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February 2024 by Sammy Dog
Sandy was awesome! She managed to take the abstract ideas of what we like and find a cohesive, 6 room tile selection that we loved. All of this in an hour and half! She even kept my husband's flagging interest in tile up with chocolates. :)
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September 2023 by william monty
Excellent place to find your tile. We we're looking for a certain older tile to replace some broken pieces. Our salesman Jamie went out of his way to try to help us find the right match.
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July 2023 by David Vasta
The store feels dated. Like you are walking into the mid-1990s. There is a 3% charge if you use your credit card. Sadly this to me says the owners have no idea how a business runs and don't understand that the rest of the world is not passing on CC charges, they pad that in the costs for all sales. The second problem is the moment one person in there helps you none of the other people who "work" there will help you with anything. They are clearly working commission only and won't do anything outside of the basics to help you once you have locked in your salesperson. Another reason this is a poorly run company. The other employees won't even look at you or greet you once one of them has started helping you, in fact they will go out of their way to ignore you while you are in the store and if you phone them for help they work as hard as they can to get you off the phone with them and with the person who was help you, not to make the transaction smoother, but because it's a waste of time for them to work with you as they are not making any money. I won't be going back there any time soon. I have driven past this store many times and assumed it was a business that had closed. No idea it was open, it's always empty and looks abandoned. Maybe they need one of those dancing air guys out front to let everyone know they are open and only willing to work with you if they can add the 3% fees on top of only being able to work with one person no matter the question.
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June 2023 by Tony C
This place is fantastic!! The staff here is very knowledgeable of the products and services. They are not trying to sell you something you don't want or need. The showroom is beautiful.
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March 2023 by Teresa Vea
I used Tile Collection several years ago for new granite and back splash in my kitchen. They did a beautiful job!So as I was planning for new flooring I did comparison shopping for new tile.I found the perfect tile for my sunroom and laundry room thanks to the helpful designer Teresa who was knowledgeable and friendly. The job was done at the time quoted and the installer was very skillful and was sure to cleanup after each days work. I had shopped other tile companies and found Tile Collection to be in the same price range with them however Tile Collection had a greater selection of tile in the showroom. Everyone was friendly and very helpful answering any questions and concerns that I had.One of the owners came to do the measurements for the job I needed done , he explained the installation process and how many days it would take for completion of the job.After the job was complete the installation supervisor stopped by to check out the work that was done. I was very impressed that the owners of TC wanted to insure I was satisfied with there work.If you are planning a to have tile or granite installed in your home be sure to visit Tile Collection.I am glad that I used there services and plan on doing business with them again in the near future for my bathroom.
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March 2023 by Karen Gaska
Don't confuse longevity with professionalism and quality standards. Tile Collection floundered with a simple bathroom renovation. General Manager, Senior Designer, Ops Manager, Project Supervisor are deficient in recording detail resulting in CONTINUED DISRUPTIONS, NUMEROUS ERRORS, VISIBLE SUBSTANDARD RESULTS (attached). The standard response from each being. "I forgot". Company provided a lockbox yet the tech LEFT MY DOOR UNLOCKED after a day's work. Workers DAMAGED MY VANITY. I proposed a cash setllement, percentage of balance due, for acceptance of the shoddy work respectfully allowing the owner's discretion to repair. Owner professes to stand behind his company’s work at while demanding the customer's time. Yielding to owner's decision, a second tech reviewed for repair, excusing the damage as due to the tool making the cut. VP of Ops mumbled "defect". Then writes "imperfection" in his follow up correspondence. Hmmm... imperfections vs defects vs damage; not the same. Skilled craftsmen know how to use their tools, period. In the end, Tile Collection refused to repair reverting to my proposal. A circus indeed! Boasts of being a woman-owned company yet no respect for my home or professional time. Brace yourself for a bumpy ride with this company. Be on call to serve. Take your own notes. Hold the final payment, check carefully, and conclude as you feel satisfied. - Signed, A Woman Customer, Age 61
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December 2022 by Alan Morgenstern
They have been very helpful is helping create a beautiful design interior.
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November 2022 by Gerard Geiger
Great showroom great employees excellent Warehouse guys very courteous and helpful
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November 2022 by Rob G
Very nice showroom. Mary Jane the sales rep was also nice and helpful. Here is what's concerning they require a 75% deposit(on a 25k job-$18750) for work they cant start or complete for 4-5 months. Seems predatory and unnecessary. Why are they holding 18k-20k of your money for 5 months!? 15%- 20% to hold your place in line is understandable, but it seems there already setting themselves up for the job to go badly so they already have your money. Called to cancel my measurements, they could care less, glad there not holding 18k of my money.
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October 2022 by ROBERT GRANDINETTI
Very nice showroom. Mary Jane the sales rep was also nice and helpful. Here is what's concerning they require a 75% deposit(on a 25k job-$18750) for work they cant start or complete for 4-5 months. Seems predatory and unnecessary. Why are they holding 18k-20k of your money for 5 months!? 15%- 20% to hold your place in line is understandable, but it seems there already setting themselves up for the job to go badly so they already have your money. Called to cancel my measurements, they could care less, glad there not holding 18k of my money.
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September 2022 by Mike Brazen
Great selection of tile and the staff here is extremely helpful. They go above and beyond to make sure you have as much information and samples as you need
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May 2022 by Milovy M.
We purchased our kitchen backsplash tile from here and it was a fantastic experience. One of the tile experts spent over an hour with us, walking us through options for design and pricing. They have a huge selection and the delivery was fast and easy. Great store!
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October 2021 by Stu Chumney
Extremely disappointed - went through first bathroom tile job and relatively pleased with actual construction and tile workers but surprised by some of the archaic business practices (75% initial cash only deposit, all cash transactions, everything is done on paper - nothing computerized, everything has to be done in person in store / nothing over the phone or online and non existent basic communication) , Wanted to repeat the same job with an additional bathroom and after BEGGING (emails, phone calls, in store visits) for simple communication, follow up or call back, we are finally moving on to another store - tired of BEGGING for some one to simply contact us back. One would think a repeat "easy" customer who had complied with all the Tile Collection "rules" would warrant some basic type of good service? It feels like Tile Collection is doing you a huge favor to just allow them to do a job for you. Initially we realized we were greatly overpaying for the initial job performed but felt like it might be worth it in the long run with "quality". Actual work is good but the process and waiting involved in doing a simple job is really not worth the effort it takes to get a job completed. Arrogant, rigid and uninterested describes Tile Collection Showcase. Obviously they don't have enough competition in the Charlotte area.
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August 2021 by Gina Whitmore
I highly would recommend Tile Colletion for allyour project needs. They have gone above and beyondour expectations and we could not be happier. Everyemployee that has worked on our master bathroom hasbeen awesome, extremely knowledgeable and professional. Fantastic company!!
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April 2021 by Howard Poland
GreatGood help with design. Hope the price is in line