New Balance Raleigh has garnered positive reviews for its exceptional customer service and knowledgeable staff. Customers have praised specific employees, particularly Jo and Stefan, for their professionalism and attentiveness. Jo is noted for his patience and willingness to help, even when the store was close to closing time. He assisted an older customer with a return and provided support in selecting the right inserts, demonstrating a kind and respectful demeanor. Stefan has also received high marks for his friendly attitude and extensive product knowledge. Reviewers highlighted his ability to address concerns and guide customers toward the best choices, including assisting with online returns and suggesting apparel. Customers appreciated the staff's willingness to take the time to ensure they found the right fit, especially when dealing with special needs, such as fitting shoes over an ankle brace. Overall, New Balance Raleigh is recognized for its welcoming atmosphere and the ability of its employees to create a pleasant shopping experience, making it a recommended destination for anyone in need of quality footwear and apparel. The staff's commitment to customer satisfaction sets this store apart, leaving a lasting impression on visitors.
I stopped by the New Balance store to ask about a model that isn’t available yet. The staff gave me a clear answer and useful information. Thanks for the help — it’s great to see how knowledgeable the employees are about the brand!
October 2025
Jaylon waited on us to help us find the right shoes to fit over a new ankle brace. He was patient, kind, and pulled out about 10 pairs of shoes. Helping us get them on over the boot and lacing them up each time. Quality help!
August 2025
Stefan was great. He knows his stuff! definetly will come again!
