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June 2024 by audny rowland
I love this shop! Mr. Duane was extremely kind and took the time to explain everything taking place or needed during my appointment, without being too forceful. I will definitely continue my car care at this location. All the staff were friendly as well. :)
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May 2024 by Carlos Franco
Been there 2x and have had horrible experience. On both occasions I told them what was wrong with the car and they call to tell me that they are charging 150.00 diagnostic fee. I said ok they are the experts they know more than me. They call me tell me this last time the engine is bad there is no oil. I said I know I told you that. I asked if they checked the pistons they said they don’t do that. I asked them what did I pay the 150.00 fee for they said to check the car the car. I asked what did they check they said the oil. Funny I told them everything that they needed to know. They literally repeated the same thing back to me. The only reason I went there because AAA was close to where my son car stalled and supposedly since I was AAA member I would get better service. Oh forgot to mention I took the car for an oil leak a month before. lol. Don’t go there save your hard working money.
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May 2024 by Paul Sperry
Engraved an ID number on my catalytic converter
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May 2024 by Alene Williamson
Very knowledgeable. Duane is awesome.... friendly staff willing to assist ..... you guys rock
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May 2024 by Sandra Lentz
I would not recommend this car repair shop. In the past, the mechanics seemed reliable. However, in our recent visit , the repair shop indicated that the brake oil was low, when we had a total brake oil and service two months before. The description of the work done did not match the receipt. I wonder what else was not done to standard. We have been members for over 30 years, and highly disappointed they did not meet AAA standards.
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May 2024 by Adrianne Wells
Excellent customer service. Dwayne was wonderful. He was very professional and friendly. He kept me updated on the status of my vehicle throughout the day and on the cost of the additional work that I requested. I really like the fact that AAA provides a warranty for their work as well.
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May 2024 by Thomas Smith
They seemed like nice enough people, but they had issues with my alcolock ignition bethalizer that they said would have taken a few days to service my car, so I went elsewhere and got the work done that day. Had to drive to work, couldn't wait a few days. Had a shady-tree type mechanic feel about the experience.
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April 2024 by Casper Gambe
Excellent service
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April 2024 by Betty Royalston-Scott
I was scheduled 4a routine maintenance & inspection. Turns out AAA doesn't do inspections. But thats not what I was told when I called to schedule the apartment. The person scheduling the appointment talked over me saying "we do all of that, don't worry, thats what we do".
However, when I arrived for my appointment I was told, 'sorry we don't do inspections' ??
Wasted my time!
I have a mind to cancel this membership.
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March 2024 by PanickingRedhead
This was the worst auto care I have ever had to deal with. I had a simple flat tire and I decided to have them all replaced. I had dropped off my car the day before and was told the job would be done between 10 and 11am. It was sitting in the exact same spot I left it at when I arrived the next day at 11. Then I was told I was next and the time would be 12 after this one job was completed. When I returned at 12 someone else was asking why their car was not fixed and they were told they were next. It is 2:15pm while I am writing this review and the car is still not done with the hood popped for some reason. $300 for “service” is far too much for this place and being led on and told I was next caused me to waste a day at work as well . . . . Just to get tires put on.
Just an update. They didn’t even place caps on the new tires and I’ve had other complications since then. That whole place is nothing but a scam. Take your car somewhere else if you can.
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March 2024 by Sheila Broadnax
It's great service
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March 2024 by Calvin G Johansson
Online store hours are inaccurate. Today the woman working for international driving permit said that she closed at 1730. We arrived at 1735. She was not willing to help us out.
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March 2024 by Cutter Wyatt
Brought my girlfriend’s car in for service of a dead battery, knowing it was dead. After looking at the car for half the day they called me and told me the battery was fine and i could pay for a diagnostic to see what the issue was. Took the car home, checked the battery after having the car sit and it was in fact, still dead. Got it replaced elsewhere (where they also tested and confirmed it was dead).
They also left the battery cover off the battery when they closed the hood and smashed it when they closed it.
Additionally, when trying to resolve another issue, I was pulling the car around the back of their shop and when I was backing in I had the windows open and heard one of the employees call me a “dumbass”, thinking I couldn’t hear him.
It’s condescending, predatory practices like this that make auto shops lose business. I hate to imagine how they would have treated my girlfriend if she went instead of me. After getting my oil changed at AAA every 6 months since I started driving, this experience has made them lose any future business with me.
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February 2024 by Michael Scott
The guy was friendly and he got to me in a great time
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February 2024 by spencer wiegand
Ms. Suzie came in clutch!!!
