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August 2023 by Terry Medley
Ordered cabinets through there distributor on 4/3/23 as of today 7/27/23 still haven't received any cabinets and they refuse to give me any information on when I'll receive them, totally pathetic service.
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July 2023 by Giovanni B
Great cabinet construction, various door styles and finishes to choose from and one of the best Customer Service out there. I've been doing business with KCD for over 10 years and looking forward to do even more
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June 2023 by Harold Dancy
Good customer service
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June 2023 by Krystal Kandel
Kitchen Cabinet Distributors has been one of the very best companies to work with. They have a very clear, easy process to how they do things. Their customer care and post sales departments work very quickly to help out with ordering and with any delivery or warranty issues. Their products are of very good quality and they stand behind their products.
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June 2023 by Amy
Excellent quality and outstanding customer service! Very responsive to questions and always delivered as scheduled.
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March 2023 by bruce cawthorne
Best quality for the price. Not too difficult to assemble (need a pneumatic narrow crown stapler and lots of Titebond glue). The loading dock for pickups is often busy but I haven't had to wait more than 10 minutes. All the staff are friendly.
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August 2022 by Keith Miller
This cabinet company is a Pretty Good Outfit. Allow yourself an Extra 1/2 hour if you have something to pickup. The workers are spread thin and try to get you the order you came for they are understaffed and Over worked....
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April 2022 by Lauren Kimball
Update-cabinets are continuing to rapidly deteriorate due to softness and will look like junk before long. So disappointed in the biggest remodel expense we have done in our home.Find someone else to buy your cabinets from. I would leave 0 stars if google would let me. We remodeled our kitchen this summer, and have used our cabinets for approximately 2 months. There are already an unacceptable amount of dents, dings, and paint chips. After realizing on the very first day of use how very soft and poorly made these cabinets are, I have been extremely careful. If a dish bumps it at all going in or out, it leaves a mark. Our old cabinets had been in our kitchen since the 90s and these have more damage in 2 months of use than the old ones did in 25 years. I was hoping that KCD would stand behind their product, and was encouraged by my first conversation with a representative. However, after a couple days, I received an email from that representative that their leadership team determined that the damage was not manufacturing defects and they would not be offering any solutions other than sending a touch up kit and spray. A touch up kit is clearly necessary, but these cabinets will have to be replaced within a year or will just look terrible. KCD does not stand behind their product. Buying these cabinets is not worth the money you save. The quality is as cheap as the price. You will definitely get what you pay for. Also, you cannot replace just a door if there is damage they don’t cover. You actually have to purchase the entire cabinet. If you find a contractor that only uses this company, find another contractor because their work will likely be as subpar as the cabinets themselves.
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April 2022 by Susan
Not happy with the quality. Hard to clean and terrible construction.
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April 2022 by Dana Varga
These are what $15,000 shaker cabinets look like. They look like a second grader put touch up paint on them. Don’t waste your time. I spent $75,000 on a kitchen to have my cabinets look like they are from Home Depot. We got replacement doors which were worse when we opened the boxes there were food prints on the doors and imperfections everywhere and they weren’t out of the box yet. So now I have cabinet doors that look like Home Depot. :/
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April 2022 by Don Jewell
I am a subcontractor that builds these from flats. These are not bad cabinets but they are built overseas. Tolerances, quality control and consistency are my biggest gripes . Not true… the instructions provided in the distributor site need to be updated as they will cause you problems if you follow some of them. Using the proper stapler for instance on corner cabinets will blow right out of the side walls. Another example on the pantry’s That require pull outs the stiles need to be built in during installation …. Not terrible but not easy to secure the cabinet sides. The instructions for this procedure are sparse at best. Instructions on where to place support brackets become problematic when placing shelves. Braces should only be put in the upper and bottom corners and the rest of the face frame should just be stapled directly …. One nice thing is the drawer fronts are preassembled now. Please have someone update all the instructions on your website.Today we got a replacement cabinet with random boards in it. Upper corner cabinets are by far the worst design to build… be prepared to make it work however you can. Last but not least as much as people tout such great supporT, I have had the opposite experience. Of course this is as a subcontractor building these. Most of my questions are around manufacturer’s build intent. Good luck!
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April 2022 by Elizabeth Johnson
To make a very long story short - this company did not deliver the custom color we were expecting (after four tries they finally said green is impossible - sure, no one on Earth has green cabinets) so after weeks of delay we picked a different color. Cabinets delivered and installed only to find the paint flaked off. I could scratch it off with light pressure using my fingernail. Obviously no quality control. All other trades coming in behind were thrown off weeks waiting for those cabinets to be pulled out and replaced. The KCD VIP our contractor spoke to about the problems promised to reimburse our extended rental cost but did not come through. They left behind a gallon of paint for touch ups but it’s the wrong finish, and they left no touch up kit at all, so now we cannot fix the install nail holes. Likely having these repainted from scratch so all-in this company cost us ~$12k (rental plus repainting) on a $15K job. Run away from this “operation.”
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April 2022 by Ron Friedlander
Delivering a truck load from KCD Houston on Thursday, 12/23/21, at Raleigh warehouse. Don't really see trucker reviews of this place. Think I can get unloaded in 2 - 2.5 hours so I can make my pickup in Mt. Olive on time? Del appt is noon - can I come a little early? Thanks and Merry Christmas!
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July 2021 by christopher mcdearmon
These folks went above and beyond to make sure I was taken care of. Only reason for 5 stars is because 10 wasn't an option. Highly recommend KCD to anyone that is in need of some nice cabinets!!!!
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July 2021 by Kerri Smith
Great Quality! Also, it is very easy to get in touch with a representative through their website if you have any questions or concerns! I work for a builder, and our customers seem very happy with their products! The only reason why I didn't give it a full 5 stars is because sometimes it is hard to find the right cabinets when ordering for super custom kitchens.
