leaving a thick open layer between the screen and watch. Now my watch is slow and the response time for touch is extremely delayed. Went to apple and as soon as the worker saw my watch he knew it was messed up. This store is cheap and overpriced, they know they sell bad quality because they don’t allow refunds. SAVE YOUR MONEY AND TIME!!!!!! I’d give it 0 stars if i could.
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April 2023 by Lamone Hodges
Great service! Ms. Keni the manager was Very informative and overall MAGNIFICENT SERVICE! I'd come back just to get THIS TYPE OF SERVICE! The young woman, was just very personable toward this 45 year old black man. She changed my Note 20 Ultra screen and empathized with it being the 2nd time! I was moved! So much so that I took her a little token of my appreciation and she hugged and thanked me! ????. I lost a coworker from Vietnam and this kind exchange reminded me of her - Diem! Thank Keni for your OUTSTANDING CUSTOMER SERVICE! I
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February 2023 by Fabian M
My girlfriend had a cracked screen and took it in for a replacement. They put in a poor quality defective screen that had a bad burn in within a few days. She took it in to replace again. There was a burn in again as soon as they gave it back. They replaced it again, also with a burn in and this time dead pixels on the edges. Refused to give a refund even though she'll have to pay again to get it replaced. The customer service girl was rude to her and 2 other customers in the store. Tried to take her receipt too and we had to demand she gives it back. Kept telling us that they would have a loss if we got the refund even though they are the ones buying inferior products. All they do is pass the buck. Do not waste money here!Edit: We did go back and have the issue resolved, and spoke with the owner who was very nice. It's unfortunate that the repair was not successful but ultimately everything was done as best as possible.
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February 2023 by Maggie “Myst1kFlame” Sanders
Went to get the screen on my phone it was done in an hour all employees were very friendly and helpful
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January 2023 by ssj3 goku
Best and the best place to fix your phone I recommend for everybody to go to here I still have my old phone for the past 5 years a galaxy j7 the charging port was messed up they said a few days to fix it I leave 30 minutes to an hour later they call me said your phone I ready l'm like what WOW
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December 2022 by Salvador LA
Very good service and fast. Was hesitant because some of the reviews; but glad I went there because Kennie was very helpful and took care of my phone.
