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January 2023 by Latasha Crockett
Trying to rent a pressure washer. May 12, 2022- 1st call at 6pm, now 6:35pm... I still have NOT received service. They keep putting me on hold, someone picks up and hangs up the phone. I asked for a manager, manager never comes to the phone. HORRIBLE CUSTOMER SERVICE!!!
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September 2022 by Kevin Mccarthy
What is the point of a reservation system if they can cancel due to being out of stock right before your reservation time.....
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August 2022 by Kendra H.
Truly one of the worst customer service experiences I've ever had. We wanted to rent an item. We paid the deposit online. The next day, one hour before pick up, I get a text that my reservation has been cancelled with no explanation. After calling, we find that someone came in person and picked up the machine. So basically, their reservation system is not a reservation system at all. You pay a deposit for the pleasure of MAYBE getting your item. We called, explaining the situation, and a manager, Rich was kind enough to waive the rental fee and they agreed to hold the item the next day. We go the next day, and Home Depot wanted a second deposit fee for the item. Absolutely not. So I have to pay two deposits for an item when Home Depot was the one that cancelled the first one? Additionally, the rental item was only $20 and they wanted $100 in deposit money. When we explained this, looking for help, the man at the rental center, Dave, was rude, stating "Do you know how reservations work?" Well, Dave, we know how reservations work in the real world, not whatever Home Depot calls a reservation. Suffice to say, I've given Home Depot thousands over the years, but will now go to Lowes for my needs. Home Depot - learn what a reservation is. If you want to do first come, first serve do that, but do not give people the options of reservations when they will not be honored.
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July 2022 by Bethany D.
I went in to get a new key made. The machine is right along the isle as you pass by. I began using the display and an extremely rude employee berated me for using it saying it "wasn't self service." I said sorry and he wouldn't acknowledge me and said it says it on screen but the past employee didn't time it out. No where did it say it wasn't self service anywhere nearby the console. He proceeded to take our key and copy it to a blank we didn't even request. The employee was unprofessional and rude as he approached and during the process. Very inappropriate way to treat a customer.
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June 2022 by Justin Harris-Shaw
Well... got yelled at by two Home Depot employees at the Pineville, NC store's tool rental desk today. Just trying to get my warranty repair back. Wasn't exactly how I was planning to spend the afternoon out shopping with my 2 year old son... Waited over an hour at the tool rental desk. The two employees back there clearly didn't know how to use the computer system and couldn't figure out the refund for my tool warranty claim. Because they couldn't figure it out, they told me to just leave without my refund. Asked 4 times if they needed to call a manager back for help. They ignored me and told me again to just leave and come back some other time when they're not there. Got into a heated back and forth over why they wouldn't just call someone back to help that knows what they're doing. Finally got a manager back there. I asked him to step around the corner so I could explain what I just experienced. One of the employees followed us around the corner and the manager had to yell at her to go back to her station. Had a basket full of items to purchase. Just ended up taking my kid and leaving. Unbelievable.
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June 2022 by J H.
Absolutely terrible. Stood at the tool rental desk for over an hour with my kid while these two employees back there, who clearly had no idea what they were doing, kept messing up my warranty return. They were supposed to refund my deposit, but couldn't figure out how to do it. Told them I needed to leave soon, and asked 4 time if they needed to call someone. They just ignored me and kept fumbling over the situation. They were both getting extremely aggravated and began taking it out on me. They told me to just leave and come back some other time to get my deposit because they can't figure it out. We got into a heated exchange where both Home Depot employees were yelling at me in front of other customers and my kid. Finally they get a manager back there and he can't even figure it out. When I asked him to have a word around the corner, one of the employees followed us menacingly. The manager had to yell at her to go back to her station. What in the world is wrong with this store? It's not the first time I've had an absolutely bonkers interaction with a store employee here. Probably never shopping home depot again.
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May 2022 by Latasha Reid
Trying to rent a pressure washer. May 12, 2022- 1st call at 6pm, now 6:35pm... I still have NOT received service. They keep putting me on hold, someone picks up and hangs up the phone. I asked for a manager, manager never comes to the phone. HORRIBLE CUSTOMER SERVICE!!!
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April 2022 by Zekeyahi S.
