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September 2023 by Eric Burwell
I'm very pleased with service and they did great job cleaning my vehicle.Services: Auto detailing
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May 2023 by Monica T.
Staff does a great job every time I come. They are friendly, thorough, efficient, and my car always looks amazing (inside and out) when they are finished.
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February 2023 by Pam Pam
If you are looking for a good detail on your car. I recommend Flat rate finish. Good job.ive been going there for four years. Never had a problem with the employees so polite and respectful. The owner is very knowledgeable about what his employees, need to do. So go in .you will be out in no time . Thank you for your business.
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February 2023 by lake wood
Rude Customer Service. We pulled up to get a car wash and we were on the phone and he came out and told us to leave. Will never come back.
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November 2022 by Ms. Willyé
Promptly handled in a timely manner.Just an exterior car wash & interior vacuum was good.
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September 2022 by Derisha Baker
Was last customer of the day! The owner was very disrespectful when I pointed out areas of my car that were missed; such as the mirrors and top portion of the windows. The back of my car looked as if it wasn’t touched. I understand that my car was dirty that was the entire reason for me being there. He told me that I was only paying for a basic wash which was $55. He proceeded to tell me that I acted as if I came from privilege! He then began cursing at me and became very belligerent as I walked away from him! I will never return to this place!!Service: Auto detailing
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July 2022 by Jeffrey DiCarlo
Always the best place to fo for a hand wash. No bristles! Fred the owner is the best!
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June 2022 by Kelvin Jones
Paid 75 dollars for a shampoo of seats and interior vacuum. Stains still in seats, no actual shampooer. Still dusty inside. Poor poor service.Services: Vacuuming
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April 2022 by Karena R.
We happen to ride pass this place and wanted a car wash. This place was packed and was told about a 45 min for inside & out. We had the time so we waited! Customer service was on point and our vehicle looks amazing
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February 2022 by Ashleigh F.
I have been coming to Flat Rate for some time to get my car washed and vacuumed. It's typically several cars there so you will have to wait for a little while for your vehicle to be finished. There is a waiting room indoors and chairs outside while you wait. A television and bathroom are also inside of the business. Flat Rate always does a good job washing my car. My car and tires are always shining when I leave. They have various services for your car needs. I typically get the basic wash and vacuum service for a reasonable price but they also offer upgraded services as well. The owner/manager of the business stays on top of his staff and makes sure that things run smoothly.
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November 2021 by Jay Moses
This was the first hand wash spot I've been to since moving to North Carolina from Nevada and I am not disappointed. The customer service was great and they pay close attention to detail. 100% hand wash spots are hard to find and this is a good one.
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August 2021 by Katie T.
After eyeballing this place for almost three years, I decided to try their services out as my new car was in dire need of a wash and wax. It took several tries to get through at lunch time (weekday), but was told they didn't have any other customers at the time. I was able to drop it off and then come back to get it in two hours. The man working inside was nice, but was on his phone both times I was there. He did put it down to help me, but it would have been nice for him to have called them back. It wasn't a customer on the line. Since I have a dark vehicle they had to wax it twice, upping the charge some to $120 for the hand wash and wax. I left a 25% tip as it was very hot that day and I was happy with the work. I'll be returning when my car needs to be waxed again in six months.
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August 2021 by John Torres
Spent 40 bucks on a car wash that for 40 I would expect the car to be spotless well that didn’t go as planned. Car windshield was dirty the bottom of all my doors never got touched my seats still dirty like my 7 year old daughter could’ve cleaned the inside of my car better. Won’t be wasting 40 bucks there again.Services: Vacuuming
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August 2021 by Mrs. Williams
Very professional and down to business. Great space to wait while they cleaned my car. Friendly and thorough job. Price was given upfront and services necessary were discussed before they began work. Great placeServices: Auto interior vacuuming
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July 2021 by x Ms. Smith
This place is a joke! I thought going to a hand wash would be better than a traditional brush car wash. These are nothing more than a place with lots of buckets and a water hose. They have absolutely no experience in detailing cars. Save your money, do not patronize this place. They use one dirty rag on the entire car, the inside they claim to have cleaned and clearly they lied. The DONT care about satisfying the customer. They have no customer service skills and only care about the few dollars they con you out because the service they tell you about is not the service they provide. The DONT have any signs posted about what services they offer. I had to give a one star, in reality they don't deserve any stars. People read the reviews, don't waste your money, the owner and staff are all IGNORANT and do not value the customers!Services: Auto detailing
