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January 2024 by Lauren
Ugh I really wanted to love this place. Overall the service was decent. The most annoying part was when I asked them several times about the cost and they told me their estimate and I was like ok perfect cause the place down the street said it would be X amount and they were like woah that’s crazy! Fast forward to me getting the bill a week later and it ended up being even more than what the place down the street told me theirs would cost… so freaking obnoxious. The wait was incredibly long and there were tons of staff behind the desk messing around, throwing bouncy balls at each other that bounced into the waiting room… it was just not a great experience at all.
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December 2023 by Y Brown
My first time at Duke today and it was a great experience. From the front desk to the back office, to the PA. I received phenomenal customer service and medical care. They listened to my needs and even after all was said and done; they cared whether or not all my needs were met and probed to make sure they were, before allowing me to leave the facility. Thank you Duke staff, You're awesome!!!
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December 2023 by Sheila Johnson-Chaney
Superior customer service from frontline staff; excellent doctors- compassionate, excellent listeners and incisive decision makers. Happy this team is in my neighborhood!
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December 2023 by Juwana Jackson
I was totally surprised at the high level of customer service I received at Duke Urgent Care Brier Creek. It was around 3p on 11/15/2023. I walked in and a pleasant voice told me to come down to the end. She was the kindest person I have ever experienced and she showed empathy. Then a young man took me back to check vitals, etc. He was the nicest young man. I felt no pain with the Covid test, a first for me. I was overwhelmed with the warmth and care i received. These are true healthcare professionals and should be rewarded for their great service to us. Keep them happy so they will stay with Duke!
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December 2023 by Dr Savai Smith
My daughter and I visited this location, at separate occasions, within the past week. I am upset about the care, or lack of care we received, AFTER we paid a total of $150 copays. We were both told by the providers that all they do is tell the patient what is NOT going on with them, yet, they are not equipped to share what IS going on with patients. For us both, we felt we were left in limbo, concerning our medical concerns. It was truly a WASTE OF TIME and MONEY. We are capable of telling ourselves what is "not" going on with us, (generally speaking) as far as that's concerned. The next time, we will go to the ER. At least they make every effort to discover the presenting problem. Shame on you, Duke Urgent Care!!!
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December 2023 by Donald Steen
We got a voice mail message today to call them back. It's Sunday, and no one is answering the phone.The menu tree does not give the option to talk to a person.The same message popped up in My Chart but gave the same dead-end number to call.There is no provision in My Chart to send a message back to the person who contacted us.So, it's wait until tomorrow or drive an hour back up there.
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November 2023 by Sunshine D.
Great care provided to my husband. Visiting from another state and not knowing where to go for great care we were hesitant. But we loved the staff and the doctor was top notch!
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November 2023 by Naina J.
My experience at Duke Primary Care Brier Creek has been very bad and the treatment we got there was absolutely pathetic. I would never advise anyone to go there ever. They charged us for the blood work but never had the results.
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October 2023 by Andrew Lastly
Had been puking for over 24 hours when I went. The girl who checked me in kept leaping back and actually said, ew. I wasn't even puking then! I can't even believe they hired someone in a healthcare setting who has absolutely no sympathy. She was awful. And even though I desperately needed fluids I had to leave and go to the ER bc they don't do any fluids or Ivs. Save yourself the trouble. Don't go here.
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October 2023 by ryan spivey
Great service while visiting from out of town. Friendly staff and doctors.
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October 2023 by Amy Crossette
I had to go to this Urgent Care hospital this morning. Needless to say, like most people, I was nervous. I shouldn't have been. The girl who checked me in (Angela) was so kind-hearted and had such an energetic, positive attitude. She made me laugh. The nurse was wonderful- patient and informative. The entire experience from walking in the door only took about an hour and a half. I want to thank those that helped me. I went from being extremely stressed out to feeling confident and relaxed.
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October 2023 by Tyler Slocum
Absolute embarrassment. I’ve called 30 times in the last two days. They don’t ever pick up and there’s no option to leave a voicemail. The doctor sent in the wrong prescription and CVS said they need to resend it. This is my health and they have no way of being contacted. Will never go back.
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October 2023 by Rebekah Carter
If you come early, you can get in & out super fast. Providers are always efficient. Nurses & medical assistants are friendly & attentive.
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August 2023 by P C
Quick, efficient - why'd I bother going anywhere else. Staff is friendly and fast!
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July 2023 by JR Besa
Shout out to Nurse Lamont for cleaning my wound and changed my gauze He is so nice and friendly. I give 1 star because of the PA(Karl) who suppose to take care of me gave me a bad impression. Its obvious that I just had a 2 inch cut long on my foot He didnt even clean it or change the old bandage from last night accident instead He put a skin tape to secure it.and thats it done so I talk to the nurse and if He can change and give me a fresh clean one thanks Lamont!
