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“We rented from the Raleigh location. The communication, customer service and all around welcoming feeling you get from the emails and in house is above and beyond the norm. My two granddaughters are in Wheelchairs and do not have a mobility van so to be able to rent one to take them all over was the best feeling in the world. They were so happy. You cannot put a price on that and Van products played a big part in their happiness thank you for offering alternatives!! When we are ready to buy we will be in touch!!”
“I've been a customer of the Hillsborough Street Enterprise location in Raleigh, NC, for many years, and the few minor issues that have come up were dealt with immediately and professionally. No complaints.”
“I love renting from this place. No more Enterprise or Hertz with those outstanding deposit fees. Great Service. Great Vehicle. Any Problems they will fix right away. Been renting from them since my move to Raleigh, NC 5 years ago.”
“Having dealt with (2) Enterprise reservation “specialists” over the phone who mislead me with false information, the Glenwood ave branch could not have been more professional and helpful with finding a solution to the reservation.
I specifically dealt with Jasmine who was an absolute gem, and although I don’t remember the other woman’s name, she too was great.
Will gladly recommend anyone in the Raleigh area to deal with the Glenwood Ave branch. Thanks again ya’ll!”
“This location is severely understaffed however, I continue to book with them week after week solely because of Jack. He has been amazing to work with every week. No matter how busy the store may be (and its always busy), he is always polite, patient, and helpful. The cars are always clean and drive well. My only complaint is the wait, but as I previously stated they are severely understaffed. The staff are truly doing the best they can to keep up with the demand.”
“My truck went down and I was having a tough time finding a rental truck last minute. I walked in to be helped right away by a very nice young lady ( I believe her name was Eliza). She got me into a sizable pick up right away and saved my day. I’ll be recommending this location to all my associates.”
“I rent from this location often. The staff is always friendly, and professional. They also always reach out afterwards to be sure you are satisfied with your entire transaction, from pick-up to drop-off.”
“Great experience! Helpful staff and able to help with a last minute rental when another Enterprise did not have the needed vehicle. Clean truck, ran well. Lift gate very useful.”
“Overall the service was respectable and the price was reasonable compared to the competition. The truck was in need of service and “idiot” lights were coming on. All in all it worked and got the job done.”
“Great cars, great service! When my car became unreliable, we needed a vehicle to get us to Richmond for a sports tournament weekend. Capital Auto Rentals had exactly what we needed, when we needed it, at a great price. They were so friendly and easy to work with! Josephine even called my insurance company for me to verify that I have the right insurance and didn't need to buy costly extra rental insurance. The pick up and return were quick and easy, too. Mike at the counter was super friendly. And we were so much more comfortable in a larger vehicle with plenty of room for our luggage and ice chest. I will be sure to use them for all my rental needs from now on.”
“Everyone is always so helpful and thorough. I have picked up rental cars all over the southeast U. S. and this is the best experience I've had.
Kudos!”
“This has been THE best rental experience I've had so far. The associates are super nice and pleasant - check in and check out were both a breeze. They were super flexible for a couple of requests that we had as well and were really kind about it. Completely opposite experience from a certain rental agency down on Capital Blvd. Thank you guys, I will be choosing and recommending this Enterprise Office here on.”
“The SUV was brought to me by Calab to the Gerber collision location on Capital Blvd in Raleigh. I was first contacted by a wonderful young lady name Stasia who was very friendly and professional to confirm my reservation for a SUV. Stasia let me know the SUV would be delivered to me at Gerber Collision on the morning of my appointment time at 11:00. I was having a very stressful morning and Stasia had me laughing and because of her friendliness and her kindness it reduced my stress. Thank you Stasia for being so kind and Thank you Calab for being so nice when you delivered the SUV to me.”
9AM - 12PM
1313 Capital Blvd, Raleigh
Car Rental
“My experience with this Hertz location was challenging but the staff made good efforts to help in the face of corporate locations like this vs franchise locations.
I rented a 2024 Volkswagen Jetta with around 11,000 miles on it for a business trip. An hour and a half into my three-hour drive, a warning light indicated the engine was overfilled with oil and needed servicing. I spent nearly an hour on the phone with roadside assistance, only to find out they couldn’t provide a replacement car, despite several Hertz locations being nearby, without me expending more money on another rental. The employee at the call center was rude, even though I tried to stay positive about the situation.
I learned through this process that this Raleigh location is a "corporate location," and Hertz doesn’t freely swap cars between “corporate” and “franchise” locations, leaving me stranded despite other nearby Hertz locations.
To make matters worse, the only viable option roadside assistance offered (besides driving 1.5 hours back and restarting) was to take a detour to a Pep Boys in Fayetteville for an oil service with a voucher. I did and waited almost 3 hours at a shop with broken air conditioning.
Turns out the car, according to the window sticker, was last serviced by Take 5 at or around the 10k service interval. The drain plug and filter were loose. And they’d overfilled it. Photos confirm.
The manager of this location was apologetic and a victim of circumstances as much as I. But I do wish I had my time back and I had been able to make the meeting I missed that day because of travel delays.
I will try them one more time based on the manager’s efforts to help.”
“Fast, friendly, and goes above and beyond to exceed customer satisfaction. Thank you for your help and I will be using this location for all my future Raleigh rental car needs!”
5AM - 12AM
1017 Rental Car Dr, Raleigh
Car Rental
“I rented a car for the first time back in June, and the experience was smooth and hassle-free. Naomi made the process effortless and stress-free, while Miss Lu at the gate was incredibly kind and helpful. Overall, it was an excellent first-time experience.”
“My son and I were helped by a young lady, Krish. She went above and beyond to help us get into our rental. We were stranded and were very grateful for the prompt and attentive service we received.”
“I was a little leery about renting the car after seeing all of the bad reviews, but my experience picking the car up and dropping it back off was great. A few weeks ahead of time, I booked a large SUV with 3 rows and they had a clean Jeep Wagoneer available when I got there. The lady who gave me all of the paperwork was nice and I just had to wait behind one person who was helped pretty quickly. When I dropped it off, the lady at the desk checked it out quickly and gave me a receipt, she was also very friendly. Overall a great experience, this was my first time renting a car.”
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“Incredible service! They did everything they could to make sure I had the best available experience, even on a day that was extremely busy and they were short on cars. Will come here again!”