By far one my best visits to a local Home Depot! We needed appliances for an upcoming project ASAP and Anita was absolutely outstanding. She was very patient and we were able locate exactly what was needed. I definitely appreciated her going above beyond to assist us and will definitely return.
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March 2022 by Julie G.
I am writing to inform future customers of the lack of responsibility Home Depot takes when it comes to the dissatisfaction of the customer. I purchased an appliance from them in early January nothing has gone right from the first date and they are still in the "process" of passing the buck and asking for my never ending patience. All I want from them is to take this cursed appliance out of my house and yet it is still here.
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December 2021 by Sharon R.
I came in to purchase the Milwaukee storage packout set that was on sale previously last week, but I didn't act on it fast enough. Thankfully, Home Depot has price match gurantee, and Northern Tools was selling it for $229 in comparison to Home Depots $309. I asked the associate if he could price match it for me, to which he said research had to be done. I referred back to the Price Match Gurantee policy on their website which stated "Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor)." but I said okay. He said he thought he would be unable to do it, so the store manager would have to be the one to give approval. I then asked if he would be ok contacting her and he said, no problem! but he didn't think she would allow it. A woman (the store manager) showed up and the associate filled her in, and I then showed her the item I wanted that they had, and the northern tools ad with the price. She then told me she would be unable to do it because Northern Tools was not their competitor. Their competitor would have to be Lowes, or another national retailer. I told her that didn't make any sense because Lowes does not carry Milwaukee Tools so they wouldn't be a competitor, but Northern tools does/are a national retailer. She then looked at me and stayed quiet....I once again showed her the policy to which it states: "If you find a current lower price on an identical, in-stock item from any other retailer, we will match the price." The policy states ANY OTHER RETAILER, it never mentions a specific list... She then tells me again that there is a list of retailers and Northern Tools is not on it. (she never showed me this list/and I could not find it on the website) I tell her this doesnt make any sense, and I'll stand aside and call customer service to explain as their website doesnt state any of this new information shes relaying to me. She goes ahead and walks off and I call customer service. Customer service is incredibly kind, and acknowleges that Northern Tools is a valid competitor and my claim is valid. They proceed to tell me that if I want to buy the item at Northern Tools they understand, but in hopes that they can get my sale they would like to extend a giftcard my way. She asks if there is anything else she can assist me with, and I let her know due to the womens rude and demeaning unprofessional behavior I would like to move forward with a formal complaint... which, she says she already submitted! A few moments later the store manager comes back and says she'll price match the items for me JUST THIS ONCE, although she shouldn't because the items is not in stock in store, only online... I said okay, purchased the item and left. When I got back home, I re-read their Price Match Gurantee policy which states, "Our Price Match Guarantee includes the price of the item(s) plus shipping cost. Price Match items must be available from competitor to ship to customer's location. We will only honor requests submitted directly from the person who made the purchase." Again, another mis-informed answer she gave me. Where does it state the item has to be in stock, in store? This women (store manager) clearly was not familiar with the price match gurantee policy. I showed it to her various times and referred to it numerious times which she did not want to acknowledge. Home depot, do better by staffing your stores with competent and rational managment . How do you expect her to be capable of running a store when she can't follow a policy that is on your website. The excuses and various reasons to not want to work with or help customers, alongside her unprofessionalism is why this location will continue to get poor reviews. Thankfully, your customer service hotline made up for her behavior.
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October 2021 by Katrina G.
They're awesome here....bought my baby a key to the house :)
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September 2021 by Dennis m
I have called three times to speak to someone in tool rental and the phone just rings and rings then you get bounced around never getting to speak to anyone.
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April 2021 by Julie H.
The store has signs posted saying masks are required, but when I was shopping there were several men inside without any face coverings. The employees/management did not say anything to those violating the store policy (even at check-out or at customer service where they were being served). I felt unsafe while shopping there. The store is not following COVID precautions and is not prioritizing the health and safety of its customers during a pandemic. I was extremely disappointed.
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October 2020 by Sherry
Called for 3 days to get a Excavator. Last day. SORRY not here today!!! WHAT ☹️ You guys need to fix your rental system. It’s terrible.
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October 2020 by Walter Ski
Can't reserve equipment within 24 hours online, but more than that you can. Wait, what? Drove across town only to find they were reserved. Not happy with HD policy.