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“Thank you Powell!!!! After getting the run around from NuMotion a fellow special needs mom pointed me towards Powell. They were prompt, communicative and kind. I just can’t thank them enough for making the process of ordering my daughters wheelchair easier.”
“Responsive, friendly, and helpful staff! Used Graceland to order a breast pump through my health insurance. The process was seamless and everything was explained to me.”
“I certainly understand the economic considerations involved in your decision to use Filipinos for your in-person customer service but nothing makes me more angry than you making that decision for the sake of a $. Paying good wages to US workers for something as important as representing your company to your customers should far out-weigh the savings. I'm sure it's a very small percentage of overall costs in this insane medical costs world. You should have more pride!”
“My wife wanted to go to the food truck rodeo in Raleigh, but broke her foot two weeks ago. I rented a mobility scooter from Mike. The people there are fantastic to deal with! Thank you Mike, we had a great day!”
“Shivag Diabetic Shoes and Orthotics is a place that caters to people with different needs for their footwear and they do an amazing job of it. The owners are one of the nicest people I've met here at NC. They were very welcoming and addressed my issue with utmost patience and technique. They deliver great results and I recommend it to everyone!”
“I cannot say enough about the products and service of this 'hidden gem' medical device company. As a retired rehab nurse, I have found Chigozi Alarive to be a complete professional focused on providing the most appropriate equipment for his clients.
A year ago I purchased the perfect walker, from the agency, for my husband. It has given him freedom to walk outside and in public areas with security.
Recently I ordered a similar walker for a friend
,(Home Medical Supply no longer carries this model).
Mr Alaribe was most supportive in helping to assemble the device for me. He is truly a champion for patients needing equipment.
I highly recommend you seek out this company located on the second floor of the Quail Corners Shopping Center. You will be glad you found them.”
“EXCELLENT customer service provided by MED. I had a total hip replacement and contacted the company to see if they could provide both a walker and a 3 in 1 commode. Not only did they provide me with these critical pieces of equipment, they delivered them the same day to my house before I came home from the hospital. The equipment itself is high quality, and they were able to work with my insurance to get a favorable outcome. I highly recommend this company for any home medical needs you have and would not hesitate to use them again in the future.”
“This medical supply is top notch. Prices were better than online and no wait. They answered the phone when I called addressing my questions. They are knowledgeable patient and kind. They directed me to my needed items giving good advice and fast service. This is a family owned business. Support local!”
“*************************Edit: Just got off the phone with a customer service manager that was able to charge me the cash price instead of the inflated insurance price (I believe she was able to retract the claim from my insurance). I still wouldn't say the situation was perfect, but I am happy with the resolution. Lesson learned, call as soon as you get the nebulizer.*************************Suprise surprise. Half the reviewers had the same issue I did. Got a nebulizer for my son, then they billed my insurance 5x what it would cost from a medical supply store. When I recieved the bill (A month and a half after receiving the nebulizer) I called immediately and was told that I could have chosen to pay cash if I had called them within a week of receiving the nebulizer, despite not having any way of knowing that. Their meagar defense was a sticker on the side of the box that said we could call to find out the cost, with no indication that if it was processed through insurance it would be 5 times more expensive.When I asked if they could retract the claim from my insurance so I could pay the cash price, I was told no, despite my insurance provider telling me that is in fact something they should be able to do.I am currently working with our pediatrician to have them find a new medical supplier because this is just unconscionable. The only reason I left two stars instead of one was because the customer service rep was kind despite my obvious impatience. I suspect that she spends all day getting yelled at by other people "Active Healthcare" has tried to fleece.*Note to company*Don't bother trying to leave a patronizing review saying thay you made multiple efforts to contact me to make me aware of the financial situation and my options. That is just not true.”
“Ordered a Viva Atlas on Tuesday and received it the following Monday after being told by other vendors it would take up 12 months to get one. Very satisfied with chair and service”
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“They repaired my son’s wheel chair bearings and wheels. Very satisfied with work and would strongly recommend. Excellent costumer service and interpersonal skills.”