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February 2024 by Siran Zhang
Samantha was very informative and responded to all my questions patiently in great details!
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January 2024 by Bell Jamie
Jackie was very very helpful and comforting! Thank you so much!
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January 2024 by Robert Peace
I'm with Jake from. State Farm now. The process was 123 in signing up and I got a better quote then 3 other Big companies. Thanks State Farm
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November 2023 by Spirit and Word Christian Church
I received excellent auto and home owner’s insurance service from the Jackie Newkirk State Farm Agency. I am glad to have received such excellent care over the past 7 years.
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October 2023 by Candace Howell
Jackie and her team are just wonderful!
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August 2023 by balancedandscaled M
Samantha was Amazing. She went out of her way to explain different life insurance policies to me at ease although it was out of her area of work. I appreciated that so much. Thank you, Samantha!
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July 2023 by Jenna M.
I needed help switching over my renter's insurance, and talked with Emily this morning who was amazing! She was so sweet, took time to ask about myself, and we chatted over similar interests (aside from the insurance). She was so personable, was quick and efficient, and had it done within minutes! I loved the hospitality I received today! Thank you so much!
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May 2023 by Ieshia Squires
I have been with Jackie Newkirk since I purchased my home in 2020. The switch was so easy and comfortable. Any incentives that are available to me, her team lets me know and adds them without missing a step. I couldn’t have a better insurance company.
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April 2023 by Chancely Carter
Samantha was amazing! She actually contacted my apartment complex directly to get the correct information that they needed. It’d been a worry for awhile and I did not expect that type of service. She also updated my address and helped with my insurance questions. I will definitely call her directly with any questions I have in the future!
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April 2023 by Maria Espinoza
Jackie and her team were excellent to work with in helping me with my insurance. I highly recommend them for great service and price.
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March 2023 by Naveen Verma
Very good experience.
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March 2023 by Jennifer Freeman
I usually don't leave reviews but felt like I needed to as I was very disappointed in the service my family received. We were contacted by Jackie to switch over to State Farm for our auto and home insurance. We were in the market for new insurance so figured we would give it a go. At first everything was great and we had no issues. Then it seems like we just kept having issues. First, we received a notice from the DMV that there was a lapse in my daughter's auto insurance and we had to pay a penalty fee and show she didn't have a lapse. We contacted the office and they apologized and fixed the problem. Okay no big deal to us. I know mistakes happen. Then it seemed we kept having fees come up on our bill that we didn't know about. Our 18 year old daughter had a "hospital insurance" charge each month of about 20 dollars. We contacted via email several times and never received a response. Then my husband called to find out what it was and left a message. He never received a response. So we decided to switch insurance companies as this was not the service we wanted or was used to. My husband called to cancel and sent an email. He was able to speak to someone at the office which did not give any type of explanation just stated "I'm sorry we didn't meet your expectations of our service". It was a very back handed comment that basically said we did nothing wrong, you just have high expectations. We received an email stating they had received our wish to cancel. About a week later, we still had a balance that was due for insurance and it showed insurance was still active. My husband then called the office again and Devondir answered the phone. He was very rude and stated, "sir, by NC law we have up to 30 days to cancel your auto policy and you have to pay the amount due". He asked when did you cancel and my husband said August then he said and what month is it and my husband said August and Devondir said okay thank you and hung up on my husband. I could not believe how we were being treated. So my husband reached out to State Farm corporate for further clarity on what was going on with our policy. The lady at corporate was very helpful and advised that our policy in fact had NOT been cancelled and we did NOT have to pay for the policy that we already cancelled. She went ahead and cancelled the policy and stated we would receive a refund for any unused funds. We did receive a refund check within a few days. We decided to go back to USAA insurance and received better service and better rates. We did receive an email from Jackie stating the policy was cancelled and another back handed statement of, "I'm sorry we couldn't meet your expectations". Not once did anyone at that office apologize or explain anything. They make people feel like they are the ones in the wrong and we have high expectations. I'm not sure why we were treated the way we were, but want people to be aware.
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March 2023 by Geri Fields
The agent was knowledgeable and professional in providing information on the type of coverage that I needed. I’m looking forward to continue working with Ms Newkirk.
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March 2023 by Whitley Harwell
Absolutely love Jackie and her AMAZING staff! They’re always so prompt with assistance and outstanding customer service!!
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March 2023 by Jason Ryan
Friendly & quick help!
