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July 2024 by Crystal Maisel
I have bought two Subarus from this location. The staff is helpful and never pushy. I continue to get my vehicle serviced at this location, and anytime I call, they have been great.
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July 2024 by Linda Brandt
Efficient and courteous service
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June 2024 by Lisa F
Great sales experience.
Service at this location is top-notch !
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June 2024 by Abundance Roberts
I took my 2017 Subaru Forester for a diagnostic check on 5/6/24 because of a check engine light. I mentioned to the check in advisor that I'd had 2 other mechanic's read the codes, and since the 02 sensor was coming up, I had it replaced in March by the one mechanic that used to work on my Jeep. Not being familiar with Subaru's he had used an off brand replacement( without my knowledge) and check engine light was still coming on. I have a extended warranty, called and they suggested that I take here.
After the diagnostic, the advisor told me that the mechanic's advise was for me to replace a electrical part that would cost about $550, with $700 for labor. Since the part needed to be ordered, I'd have pay for it, then wait until the arrival which could be ' a week, a month, 2 months, we don't know '. I said that I'd have to think about it.
About 10 minutes go by, and he comes back and said the mechanic suggest maybe changing the 02 sensor might solve the issue. I ask how much? he said $453. So I have it done.
I go to pay when it's done and see that the bill is $570. He say's 'oh, I gave you the wrong cost for the part.'
I didn't buy my Forester at this dealership, mainly because at the time, I thought the only close Subaru dealer was on Independence Blvd, and my 1995 Jeep Cherokee, was having issues with the transmission, so I found something closer. I don't know if not buying my vehicle there is the reason why they were willing to just let me leave with the bad sensor if I have agreed to the $1400 repair or what. I think they had plans to spring that on me when I came back to have to other work done.
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June 2024 by BERNICE HALL
Great and friendly staff. Quick services.
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May 2024 by Camp Cats
Excellent service, as always. Kind and informed staff. Always a good experience.
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May 2024 by James Chitwood
Well staffed an knowledgeable
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April 2024 by Barbara Lembo
Great technicians, nice new building. Terrific cars!
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April 2024 by Al G
Best dealership I have dealt with. Parts department always have the parts I need
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April 2024 by A L
I come here to get my car serviced and have always had a wonderful experience. They are fast, great communication, and take care of my car!
I did recently buy a new Subaru forester Wilderness, and TJ was so helpful. From start to finish he helped go over everything and even helped me understand all the new features and buttons on the car. If anyone is in the market, he’s your guy!!!
Thanks TJ!!!
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February 2024 by Larry S.
Very happy with the car purchase process with SSC! Lawrence was excellent to work with..no pressure, very knowledgeable, and kept us informed the entire time our Subaru was built. Excellent service from Paul in Finance! Again, no pressure and a pleasure to work with. We went from never owning a Subaru to being a 2 Subaru family! Looking forward to reporting on the service department, but if the attention is given there as it is elsewhere in the dealership, we'll have more great things to say! I definitely recommend Subaru South Charlotte! Thank you Lawrence!
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January 2024 by Stephanie Smith
When I decided to forgo the suggested services, I still paid nearly $200 for just a diagnostic! Outrageous.
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January 2024 by Johnny Z.
Excellent service center staffed with knowledgeable advisors and skilled technicians. They're always really efficient when it comes to diagnosing and servicing my vehicle. Specifically I worked with Sean who coordinated the process of deep diving a concerning rattling noise. When they needed additional information regarding the concern, I had the opportunity of interacting directly with the technician in the car to replicate the issue and go over in detail what I was experiencing. The entire time they generously provided a loaner vehicle to make the process more convenient. When I ran into a separate issue with a clicking sound when turning, the service manager- David- personally worked with me to address my concern. He was able to successful diagnose the problem and offered fair pricing to repair the vehicle. Again, the loaner vehicle was a huge blessing given that it became our primary mode of transportation during the entire process. If you want repairs done right at a transparent price with the added convenience of a loaner, this is the place to go!
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December 2023 by Lori V.
We worked with Jamario Moore to purchase our new Outback. He was wonderful and helped us every step of the way. He was great with follow-up and was a pleasure to work with. He even got back to us quickly after the purchase when we had some questions we forgot to ask. We also had assistance from David in service who did an amazing job. Our 2 dogs were even able to go with us when we stopped by the servicing department. They enjoyed their time as well.
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December 2023 by Dewval904 (Dewval904)
Had a Fantastic experience with Service Advisor Sean M. He was able to get my Subaru diagnosed very quickly, estimate to me in my phone in no time. Repairs done same day. Really proud the premium Service I received both from Sean and Technician assigned to my car. Will be back for more Service and hopefully more Subarus in the future!
