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September 2024 by Daniel Martinez
This diler is very good and the staff is very friendly
But they have a very bad finance company called North State acceptance never finance with them everything they tell you is a lie very high interest rates and then if for some reason you are late for a month payment they will take it away from you and charge you double.
it doesn't matter if you only owe a few months
DO NOT FINANCE WITH THAT COMPANY
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September 2024 by IlI KIRA IlI (QUESE)
A little over a decade ago...when Capitol Auto was across the street from where it is located now in Raleigh...I bought a 2009 Dodge Charger and it was one of the best purchases I've made...I loved that vehicle and then of course...sadly the old girl went and I bought another car from elsewhere...and got into my first car accident last year 2023...my new car was totaled (2018 Ford Taurus)...then I thought about the experience I had with Capitol Auto back in the day...and wanted to buy from them again (November 2023)...THIS WAS A BIG MISTAKE!...although...my experience there was very pleasant overall...and they worked with me to get a car quickly...Ana Lemus...the sales representative who worked there at the time sold me a (2019 Ford Fusion)...and although I was a little apprehensive about buying another Ford vehicle...it looked nice and sporty...probably the most electronically based vehicle I've ever owned...anyway...I trusted Ana and Capitol Auto to take care of me...and I soon found out...they DID NOT...fast forward to today 8/29/24...I've had nothing but problems with the 2019 Ford Fusion...Brake issues...Alternator/Battery issues...a Coolant leak...and now ENGINE failure...(Recently got a diagnostic done via a Repair shop)...anybody that knows me...knows that I take care of my cars...this wasn't me at all...CAPITOL AUTO SOLD ME A LEMON!...and NOW...they don't want to make it right...Ana Lemus no longer works at Capitol Auto but I had her number...come to find out...she didn't even sell me a service warranty for the vehicle...smdh...so now...and then I talk to Maria...the current sales representative there and she doesn't want to help me at all...telling me that I can't trade the vehicle back in unless it's drivable...I REFUSE TO PAY OVER $6200 TO FIX A CAR THAT IS LESS THAN A YEAR OLD SINCE I BOUGHT IT...It's utterly ridiculous!...I'm sold some trash and nobody wants to do anything about it...Now I'm carless...and I'm about to have my car REPOED TODAY because I'm not paying another dime for a Lemon...my credit about to take a big hit because of the incompetence of Capitol Auto and Ana Lemus...And I'm on the phone with Maria...thinking that maybe these guys will help...maybe they'll let me trade my vehicle in...and let me finance another vehicle...NOPE!...Nobody helped...Maria was useless...and now Capitol Auto has loss a returning customer for good...I'll never tell people where to shop at...it's their money...but if you don't want to purchase a LEMON vehicle...Try some place else...Capitol Auto...y'all really let me down man...BIG TIME!!!
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August 2024 by Prettyluh.a 1
They sale lemons don’t buy!!!!
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August 2024 by emma Alex
Everyone has to do what they got to do! After all, the car is great..
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July 2024 by carlos mtz
I want to thank God first, my family, our friend Christian Melara, also Capitol Auto, I arrived at 5:30 in the afternoon walking and an hour later I was driving... Very good service and very friendly. Everything was super easy and simple...... come...
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July 2024 by Gregory Short
Fernanda, Maria, and Jose helped with my transaction.
Fernanda was quick, polite, and courteous. She listened to our buying points, as well as concerns with monthly payments. She found us a car that fit just right.
Maria really worked with us and was able to get us approved with our set down payment amount. We did not want to have to pay more than what we had, and we had gotten turned down at 2 other dealerships during that day. Maria understood that we were a hard working family and just needed to get into something, without going broke, and would be able to maintain.
Jose walked us through the closing process and explained everything well. The entire process was quicker than it took to get denied at 2 other dealers.
After putting in $8k over the past year, for two cars that have gone out on me, I was satisfied with the ease and speed of getting a car here as well as the quality of the car I got. A 2013 Lexus ES 350.
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July 2024 by Biker Chic
Everyone seemed helpful at first. Sent Many Referrals. BUYERS BEWARE....when vehicles come from Auctions you don't know what you are getting. They look good on the inside and body is in good...but the mechanical could have serious issues. Used Cars are "as- is" and are not covered by LEMON LAWS so be sure to have a Warranty added if you finance. Bought a Suburban and in less than 6 months ENGINE IS GONE with no warning. I called and left call back msg to owner, not that I expected anything but to let him know this is not good business and of course no return call. This is WHY people don't buy off CAPITAL BLVD. Business is Business but if you can't respond to my calls then, I can't RESPECT you or what you may have to offer. YOU GOT ME...but you have also lost a consumer. When you lose one, you can lose many because it can spread like a virus. Never Forget how you handle others.
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July 2024 by Marna Hafez
They’re great guys to work with. I’ve gotten several great cars from them
And I would recommend them every time. Calvin and Rose and Ricky are great. Go see them!
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June 2024 by ivan rivera
Today I had a bad experience they told me that the first oil change was free and it turns out that they charged me 110 because it was supposedly 3000 miles but I say that it matters if you go over 3000 if it is the first change that you are going to do to your car is so that first they would have warned me that they were no longer going to respect my oil change and then I would have made the decision whether to do it or not because the truth is they charge more than the Dealer
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June 2024 by Shay
Chrissy was the best to work with! She did everything in her power to help us out today and luckily we were able to achieve our goals! I’m so grateful that i had such a wonderful woman to help me get into the vehicle i wanted! ?Will definitely recommend everyone who needs a vehicle to come here! She will definitely get you into something !
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April 2024 by Calvin Mason
Enjoyed the Excellent customer service, Ms. Bianca did a great job making sure my needs where met. Enjoyed my time with capitol and I look for to doing business with them in the near future.
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April 2024 by zp
i don’t ever leave google reviews but I have to do one for this place maria was absolutely amazing she fought so hard for me to be able to get my first car i am forever thankful for her i highly recommend this place amazing prices &’ amazing customer services she was so dedicated even spoke with me even after hours &’ on her own personal time! i will definitely be back to get another car
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April 2024 by Anthony Eason
Ant and Rozay getting it done!
Posted on the Corner!
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March 2024 by Abisai Avila
Don't get too carried away, I've been waiting for a license plate for more than 3 months and apparently the vehicle title is wrong.
I can't even park anywhere, much less drive calmly.
I ask for a response and all I have to do is wait and wait and nothing has happened since they have lifted my car more than twice and they are not responsible because it is not my problem that it has a bad title
And it's affecting me Ami, they already sent me a letter for title fraud and for no reason I have nothing to do with it
And one more thing because they sell a car with a bad title.
They don't want to answer for the vehicle I have
They gave me two solutions and neither of them suits me
1 leave the car without giving me money back
2 cars without a license plate, when I really can't drive calmly on the streets, much less park anywhere
And apparently they don't care
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January 2024 by Franklin Norales
Very professional and friendly people. Fast and easy process got aproved and drove home my new vehicle same day. Thanks ANA.
