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September 2024 by Dominique Wisdom
I used to swear by this place. Although the work wasn’t always completed properly I appreciated the small business atmosphere. To their defense I hit a deer and wasn’t able to get my car fixed due to my crappie insurance. The car has been sitting for 8 months and I have tried to make a reasonable agreement to pay for storage fee but they are charging me 15,215 in storage alone and have done no work on my car and now are filing for my title. Ray is not a good or honest person. And after being screamed at today have sought legal representation. Please bring your car else where they are not good people here
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July 2024 by Iris Wilson
These guys are great. They service 2 of my cars and always checking up on them to make sure they’re good. They do wonderful work!
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May 2024 by Deividas Klimas
Very happy with job. Thank you
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January 2024 by Steven Gamelin
Raymond and his ram are fantastic. Quality service that you cannot find anywhere else. He has worked on my Ram 1500 and Ford Escape when others turn down the repair. I won't be calling anyone else for little or big service
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November 2023 by Robert
They did an excellent job and I was most impressed by the fact that they had the parts on hand for my car and this repair and entire process was done in the same day. These guys do good work.
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September 2023 by Juliana Lee
I usually avoid visiting auto shops, as dealerships and chain locations often seem to engage in dishonest practices. However, I have found a trustworthy alternative in RayMo Car Care. This family-owned business is run by genuinely honest and helpful individuals. I wholeheartedly recommend this auto shop to all my friends and family.
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June 2023 by Daryoosh Vashaee
I visited RayMo Car Care Experts for car repairs, and unfortunately, I had a highly disappointing experience. Not only was the service of low quality, but it also came at a significantly higher cost compared to my previous trusted shop.To make matters worse, the issues with my car were not properly resolved despite the charges I incurred. When I confronted the person at the front desk about the subpar workmanship, their response was both dismissive and rude. It left me feeling uncomfortable and unheard as a customer.I even took the extra step of reaching out to their main office through a letter, expressing my concerns and seeking resolution, but regrettably, I never received a reply. This lack of communication only added to my frustration.What troubles me further is the apparent discrepancy between the positive reviews I found online and my personal experience. Based on my encounter, I question the authenticity of those glowing reviews, suspecting they might have been posted by the shop itself.Considering my ordeal, I strongly advise fellow car owners to exercise caution when considering RayMo Car Care Experts for their automotive needs. I would recommend exploring alternative options and seeking out reputable shops with a track record of reliable service and genuine customer satisfaction. It is my hope that sharing my experience will help others make informed decisions and avoid similar frustrations.
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June 2023 by Jackie belmont
Absolutely love the customer service and work done here! Jake is the nicest guy and this place never tries to upcharge me or tell me my car needs more work than it does just to get more money out of me. Always timely and in & out within an hour or so. Highly recommend!Services: Tire rotations
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November 2022 by Peter Johns
Beware of fake positive reviews! I’m an engineer and understand when a mechanic overcharge for a car repair. They charged me nearly $1500 for a job that was half the cost. They refused to show me the parts they claimed they replaced on the car and did poorly on the alignments. When I confronted him (I don’t remember his name) about their mistakes, he started shouting. I didn’t feel it was worth arguing and left the shop. I’ll take my car to another shop for a proper fix.Services: Wheel alignment
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October 2022 by agrestis agricola
Extremely helpful and hospitable. Will for sure be returning.
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May 2022 by Jamie Montoya
I found RENEWED hope for my auto repair just off New Bern Avenue at New Hope Auto Service.Every time I turn my ignition, or sit at a light with my car purring like a kitten - I personally thank Ray for going to bat with CarShield for me and not giving up.My Suzuki with 40,000 miles was all but dead until Ray advised me to not accept defeat - he could get her running - and he did rebuilding her.CarShield paid $4200, and they did not want to at first, but how could they argue with a 30yr certified expert mechanic?I also paid my hefty share as a bartender but that’s because I trusted Ray’s no nonsense professional advice.If you want renewed hope - give New Hope Auto Service your business. They don’t lie to you.Sincerely - Jamie Montoya
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February 2022 by Catherine Simmer
Ray and all the tech’s are extremely professional and always willing to help. Today I had my oil and filter replaced. I asked if they could take a look at my driver’s side brake lights. Ray and James ended up replacing them because I had put the incorrect ones in the car. Thank you for going the extra mile on my car.Services: Air & cabin filter replacement
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October 2021 by Jane Smith
My old Toyota truck started having trouble when I happened to be on New Bern Avenue, and I knew I had to get it fixed right there and then. I called around to a few places in the area and they all told me the same thing: Sorry, your truck is too old. Then I called New Hope Auto Service, and they said I could pull in anytime that day. My heroes! They were upfront about the problem, and also pointed out another urgent repair - and SHOWED me what they were talking about, so I knew it was necessary. Thank you, New Hope!Services: General repairs & maintenance
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October 2021 by Chris Ramlow
Great service, great prices, always get me in when they say they will. Have used them for years and always feel comfortable that they do the job right
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September 2021 by Catherine Simmer
Ray at New Hope Auto was great his team worked with on my “new” used car. I explained all my concerns and he did exactly what I asked for. Pete his mechanic was super professional and explained everything to me. Another perk was looking on their website , there was a coupon, I couldn’t believe it! Ray and crew definitely have won me over. I’ll be spreading the news about New Hope Auto.
