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October 2024 by Allen Daniels
Staff just watched us enter the store, and when we asked about showers, we were told to look online, and the girl turned back around with the others hovered around a desk laughing and looking back on their phones...no customer service anymore very sad ..we left and went to H20 bath solutions several stores down and spent 6k on bath finishings and a new tub , sinks ,vanity
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October 2024 by D S
Didn't seem interested in my business so I went else where
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October 2024 by Marie
We had an exceptional experience working with Nicole G. & Anthony M. From the moment we walked in, they were incredibly attentive, knowledgeable, and genuinely cared about finding the right product for our needs. They went above and beyond to answer all our questions and made the whole process seamless and enjoyable (even after the showroom had closed). Their professionalism and friendly demeanor made a huge difference. I highly recommend! Found exactly what we wanted!
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September 2024 by Scott Crawford
Are you looking for an inconvenient, overpriced bath and kitchen warehouse? Does being told immediately upon entering that you won't be able to find what you're looking for or referred to a website (which is why we all go to brick and mortar stores, right?). I guess you could say they have a selection but the prices are insane. One helpful member of the staff, but the one at the front desk wasn't a great welcome to the store. Cheap feeling fixtures for the exorbitant prices, as well. The attitude is they dont really want the patronage so back to the internet and box stores we go.
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August 2024 by Rachel Gallo
This is a beautiful, well-organized show room. We came in looking for specific Kohler items, and almost all of them were on display here. We had the pleasure of being assisted by Crystal. Even though the show room was fairly busy, she did not make us feel rushed, and took time to answer all of our questions about various products. She was very knowledgeable, and I felt much more clear and confident about my selections upon leaving, thanks to her assistance. The woman at the front desk also offered warm/friendly customer service. Great experience all around.
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July 2024 by H D
I had a question that could have been answered in two minutes after spending thousands on multiple jobs with them. It is impossible to get in touch with the showroom, you have to go through a call center who told me twice I would receive a call back and a week later I still haven’t heard anything from them or anyone “who was working on it” at the showroom! They put you on hold while they “try to contact the showroom for you” and then no one is available. I spend so much time just trying to get in touch with the showroom it’s exhausting. And when I asked for the number directly, I was given the same call center number and told I would never be able to call the showroom directly… fine then I will never come back! The customer service is seriously lacking at this showroom!
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July 2024 by Karen Hall
Nicole Gossage and Jennifer Helbig at Ferguson in Raleigh are great! We recently completed our very first home renovation project, our primary bathroom. We had no idea what we were doing or what we needed. Nicole was incredibly friendly, knowledgeable and patient in helping us pick out the fixtures and associated parts we needed and giving us great advice on which designs and finishes would work best with our bathroom design. She also helped us choose fixtures that we loved while still keeping us within our budget. Once our order was created, Jennifer was friendly and so quick to reach out and let us know that she would be our point of contact through delivery and provided us with delivery information. Every single item in our order was delivered promptly with no issues at all. I would highly recommend Nicole and Jennifer and hope to work with them and Ferguson for any future projects.
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June 2024 by Lisa Heverly
So disappointed in the follow up.
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June 2024 by Anthony “Tony” RUFRANO
Being a plumber I always wanna thank our Supply houses for all there hard work..and Ferguson NC never disappointed
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May 2024 by Kurt Holmberg
They have a great selection of plumbing fixtures for kitchen and baths. They were very helpful.
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January 2024 by L Brown
I like the products but the customer service is AWFUL and unwelcoming. I was in the store and barely acknowledged. The lady who was helping me behaved as if she did not know how to provide customer service to those who do not look like herself. Please train your staff on equally serving diverse populations since there are other places to get quality materials.
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November 2023 by Jennifer Chernick
I absolutely love this store! The staff are so kind, friendly, and they are the most helpful! The store is warm and inviting with gorgeous displays and a large variety of products to choose from. Always so pleasurable to visit and work with! Highly recommend for your home needs!
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November 2023 by J J
They have it all for plumbing!!
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November 2023 by JRH
The staff so so helpful!
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November 2023 by Mike Elliott
Great place
