-
January 2024 by Karen Laguna
Go to the party city in Garner instead and ask for Ashley! As the other one star reviews have stated, the customer service is egregious at this (Raleigh) location. On Friday, Jan 19 we walked in @8:40pm. Amy yelled out “we are no longer blowing up balloons and we close in 15 minutes.” We were a little taken back because there was no greeting just that announcement. I decided to come back next day Saturday Jan 20(big mistake.) Once again Amy was there. I asked her at check out if I paid for balloon up at the time of check out and she said “yes, there is a one hour wait time.” I said it was ok and paid. When I went up to the balloon counter to drop off the balloons, they asked me to set the balloons down, if I had already given my number. The kind girl at the balloon blow up called out to Amy, that she was supposed to be taking down names and phone numbers due to the hour wait. I came back an hour later and the girl apologized profusely bc Amy did not blow up my balloons as she was supposed to. At the end, the balloons were half way inflated. You have been warned!
-
January 2024 by LuAnn Polk
They have so many fun party things. Great masks, costumes, decor for birthday parties, and parties of all kinds.
-
January 2024 by EMAN LOBBAD
Unfortunately I had an issue with 1 of my balloons today. I called the store and spoke to the manager on duty. Kaila was so empathetic and professional. She immediately apologized and offered me 3 different ways we can rectify the issue. I appreciate her due diligence in trying to resolve the issue immediately and providing excellent customer service. Thank you for making a hectic day better !
-
January 2024 by Stasy
I ordered 700+ balloons through Party City earlier in the month. My previous party planner gave me a huge price so I decided to give this a shot… Not only did they manage to get the balloons done with just a few days notice but it was thousands cheaper than my party planner originally quoted me. The team kept communication with me throughout the process, delivered them on time for us and set them up in the house beautifully. Very satisfied with this service!
-
January 2024 by Victor & Margie Gibson
Found what was needed. Quick checkout
-
December 2023 by Lady Bug
Cashier was obviously high and vaping while standing at the register!!!
-
December 2023 by Model Mentor
I went in looking for one thing and left with something better
-
December 2023 by David Bottjen
Busy place! Broad selection.
-
November 2023 by Brittany Shealy
Very poor customer service. No one seems to want to be there and I went yesterday and today and received the same energy. I recommend being familiar with the store and everything about it prior to going because you want get any real help just sent back and forth after being giving wrong item locations when they could just walk you to the area. This was my first experience shopping with party city and i was sadly disappointed. It’s simple if you don't want to work don't apply. Nobody is FORCING anyones presence. Work or quit.
-
November 2023 by Leah Evans
Don't go. I had the most terrible customer service experience I've ever had. Too many things to lost. BUYER BEWARE
-
November 2023 by Melissa Dee
Staff customer service training is so important. Nothing bad to report, just blah. I'm not looking for Chick-Fil-a or Trader Joe's energy....but at the very least greet your customer with a hello and partial eye contact.
-
October 2023 by London Simone
Yesterday, my daughter and I paid a visit to this store in search of party supplies for her upcoming 14th birthday celebration. Fortunately, this store had a complete range of items required for the event. Not only were we able to buy everything necessary for the party, but we also came across some interesting Halloween decorations. The convenience of finding everything under one roof in this store makes it certain that I will return here for shopping in the near future.
-
September 2023 by Stephanie Teeter
Went to pick out some party supplies & a dozen basic latex balloons. After we checked out, we were told that it would be about an hour before the balloons were filled. It would have been nice to know that before we had paid, but ok. I opted to wait and let them know that I would be waiting in the parking lot. I gave them the balloons and my receipt, and the lady asked me to write my name and number on the back of the receipt and said they'd call.An hour and 40 minutes later they still hadn't called, so I head back in to check. The balloons are sitting there blown up and ready to go. I asked how long they had been ready and she said about 45 minutes. I asked why they didn't call and she just shrugged and laughed. As I left I asked if I could have the receipt back and she said they had thrown it out. So I guess they didn't call me because they threw away the receipt with my phone number written on it ?♀️?. Also weird that they would throw it out at all, given that I would have needed it for any issues or returns, as they surely were aware.To add insult to injury, I get out to my car and realize that they have tied the balloons' ribbons together at the top, right near the balloons, very tightly. This meant that I had to try and get a big mass of balloons into my car without being able to spread them out. I lost one in the process, but by that point I was too annoyed to go back in.
-
September 2023 by Alicia Mattias
Small store, not much to choose from, and employees who are not friendly or helpful. Says merchandise moved out to make room for Halloween, but there wasn’t much of that either. I’ll choose another location next time.
-
August 2023 by Kathy Caldwell
I had a great experience with Party City this weekend! We had a family medical emergency that required our balloons be ready three hours earlier than planned. They made it happen and did it gladly. It's rare to see such great customer service these days. My granddaughter loved her balloons! Thank you so much!
