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January 2024 by Christopher Carey
Chose Carolina Vacuums out of location convenience to purchase a Miele vacuum. Going into the store I knew the specific vacuum I was interested in and had a level of apprehension that someone was going to try and sell me a different machine or parts / supplies I didn't need. Arriving at the store was completely different than what I've experienced with other stores and I wouldn't hesitate to return or recommend the store. Bill was extremely friendly and knowledgeable about what I was interested in purchasing; he didn't try to upsell me on unnecessary products but took the time to discuss some items I might want to consider in the future and the options for purchasing them. He was quick to set up delivery of the machine from another store since it was out of stock for Raleigh and within only a couple days it was ready to pick up. I couldn't have asked for a better experience and I look forward to going back for any maintenance or supplies I need in the future.
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January 2024 by Anne Adam
We needed our Oreck serviced for its annual maintenance. Bobby worked with me. He's very knowledgeable. Great customer service! I definitely recommend this shop.
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January 2024 by Betty
Amazing service and graciousness! The best!
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January 2024 by Clara Stiers
Quick, exceptional service!
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December 2023 by Valerie Lucas
Professional service. I have my oreck vacuum serviced here for 9 years and never had a bad experience and will always patronize this location . You can’t go wrong!!!!!
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September 2023 by Ralph Sandle
True service provider, personable, listened to understand my issue, diagnosed the problem and delivered the refresh & repair on my Orick vacuum in under 2 hours. No pressure!
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May 2023 by kfowler8
Brought in a damaged vacuum head. They quickly repaired the head, saving us from having to buy a replacement head. Will definitely return in the future.
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May 2023 by wayne perry
The service I received on my Kirby Sentria was excellent!! I was impressed with the "old school" values that you don't always see today. They didn't try to upsell me on something else. Instead they provided the service that was required at a fair price with a quick turnaround. They described the issue and made sure I understood what was done to resolve it. I even saw the defective part. I will always come here for anything vacuum related.
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February 2023 by Joshua Abrahams
This store is incredibly overpriced. I brought my vacuum in because it wasn’t turning on and asked them confirm that the wires were not disconnected. The associated helping me spent 15 minutes inspecting the vacuum said that nothing was out of order and charged me has he put it “just $30”. He also took it upon himself to put in a new bag and belt which is great except I didn’t ask for a new bag or belt and certainly didn’t want to pay inflated prices for them. Amazon sells 2 genuine belts for $5 and I have all the bags I need at home. Really don’t appreciate being overcharged or having my money spent for me by performing work I didn’t ask for. Do yourself a favor shop somewhere else.
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February 2023 by Deanna Auerbach
What terrific service!! We called as our vacuum stopped charging, and within minutes they diagnosed the issue and resolved it (battery replacement)! Also, very professional and friendly.
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February 2023 by Amy H
Love this place! Friendly, professional, and timely. I've used them several times, and they have gotten my vacuum all fixed up everytime! Highly recommend!!
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February 2023 by Lisa Pfuhl
Easy place to ask questions and try out the vacuum. Super knowledgeable and patient people. I’ve had my new vacuum for a month and I love it!
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January 2023 by Barbara Sweet
Product knowledge was excellent and product demonstration so helpful in making our decision. It was a great customer service experience.
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January 2023 by B J Long
Best customer service in this area. Caring and knowledgeable staff. I love their Oreck products.
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December 2022 by Scott McGeary
They were extremely helpful in getting my vacuum back up to tiptop condition. The kind of personal attention provided by Carolina Vacuums is something you rarely see these days. I can’t recommend them more highly!
