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September 2024 by Heather Oleyar
Terrible bank!!!!! Constantly locked my account!!! Won’t unlock over phone anymore and closest bank is over an hour away.
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July 2024 by Gloria R
They never answered the phone despite several attempts and multiple days! Hire more employees please!
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April 2024 by Mitch Dore
10/10!Great service at this branch!
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November 2023 by Jada Gilmore
Chase is the worst bank I have ever had. I had to close out my account because of "suspicious" activity, even though I confirmed the activity was not fraud. I told them the only reason I had a Chase account was for work, and that I would be having multiple transactions in and out of the account. That isn’t even the first problem I had with them The customer service is terrible. The people that work at my branch were very nice but as far as the actual customer service people you call zero help any illiterate. I told everyone I know what happened and how I would NOT recommend! USAA would NEVER they are so much better I love them and would highly recommend.
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November 2023 by Rafael Arvelo
The staff is very helpful and kind. There were several people ahead of me but I was out of there in less than 20 minutes.
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October 2023 by Gloria Hicks
Excellent Service
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May 2023 by Yeimy Salazar
Very convenious and close to Raleigh...
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November 2022 by Irene Hudson
The worst branch I have ever been to and I've been with Chase since I was in Highschool. We came in to open 3 new accounts (business and personal) for a total of $520k, I have never seen a bank not want to take your money so much in my life. Every bank I've ever been to (Chase or not) they provide service right away especially when it is to open new accounts. I live 30 mins from this bank and they've made me come back 3 times. Finally got my accounts open and then I get a notice stating I need to go back or they're going to close my account because apparently my ID was filed incorrectly. So I call and email the banker, no answer. I show up in person only to be told I need an appointment even though this was a mistake the banker made (another wasted trip with $4/gal gas) Im told someone will call me to make an appointment. Of course, no call. I try booking an appt online, soonest available is the 14th and notice states my account will be closed on the 12th if I dont visit a branch... Of course, no one at the branch answers the phone. It's been nothing but a headache. The bankers are super nice and I've never had an issue with Chase in general but this branch is run like a fast food restaurant. I rarely complain or even write reviews but trying to get service here is impossible.
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November 2022 by Roni Lee
Never busy when I go.
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November 2022 by Emmi Lehto
Friendly and accommodating staff! ?
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May 2022 by William Mcmillian
Slow, slow..slow..They do look the part, and everyone asks to help you, but it just a tag line
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April 2022 by Mary Gallagher
So far, happy with this new branch and that we finally have Chase within driving distance of Raleigh.Ethan G. helped me transfer a very complicated IRA that no one else has been able to help me with the last 3 years. Greatly appreciate your help, Ethan!This branch is clean and bright. I mostly do online banking but go to this branch if something needs to be done in person.
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April 2022 by Irene Morales (Khalysee)
The worst branch I have ever been to and I've been with Chase since I was in Highschool. We came in to open 3 new accounts (business and personal) for a total of $520k, I have never seen a bank not want to take your money so much in my life. Every bank I've ever been to (Chase or not) they provide service right away especially when it is to open new accounts. I live 30 mins from this bank and they've made me come back 3 times. Finally got my accounts open and then I get a notice stating I need to go back or they're going to close my account because apparently my ID was filed incorrectly. So I call and email the banker, no answer. I show up in person only to be told I need an appointment even though this was a mistake the banker made (another wasted trip with $4/gal gas) Im told someone will call me to make an appointment. Of course, no call. I try booking an appt online, soonest available is the 14th and notice states my account will be closed on the 12th if I dont visit a branch... Of course, no one at the branch answers the phone. It's been nothing but a headache. The bankers are super nice and I've never had an issue with Chase in general but this branch is run like a fast food restaurant. I rarely complain or even write reviews but trying to get service here is impossible.
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April 2022 by Maria Ullrich
Extremely incompetent and poorly trained. Chase should be embarrassed by this team. Everyone smiles and looks nice but can’t manage any normal bank functions.
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March 2022 by Johanna Guity
Love the people there& Bryan I believe that’s his name is very kind and great energy:)
