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“The Downtown North State Bank team is great. They are all very personable and customer-friendly. I enjoy banking with them. I would highly recommend NSB to others.”
“We have been banking with North State Bank for several years and have enjoyed great, personal service from many of the employees. I always have questions about things and they have been patient, efficient and great to work with overall. I would highly recommend banking here.”
“Excellent experience - We use this bank for all our commercial needs, including banking, loans, and mortgages. We are treated well and our business needs feel prioritized. Everyone with the bank has been very responsive when we've needed to set up new accounts or order supplies or any other request. Very impressed!”
“Serena Gadd in Raleigh was very helpful to me today in getting a temporary password when my Face ID didn’t work. She got me the cash I needed and got me out quickly. She always has a smile for me and is one of the reasons you will keep my business. She’s one of your superstars!
Today (8/12) I received help scanning and emailing important documents for my business from James Hickel. Angela and Anita were very helpful and friendly as well! They are all great assets to your business.”
“Rhona is the most professional home loan representative I have ever had the pleasure of working with. My wife and I have purchased 12 homes and re-financed many times. Rhona demonstrated personal concern about us and, of course, the bank she presents. But she made our well-being a primary concern of hers—the best!”
“My insurance covered my stuff when my apartment got broken into. I didn't lose all my valuable things, and they helped me replace what was stolen. I'm grateful for that.”
“I have typically been dissatisfied with big banking over the past many years. I am old enough to remember when banks treated you like a valued customer and rewarded you for keeping your deposits there rather than spending all their time thinking up crafty ways to charge you for keeping your money at their institution. Well Fidelity is like the "good ole days". I feel like a valued customer, especially the way I am treated by Jasmine. She is my "go to gal" and always delivers. Thank you Fidelity!”
“People sometime ignore local Banks and forget about who pays the highest interest rate on your savings? Do you like to be known by your name or by a debit card number that tells the teller your name?”
“I have a most frustrating issue with RBC bank regarding a mortgage loan payment they ruled was a single late payment Caused by the inability of the USPS to deliver a payment in sufficient time to be processed. Despite my numerous protests , RBC advised they were filing a report with an un-named Credit Bureau charging my account with a late payment fee. In fact , RBC personnel told me the delayed payment was Not caused by me. RBC would NOT provide me with any internal reports prepared by them & simply exhibited a\”
“Absolutely awesome and attentive people. If they can not provide they go out of the way to make sure that you get what you need. Some of the nicest and most patient people I have ever met in my life. I love this bank and I think everyone should go and experience the family friendly environment that these people work hard to maintain in a bank of all places.”
“After being a dedicated customer of Summit Credit Union for over 17 years, I have formed valuable relationships that have greatly enhanced the loan process. Although some members of the staff, including Lila and Glen, have moved on, the exceptional level of service remains unchanged.Through Summit, I had the pleasure of interacting with the Member Care Team, specifically Renee Vernon and Rhonda Chambers, as well as Mike, the Branch Manager in Raleigh. Their commitment to delivering outstanding customer service to loyal members, reminiscent of the service provided at UNC Rex, was immediately evident. This experience solidified my decision to maintain my relationship with Summit and its staff. Rhonda and Renee displayed enthusiasm, approachability, proactivity, responsiveness to specific requests, and consistent follow-through. Their professionalism, along with their genuine interest in addressing my GAP concerns, has made me feel valued and part of a family from the very beginning. They have remained diligent in addressing all of my out of state car purchase needs and have consistently demonstrated a genuine concern for my best interests in every interaction. Lastly branch manager Mike willingness to stay later if needed to print a check so I can overnight it was just icing on the cake...Thanks Summit for being a support to your patrons.”
“I can't express great enough words to describe the gratitude I have for Chase Hines, retail banker, in helping me. He was more than awesome with assisting me with everything I needed, especially, my mobile banking!!!”
“Excellent service and great employees. It's definitely one of the best banks I have had the opportunity to bank with. Facility is also very nice and clean and they also provide little snacks like soda, water etc. I've never felt more comfortable at any other bank the way I have felt here. Some banks rush to sell you a product you don't really need just so they can make their goals. Definitely recommend this bank.”
“I wanted to bank with a minority-owned bank for my business. I reached out online and was contacted within the day by a banker. I went in and met with Jumeekah and team, who were very knowledgeable and personable. I was able to open my business account very easily. Looking forward to doing business with M&F.”
“We were referred to Brandon for assistance with a HELOC and he has been absolutely amazing. Everyone at this branch has been friendly and professional, but Brandon has gone above and beyond to work with us. I can't recommend him enough, and we were extremely fortunate to be put in touch with him.”
“Fidelity Bank has always been a great bank for my business. Very grateful to the folks at the Raleigh branch on Fall of Neuse for taking care of me. Leigh is wonderful.”
“Had a visit with Tommy Le today and wow what an incredible and insightful visit. We went in to discuss options foe an auto loan. He broke everything down so easily.”
“I needed to get some Visa gift cards. Instead of making me wait 5 minutes or so for the person in charge of the cards to return from lunch (which I was ok with), they told her I was waiting and she returned right away. A+ for customer service.”
“Old main office on Wade Ave. Been doing business there for 15 years, never had a problem. Dewey is my banker and one of the finest people I have ever done banking with.”
“I love chase bank but this is the only bank where if I deposit a check in person or online I have to wait one to two business days to get my money. It’s extremely inconvenient for me. Outside of that the benefits and customer service is nice.”
“Very pleased with the customer service provided. We've applied for a HELOC and closed on it in very short time. Felix was very knowledgeable and went over everysingle detail with us. Very convenient location.”
“Long line, many cashiers, quick service. Good management....when the line was full of people, they enabled customer service staff to make deposits and avoid long waits. ??????????”
“I visited this branch the other day and got a survey soon after, to which I of course left a 5 star review for the 5 star service I received. The next day, I got another message thanking me for my excellent review and appreciating me for my business. That is once again 5 star service unparalleled by any other financial institution. To that response to my review, I give 5 stars once again.”
Open 24 hours
7265 NC-42, Raleigh
Banks
“I have been treated very well by this bank. Love the personal service I get from the management team and the service associates. Small town feel in a regional bank. I do not feel like I'm just a number here.”
“Jim Garrison with Ameris bank, provided one of the best experiences I’ve had in Financing Property! A true professional, who made sure I got exactly what I was looking for and explained everything along the way, better yet he gave me options. Thank you and I definitely would recommend the use of your services to friends and family.”
“I had a great experience working with Janice at the Glenwood branch. I had a complicated situation with some accounts and she responded in a timely and extremely professional manner to help me. She even followed up personally with another bank location I had been working with. She went the extra mile to help me get this resolved.”
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“Gena made the experience great. Whenever we had any problem with online issues, Gena was available and extremely helpful. We have remarked to friends that Gena May was our advocate throughout the process of buying our home. If someone else dropped the ball, Gena picked it up.”