-
June 2024 by Norra Church (Realtor Consultant)
I needed personalized assistance, so I went inside the bank. Resi B. gather the necessary paperwork and information and had me out of there in no time. He is very professional, pleasant, and knowledgeable. Rachel stopped by to say finish the final details as Resi had a Zoom appointment. Rachel is just as knowledgeable, pleasant, and professional. Was a very nice experience in a lovely setting.
-
June 2024 by Muneer Barakat
I came to branch to get business done but staff keeps referring me to call customer support, lack of knowledge or inefficient process
-
February 2024 by Blake Holden
My experience with Rachel wasn’t great and reading through the comments it looks like everyone has issues with her! She was giving me a lot of attitude. I would just stop midsentence to let her answer her own questions to me because I could tell by her face she wasn’t actually listening.I have multiple accounts with Chase and conduct my business through Chase. It was the first bad experience at a branch.Typically the staff is super helpful and works with me to discover a solution. The customer service made me feel like I was banking at Bank of America or Wells Fargo since it was so bad.After three minutes, I just politely said thank you and left since I could tell Rachel wasn’t going to sincerely try to help.
-
November 2023 by Andrew D
Nice folks!
-
November 2023 by Kerry Sevigny
Exceptional customer service!!
-
October 2023 by veronica bruzual
My experience with Kia was pretty bad. She was just plain mean and didn't seem interested in helping me find a solution. I left there feeling like nothing could be done, so I literally ran away from that place.Then I went to another location, and they helped me right away and found the solution. It was a really awful experience with Kia, but the other location turned things around!!
-
September 2023 by Ash Chourey
I feel like half the time I go to use the ATM, it’s out of service. How hard is it to maintain an ATM?
-
August 2023 by Nicole Smith
I simply came to start a trust account and was told to bring the original document. Brought the original and was told I needed something else. Will not be opening with them anymore being I feel I'm being discriminated against and have been given the run around. On top of this I was told I couldn't be seen because I came in at 12pm and they close at 1pm. Would not recommend this location.
-
April 2023 by OT Dev
Had great service at this location. The ladies were all very friendly and helpful. I made a mistake on a cashiers check and they were able to fix it right away for me.
-
January 2023 by Doug Waggoner
It's hard to imagine worse service. The amazing part is that they appear to know they are terrible and don't really care.I called to ask about completing a particular transaction, and what I would need to bring with me. They told me I needed an appointment, and gave me two options. I asked who they were with, and hearing the name of a person I'd worked with previously, and I asked for her. I had to supply ALL KINDS of information to make the appointment. This person also confirmed I didn't need to bring anything with me.When I arrived, a woman asked who I was and said they didn't have an appointment for me. I told them who it was with and what it was for, and she eventually found the appointment. She then said that I would have to wait because the person I had the appointment with was busy!Ten minutes later, they said yet another person could handle this transaction for me. She called me in, and said "So you're here for x and y . . ." I said "No, I'm here for Z." She said she didn't know how to do that and started clicking away on the computer to figure out how. After five minutes of typing and reading, she said "I'm going to ask R*." R* was the person I was supposed to be meeting with, who was now busy!After her talk with R*, she returned and recommenced typing. After five more minutes she said "Do you have your form ABC?" I said, "No, I was told I didn't need to bring anything with me."Every experience I've had at this branch has been pretty much the same. I don't normally post reviews, and always assume someone was having an off day, but the pattern here is pretty consistent. Maybe if enough of us post something, someone somewhere will care enough to try to fix it.
-
November 2022 by Naveen Kotta
Chase is always a perfect bank for me. Employees are really good. They get my job done very quickly always.
-
September 2022 by renee brooks
Absolutely horrible service. Took my insurance check into the bank which is written on a Nationwide insurance account. The first time I go into the branch in Durham, NC off Hwy 55 and was told I needed two forms of identification. I go to this branch days later with my 2 forms of identification and was told the check had been cashed already. LIES, this check has not been cashed and the insurance company says this check is perfectly fine. Called customer service and the representative suggested getting a new check. That’s d*** this check is perfectly fine. I am not interested in depositing a check and opening an account with them. I don’t mind paying the $10 fee but the level of service with Chase is absolute trash. Had to escalate the complaint and ask several times for a reference number.So I went back into the Raleigh Briercreek branch the next day 8/26/22 spoke with the branch manager Kia and she told me the most extraordinary lie. The longer I talked to her the more she lied. Told me that just because the insurance check is drawn on their bank does not mean the can cash the check. Well I take the check into another branch in Durham, NC and in less than 7 minutes the check was cashed and we were on our way. This branch manager is a straight liar and horrible for no reason. Bank elsewhere
-
September 2022 by Kevin Carpio
I went in to change my pin on my debit card and deposit a check. Logan helped me change my pin and Kia helped me deposit my check and they were both quite friendly and helpful so it was a pleasant experience.When that was done, I said I had questions about the different credit cards and asked if there was someone I could talk to. I was introduced to Rachel Fish, and this is why I am giving my experience a 1.Rachel Fish was extremely rude from the moment I said hello. I am a Latino man, and I immediately sensed racial discrimination. She looked me up and down and asked what I wanted and I said I was interested in applying for a credit card and asked if she would break them down for me. She pulled up the screen and left it there, not explaining or detailing them at all and glared at me while I read. She asked me if I was done reading yet and did not in any way explain any details of the card. Anytime I asked her a question she would respond with “Well what do you think?” I was floored. Every response was circular and I had come in for details about the cards, not to have the screen pulled up so I can read it myself. I had prepared questions concerning cash back, credit limits, and differences between the cards and she did not answer a single question. She got frustrated I hadn’t already left and got up from her seat and left me alone in the office. About 5 minutes passed and I got up and asked to speak to a manager and she walked out and took me into a different office, listened to my experience, and finally provided me answers to the questions I had asked all along. It was shocking because the other associates were so friendly and professional and everything about my interaction with Rachel Fish, from the moment I walked into her cubicle, was extremely unprofessional and uncalled for.
-
July 2022 by Candice Overcash
!!!!!!! Always make a reservation !!!!!!We were only seen today because of a cancellation.My partner and I were in there for a total of 30 mins to open a Joint Savings account. Rachel helped us and did great! She helped us learn and explore options for our money as well. All we needed was our chase debit card and our DRIVERS LICENSE.(I saw a review that said the license was not enough, but for us it was perfectly accepted as our form of ID. )Thanks for all your help Rachel!!
-
April 2022 by Naveen Kumar Kotta
Chase is always a perfect bank for me. Employees are really good. They get my job done very quickly always.
