Kohl's is a retail store that offers a wide variety of products, including fashion, footwear, beauty items, and home decor, all at affordable prices. The store consistently provides great service, with staff members who are polite, helpful, and attentive to customers’ needs. Customers appreciate associates who go the extra mile, such as scanning barcodes in the app to assist with rewards or helping find specific items like a green shirt in the right size. The staff members are often recognized for their friendly personalities and willingness to assist, making shopping a pleasant experience. Even during challenging times, like snowstorms, the team demonstrates dedication by helping customers efficiently and courteously. Kohl's also values community involvement through its Kohl's Cares program, which donates time, talent, and money to support local communities. Flexibility and kindness from employees, including assistant managers and clerks, contribute to positive shopping experiences. Customers also enjoy the convenience of shopping in-store, online, or via the Kohl's app, with options like hassle-free returns and free store pickup. Overall, Kohl's is appreciated for its helpful staff, good prices, and commitment to making shopping safe, easy, and enjoyable for everyone.
Very helpful and friendly staff at the Falls of the Neuse Road store.
March 2025
Everyone is very kind and patient. Ms. Roshni Patel was especially knowledgeable of the store and helped me with all my coupons several times!!
March 2025
Always get great service at this store. In particular, cashier Roshni Patel. Always polite and helpful but remembers me whenever I go into the store even after a long absence.
