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February 2024 by lettie Jackson
A craftsperson's paradise, just wish they could craft the Aisle Numbers larger or above the aisles, hint, hint ? I grabbed a pack of pipe cleaners on my visit.
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December 2023 by M
Poor customer service from employee and management. It was disappointing.Also this store doesn’t offer as much as some other party cities.
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November 2023 by Bethany Blackman
Completely do not recommend this location to anyone. The whole time we were in this stores location no one wanted to assist me nor my family. We asked multiple questions that no one knew the answer too and didn’t seem to care about finding out. Customer service was PISS POOR. and then they couldn’t even give me a receipt for a purchase over $50. Continued to tell me she would have to redo the entire transaction, while having an attitude…. Do BETTER party city.
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November 2023 by Kris Emory
Very poor Customer Service. They put very little effort into finding the item that I needed. I looked online and it showed that the store had 8 available and I was confirming because I live out of town and was going to go pick one up but the Associate told me that, the item was not on the shelf. I was then told, the items were probably in a box in the back and per the Manager, Jennifer that, I would not be able to get one. Then they just flat out told me that we do not have them. I then, went online and placed an order for that same store and what do you know!? The item was there! The whole interaction was bad Customer Service and it seemed like they were just trying to get me off of the phone so that they did not have to locate the item.
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October 2023 by Laura Benjamin
AWFUL customer service..the girl at the checkout snapped at me because her register was down and told me to go to the ballon counter, then proceeds to snap again across the store to come back to check out because she fixed her register. She completely ignores me after snapping and yells to someone 20 feet away ‘when can I eat?’ while she is checking me out.
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September 2023 by Lilliam Morales
I went yesterday to fill this balloons with helium to gain time the birthday day and in the morning they were like this. I spent almost $20 filling thus for nothing. If there is a “time of life” for the helium balloons they should advise their clients before.
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September 2023 by Sarah Fine
Very helpful store employees, very organized and clean store.
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August 2023 by emma fraleigh
Balloons completely died in less than a day after spending way too much on helium
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July 2023 by Jacqueline Perry
Staff was awesome and Jenny was extremely professional and helpful.
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June 2023 by David Evans
I agree with others that the customer service pretty much always leaves something to be desired, but the store is always well stocked, clean, and great for grab party or Halloween things. If getting balloons, leave yourself some time, it can take awhile.
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May 2023 by Tanicia C
This review is solely based on the terrible customer service. The associate (that wasn't even the one helping me by the way) yelled at me that these weren't my balloons. She caused an entire scene. Then proceeded to continue to speak to me in a rude and disrespectful manner. I was able to get my ballons the ones that were in my hand in the 1st place. I usually only use the Cary location. I will NEVER return to this location.
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May 2023 by x3chanyx3
This location is the best ! Everyone is always so friendly and helpful! The store is always clean and stocked. Love the happy vibes when I visit!
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May 2023 by Jay Car
This was a terrible experience terrible customer service by the manager. Handled the situation very rude and was no help to find the balloons.
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April 2023 by Tolu “Ijebu Tech” Osinowo
They helped me out greatly. Helping me pick and choose what I wanted
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March 2023 by Wendy Green
I came to pick up my online order. It was ready before the pick-up time, and I was able to get extra balloons.It wasn't too busy; more than two people were blowing up balloons, so it didn't take them long.