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May 2024 by JA
They always only have ONE person working there that makes the wait looooooong!!
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August 2023 by Jay O.
Only one SLOW. And incompetent member services' employee. Took 10-15 min to return 3 items of a customer in front of us.
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July 2023 by Kristin F.
NEVER TAKE TOUR CAR HERE. I took my car to get a new battery yesterday, as I have always done with previous cars by taking them to Sam's. My car drove there perfectly well and had no issues besides the battery had died and I had it jumped once by roadside and drove it straight to Sam's to have it replaced. The guy working there from the beginning was very rude and made ME call Toyota to try to find out what type of battery to put in the car. I called Toyota 4 times with no answer. He called a different toyota and they told him to put in a H6 battery, so he did. (They have books for all of this by the way) He told me to go inside and wait and about 20 min later he walked in and said "wrong battery" and brought me outside to see it. He had the battery in BACKWARDS. Long story short, he completely fried my car. The main fuse blew and all the electrical is completely shot. I had to wait there until after 10pm for a tow truck. All the while he kept yelling at my husband and I saying we should have just taken it to Toyota. The entire time he was extremely condescending and rude trying to place blame on us instead of what he had just done. I've been trying to get in touch with the store manager and no one at the store answers the phone and the phone number the on-duty manager gave me yesterday (he said it was the store managers) is actually just the store phone number. I called Corporate to see if they could help me get in touch with the store manager and I held the line while they tried to reach the store. After 10 min the nice man came back on the phone and said he called 10 times, and they only answered the phone twice, and both times he asked to contact the storage manager and they hung up on him. He then transferred me to a supervisor and the same thing happened to her several times. The repairs in my car are now costing literally thousands of dollars because of what they did. It should have been a simple battery replacement for $200, and now it's over $2000 and who knows what else. The people at the Toyota dealership showed me photos of the damage and said there's no way it would have happened without a major event happening with the battery and when I explained how the mechanic put it in backwards and jumped it, he stated that's the number one way to blow a fuse. I still have yet to hear from the store manager or anyone at Sam's. Do yourself a favor and take your car to a real specialist!!! Never taking my car here again and trust me I will be going to corporate and even a lawyer if I need to about this.
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March 2023 by Girard M.
James is one of the shift managers there. This is the second time when dealing with him that his service was horrible. As a manager his people skills are terrible. He is definitely an example of the poor level of service demonstrated by this location. I can say this because this is not my first time experiencing well below unsatisfactory customer service. One of the cashiers was just as bad. She tried to give us incorrect medical advice in efforts to not sale a product that she was having a hard time scanning. Feel free to contact me because as a manger of another prominent retail/wholesale business I know first hand what good service looks like. Again the manager in question is a medium height black man with short hair named James. Please try not to deal with him at all costs.
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January 2023 by Kiki T.
I wish I could give a Zero for customer service. I went there to pick up my membership card (dressed down) and the lady at the customer service desk did not acknowledge me at all because she was too busy texting on her phone. I patiently waited until she was finished and explained why I was there. In the middle of explaining she stopped listening and went back to replying to whomever she was texting and when I said I would like to finish this up to get out of there, she acted as if I was annoying. When I told her she was rude to me she stated she was texting her manager. I asked her can she get the manager for me she left came back and told me her manager was busy with a customer. I waited for a couple of minutes and asked another employee for the manager and he pointed to a lady by the name of Monique in the middle of the floor having a personal conversation with another employee. When I approached her with my concerns she showed me her phone and immediately defended the lady by saying it was her that was calling the employee and the employee was telling the truth. Now get this....Now both of them lied to me in my face because the young lady was texting not calling! When I brought that up she said ok well no it wasn't her she was texting (clearly she was up for her friend) I always go to the Sam's club in Concord. A better staff, great customer service, cleaner store just a better experience over all. I really believe the management and the staff is running this Sam's Club great reputation in the ground. Sad thing is, it's allowed by management. I will have to take the drive back to Concord even though I live in Pineville because I paid for my membership and I need to get my monies worth.
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December 2022 by KayCee S.
Always one of the best locations stay pretty stocked compared to the other Sam's I been too. It's a plus to have the gas station right there! Can't beat them prices!
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April 2022 by Sarah M.
This is about the fueling station specifically. The absolute worst service and rude staff. Wait time was the longest just to get to a pump. Expected better from a place where you have to pay for club membership!
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March 2022 by Corey S.
Thank God for Sam's Club Fuel Center!! While other gas stations throughout this metropolitan town are currently as high as $5 (or more) a gallon for unleaded, alone, I was so thankful to discover how beneficial I was to own a Sam's Club membership at this very moment! With unleaded gas priced as low as $3.89, it was no wonder why myself - as well as a league of others - waited happily in long lines with our vehicles to "fill 'er up" here at this particular location. Boy, was I grateful to find these lower gas prices at this Sam's Club before hitting the highway for a 90-minute ride in my SUV back to Winston-Salem after an entire, lucrative but tedious morning and afternoon of delivering table massages throughout Charlotte and Pineville, North Carolina! This in-demand mobile massage therapist thanks you, Sam!!
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September 2021 by Jacqueline T.
We came here with my parents to get some parmesan crusted tilapia that we had at their house and liked. It turns out this isn't sold at the Charlotte stores. We browsed around and ended up with a couple of things. They sent me a deal for a $45 gift card if I bought a $45 membership. We ended up getting it because my husband loves the everything bagel cashews so much (and it was basically free). As a wholesale club, Sam's is just ok to me. I'm a Costco loyalist and I don't think the product selection/quality is nearly as good here. We'll probably get our cashews for a year and then cancel our membership.
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August 2021 by Faith T.
Gas isn't cheap and especially not premium so I am always looking for the best deal through gas busy. For years Sams in Pineville has always proven to have the best priced gas in Charlotte area. Yes cheaper than Carowinds and even cheaper than the Sams in Rock Hill. The only thing is a lot of people know this so unless you pull up early in the morning you probably will have to wait to pump. Also the pump can be kind of slow. Other than that it's great!Sams Club Member Store: if you don't have a Sams card go get one! Yea there is Costco & Bjs but their locations are limited! Also shopping here is always easy for me, in and out. The self checkouts are quick and efficient and always have an attentive team member ready to help. The bakery is delicious and placing orders are easy. I've never used the tire services or pharmacy. They do have earlier hours for business club owners and senior early shop hours. Oh and they offer curb side pickup and pay from your phone while in the store! The convenience of it all!
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January 2021 by Krystle M.
This is the Sam's club closest to my home. I make a weekly/biweekly trip here for veggies, gas and snacks. Overall I always find a deal or something I can't leave without. The quality of their products are good and the store is always clean. The employees are helpful and the prices are comparable. Definitely worth the membership fee. Sam's Club11425 Carolina Place PkwyPineville, NC 28134(Review 467 overall, 11 of 2021)
