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February 2023 by Laura Myrick
I can’t believe I’m about to say that I actually had fun shopping for jeans today!! Day (sp?) was so helpful and really challenged me on sizing up and down in several different garments. I was hesitant to stray from my usual skinny jeans, but walked away so happy with a new pair of straight jeans and stovepipe jeans, plus some cute shorts and button-downs. I literally hadn’t shopped in person in years but it made such a difference, and the team there spent close to an hour with me comparing sizes and styles!
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December 2022 by Eric Westbrook
Nice store with some cool things.
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July 2022 by Hannah M.
This is a good size store. All the workers I encountered were super pleasant. Had all the sizes in the items I looked at. Large selection of clearance items which I like - you can snag a good deal. There shoe and bag selection seemed a little smaller than other stores but they actually had an area for you to sit and try shoes on - which I really like. Will definitely be back. I love Madewell and find them to be much better quality and price than their sister brand J Crew.
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April 2022 by Julia Klauss
I’ve been a Madewell customer for several years and the Crabtree store is consistently a fantastic experience! I was looking for a specific style of jeans and Skip was incredibly helpful and helped me find exactly what I wanted. Not only do he and Alyssa have superb senses of style, they offer great recommendations tailored to each person’s desired look. Hands down the best Madewell store I’ve been to!
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February 2022 by Samantha Ranlet
I had a phenomenal experience at the Crabtree Madewell today. Huge shoutout to Erin and Emily!I’d never bought anything from Madewell before, and I came in needing to add staples to my wardrobe like jeans and plain tees. They greeted me right away and asked if I needed help, I explained what I was looking for, and they were all over it. They brought me all kinds of different jeans in just my size and style, and then new pairs based on my feedback. They made great recommendations and gave me feedback on the try-ons (this was extremely helpful since I was shopping on my own).I ended up purchasing 3 pairs of jeans, 4 tops, and a pair of shoes. They were refreshingly attentive and friendly and truly made the shopping experience a pleasure.This was hands-down the best shopping experience I've had in a very long time, possibly ever. I'll still remember it a year from now. All thanks to Emily and Erin - the Tan France energy that I needed today! They truly went above and beyond to help me, and I want to come back just to get styling help from them again. I hope this feedback is shared with their manager so they can hear what awesome team members they have. Absolutely made my day.
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December 2021 by Rebecca Saunders
If I could give this store 0 stars, I would, but that’s not possible so I put a 1.I went into the store the other day to try to find a good, new pair of jeans because I heard great things about Madewell jeans. The sales associates were beyond unhelpful. No knowledge of their products. One associate in particular I believe her name was Alyson or Alissa was very rude and distracted. I asked for a different size in a pair of jeans and she completely ignored me and walked away. I left buying nothing and will never be back again. I think Madewell employees need serious training in customers service to avoid incidents like this.
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December 2021 by Elizabeth L.
Came in looking for a replacement pair of jeans and Emily was amazingly helpful. She showed me some in my size. When I was unsure about those, she showed me others that solved the problems I was having with the other jeans. She was so patient and kind! Thank you Emily!!
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October 2021 by Keely Busche
I like their jeans, if only they were a bit on the less expensive side
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August 2021 by Margaret M Ferrara
Hi this is a positive and joyful review for the outstanding staff at Crabtree mall here in Raleigh it was because of wonderful people support namely Skip and his crew Erin and Annabeth. The day was special because it was my birthday but it was even more special because it was celebrated with the support of this team and the feeling that my family was part of being here at that mall with these wonderful staff. If you ever want to have a day where you feel special too then I suggest you go over to Madewell and enjoy the celebration and happiness that I felt the day.
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July 2021 by David Keil
Great gifts. Stopped in to buy things for my wife. They have a great selection of very quality merch. Not cheap but well worth it. The items are definitely well made!
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March 2021 by A B
Employees here are really helpful!
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January 2021 by ashlee j.
Was the only other person in store besides two other white women. The girl working at the time asked to start me a fitting room, but was too busy attending to the white women to do so. I went back to her to grab my items to try on. She attentively offered to grab the other women other sizes if needed while they were trying their things on and she ignored me. I left the fitting room while trying things on to go grab the other sizes I needed. I liked a pair of jeans I tried on, but did not purchase because of the poor customer service. Will not be back.
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January 2021 by Sydney Abbott
I never leave reviews but had such a good customer service experience here on Friday afternoon 10/30/20 that I wanted to show them some love. The associates and manager all helped me with a big return of online ordered items and were super helpful as I shopped around. Thanks ladies!
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January 2021 by Rebekah Senter
Very very very friendly and helpful staff!
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April 2020 by Jill A.
I have to give this place credit. Because even though it's really just overpriced cotton and pretty jewelry, it was in this store that I discovered one of my favorite songs: Mother Maybe by Kadhja Bonet. It's important I mention this find because I later added the song to my Apple Music library and then to one of my many playlists. I regularly update my Apple Music playlists and profile. Especially since my account is public, I never know who is going to waltz into my 'recently updated playlists'. I spend so much time cleaning up, alphabetizing, and organizing my playlists. It's harder than you'd think to just whip up a selection of songs. On average, my playlists will have 20 to 30 songs, will follow a theme, and will always be alphabetized. And because of the latter, I frequently have to cut out songs that ruin the flow- which is always difficult for me. So you can tell obviously that my blood, sweat, and tears go into these Apple Music playlists. I have this reputation on Apple Music and my followers can clearly see it. I'm devoted. I can't let them down. My Apple Music account must be perfect at all times. Sometimes I like to check out other accounts to make sure I'm doing a better job at Apple Music than they are. I don't think it's good for me. It consumes me in a way, and sometimes I think it shows because the other day I put a Nine Inch Nails song on one of my public playlists instead of my private. I spend too much time worrying about those playlists. The Apple Music app is a toxic place. Here's the link to my Apple Music:
