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April 2024 by Shonta Arnold
This bank is one of the worst branches. They are so slow and always short staffed. Don’t bank here
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December 2023 by Mary Marchi Orellana
Worst bank ever. Makes you wait outside, if a teller doesn't have change they make you go back in line to go to another teller. They don't have a business line so your screwed if your trying to get in and out for the business end. They matlock around asking everyone who has an appointment while everyone waiting out. Complete B.S.... they need to do better.
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September 2023 by Jess A
I have been to this branch location several times over the past few months and each time I was assisted by Stacey. She is a superstar. She made my experience so wonderful, simplified complex transactions and she is simply wonderful!!! Thanks so much Stacey!!!
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August 2023 by Jojo Salmeron
TO THE OLD MAN DRVING AN OLD BEATEN UP GREEN LEXUS THAT FELT THE NEED TO BLOCK BOTH LANES ON 8-9-2023 AND BLASTED THEIR HORN ON ME WHEN I CUT THEM OFF, I DARE YOU TO TRY THAT AGAIN ON ME!!!! YOU ARE LUCKY SOMEONE WAS IN MY TRUCK HOLDING ME BACK!!!!!
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July 2023 by Bradley Spain
I was directed by Merrill Lynch to come to this branch for identity verification by ANY Bank of America employee. The staff at this branch said the Merrill Lynch guy is away on vacation and there is nobody here to help you. They showed no interest whatsoever in trying to understand what I actually needed or even discussing the problem. This is a perfect example of why I no longer wish to do business with Bank of America or Merrill Lynch. Poor customer service and such a waste of my time!
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June 2023 by Joshua Coman
Lied to my face about not being able to cash a cashier’s check that was written by corporate. I’ve gotten a constant runaround throughout this entire experience from corporate to the branch. Further research shows that their cashier’s checks are almost worthless, compared to other banks’ cashier’s checks that are as good as cash. Great bank to avoid in general, not just this branch.
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June 2023 by MICHAEL Sommers
Do not come to this location, the service is very bad, they only have one person helping and 3 looking without doing anything, they have no service For business and drive true, always closed -⭐️
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March 2023 by Julian Restrepo
Atm always crowded. Second atm has not worked for months but has not been removed either. Drive thru always closed and six forks-spring forest location closed. I moved everything ro Wells Fargo. Lots of ppl complaining about BOA.
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November 2022 by Eri Ma
Even that they are in a busy area they have 2 drive thru ATM ??. For privacy there is and inside ATM access by you card at the main entrance.
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November 2022 by Joshua Allred
Worst bank ever...outrageous lines. No drive thru. Not one white employee.
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October 2022 by Josh B.
Slow. People in line talking about closing accounts here because it's slow. All Bank of America branches are slow.
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July 2022 by Mabel Ebune
Worst customer service ever! Couldn’t assist with what I came into the bank to do rather was trying to update information i didn’t have the paperwork for.
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June 2022 by Tracy Parsons
Lane Stephen's with the merrill Investment team made a complex situation easier to navigate by going over and beyond to help me .On two occasions while showing great patience and a most certain kindness and understanding he got the task completed. Service in excellence shines through when you have this experience. Thank You Lane for fixing the seemingly impossible problem.
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June 2022 by DeMarris Richardson
It is ridiculous to close so early that banking after work is impossible! If anything you should delay opening to allow for better evening service.
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May 2022 by Niah Conley
Worst branch ever. They don’t answer the phone and I find it hard to believe that absolutely nobody in there has even a second to answer the phone and I’ve been calling for a week straight. The older woman in there is rude and makes excuses so she doesn’t have to do her job.
