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February 2023 by Angie G
I went in today with all my tax information and saw Ms. Sandra Trent. I used Jackson Hewitt last year but that the office I used had closed in my town. I wasn't expecting to get a lot back this year. When I filled out the documents about dependent information that the preparer required of me she keyed the information in the system. My return was $1,100. The preparer told me that they would charge $600 for filing fees, meaning I will only get $400. I have a mortgage and other household bills. I told her that I did not want them to process my return not with them taking $600 out of a $1,100 return. Ms. Trent told me she understood and that was that. I decided to do my taxes somewhere else.I went onto myJH account and saw where it states that my taxes was being processed. I am furious. I plainly told the lady I did not want to go through with Jackson Hewitt doing my taxes because they were to have taken back over half of my return. I called the customer service for JH and was told they did not see anything on their end about my taxes being processed. I know what I see. I told her that I do not know whose account she is looking at because I see were it is being processed on my end in my account. I am beyond mad. I have a daughter who is my dependent, a mortgage in MY NAME and me being a single mom I am BEYOND furious!2/09/2022...I am not using your service, I went with someone else. Stop texting me.
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February 2023 by Wanda Daniels
Professional and courteous service!! The ladies were very friendly and knowledgeable!! I will definitely refer others to Jackson Hewitt!!
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March 2022 by Dominick DiNardo
EXCELLENT service-My 2nd time in three years using the same preparer.Ease, no hassle, totally professional-
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February 2022 by brenda collins
My issue is that the state has taken my state refund for two years and on top of that they sent me a letter stating I owed 226 dollars. They actually garnished 279 dollars from my paycheck and when I went and filed my taxes last week with your company the state said I owed them 29 more dollars and that's after once again they took my state refund. I've been trying to get someone to see why I keep owing the state money! I haven't had any answers from your company and I thought that is one of the reasons you charge such a high fee, but nobody can check and see what's going on. For this reason I won't use your company again!
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February 2022 by Lashonda Mclaurin
I'm so upset with the prices that Jackson Hewitt charged I was charged 995.00 just to file my return after all the taxes I still had to pay in.. They are good as helping and showing you your info BUT the fees are crazy. After 6 years this is my last year filing with Jackson Hewitt. I will do them myself on turbo tax
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February 2021 by Mary Collier
Awesome customer service. Always there to lend a helping hand if needed.
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February 2020 by Ryan Moore
Get place, had lot of fun will be coming back
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January 2020 by Karen Somersall
Great Tax Service. Extremely helpful
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December 2019 by Jason Lee
Great Customer Service! The ladies there are very knowledgeable and professional, they were really helpful with tax info. and answered all my questions. I’d definitely definitely return.
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December 2018 by Megan Elizabeth
They are awesome and soo friendly
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February 2017 by the wilson
They help me when I had questions and concern.