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December 2023 by J. O
Def has become my home gym! I absolutely love this location! Updated and super friendly staff!
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December 2023 by Erin Miller
Nice staff, clean, machines work. Balance of busy with available machines. You can't ask for more.
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November 2023 by Hilary Tesluck
I had such a good time at this location today and I'll definitely be coming back as a regular! It's one of the best PF locations I've been to and I have been a member on and off for ten years now.Staff greeted me with a smile and were happy to answer a question I had regarding the location of things. The gym itself gave off a clean vibe and I liked the concept of equipment placement they utilized. They have those nice rowing machines with actual water in them! Their showers were very spacious, enough so that I could keep all my items with me without getting them wet and I really appreciated that. Highly recommend this location!
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November 2023 by Roger Case
Courtesy, smiling and cleanliness frpm the staff and a manager who focuses on listening and resolving customer issues, what more can a customer ask for?
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October 2023 by Thick Netics
There showers and bathrooms are not clean. I like to take showers after wards so I can start my day and the same dirt is on the showers after months. It's obvious they are not cleaning the shower area. They just prefer to clean what can be seen. Shame on them each area of the gym should be clean.
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October 2023 by Elizabeth Warren
I have to admit I have never worked out at a Planet Fitness facility. But I enjoy all of the benefits of the Black Card. After doing research on tanning salons in my area I found Planet Fitness more conveniently located and more affordable. I have been using the tanning and Total Body Enhancement services to even out my skin and get a little glow for my upcoming wedding.
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August 2023 by Conny Latta
Planet Fitness is a great place to obtain your "best and healthier* YOU! Every age and fitness level is encouraged to come and obtain/maintain your fitness journey.Planet Fitnees just makes sense!!
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August 2023 by Gods kid
On several occasions I've tried to use the browser and watch YouTube during my workout session and it would not work. I have another gym so the only reason I also keep the planet fitness membership is because the treadmills have the browser where I can watch YouTube during my workout. Also On many occasion the showers were also very dirty. I saw the same hair and trash on the floor in one of the showers for 4 days straight. If your wanting to run a good establishment that people are going to want to pay their hard earned money to please fix these issues.A plus is The staff is nice
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August 2023 by Kiy Kiara
I came to work out at 5am which is the hrs of operation that it states for Monday…no one is here at the gym..at least 20 other ppl standing outside waiting to get into the gym. This is ridiculous it’s already bad enough planet fitness claims to be 24hrs but on Monday we can’t workout until 5am! Get better employees who take their job seriously it should be no way that we are paying a monthly fee and can’t use the gym because of lack of employees
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August 2023 by Anamaria Palafox
I hadn’t been to the gym in a few months, but had been paying the membership. I decided to go today and was stopped after I scanned in because they didn’t have a picture of my ID. The employee (Alex) told me that it was their mistake and that they should’ve taken a picture of it when I first became a member (I’ve been a member since 05/21). This wouldn’t have been an issue, however I didn’t have my ID on me. I was told that I couldn’t stay since I couldn’t provide my ID. I would completely understand if the employee told me that I could stay this time, but next time I would have to bring my ID. Anyway, I decided to cancel my account since I hardly ever use this facility and obviously because how the situation was handled annoyed me. The funny part is that he let me cancel my account without an ID and when I mentioned it he said that I could cancel it because I was able to check in. I guess he meant that me checking in confirmed I was the account holder??? I don’t know. All this to say, if it was an error on your end, then you should give members some grace and allow them to stay and bring their ID next time they come in.
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August 2023 by Claudia De Los Rios
This location is always so clean and spotless and the staff are always so friendly compared to other gyms! I’ve been coming here for years now and have nothing but good things to say! Shoutout my girl Vivian!!! Keep doing ya thanggg
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June 2023 by Paul Jacoby
They have a ton of machinery that litterally has not been oiled since they moved from their old location. The manager HARASSED me about my bag which I have a medical clearance for. I have used this bag AT EVERY SINGLE PF in clt (except freedom) and multiple times in asheville. I have an insulin pen in there and viviane harassed me about the bag. Her time would be better spent oiling her equipment and making sure equipment is put away. This is the worst pf in charlotte and I WILL NEVER go back. Any machine with a cable needs to be oiled. The cable machines are in awful shape and the smiths are even worse. 39 maintenance fee and crunch opening locations all over clt for cheaper you will need to do much better or risk losing members/stockholders
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May 2023 by Sergey Udalov
Steel my 39 dollars for fees, I didn't use account 6 months because health condition. Trying to cancel 6 months ago, but lady on reception says I must pay big fees because use less then year and contract will stop after year automatic. But they still charge money. Manager Alex says I can move closer to my home my subscription to cancel it in person, but this service for moving account doesn't work too. Spend 2 hours driving to cancel it and loose money. If it will possible I put zero stars or minus stars. Think 10 times to use planet fitness again.
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April 2023 by Luke Zoldowski
Been coming here for a year now. Sucks to not have access to freeweight benches but everything is always clean and the employees Rock. Alex is the freakin GOAT, he always makes my day with his heartfelt greetings. Dude always has a smile on his face and knows how to make me feel extra special!!
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April 2023 by Chelsea Pruitt
I am upset I even have to give this one star. Because of the worker Vivian, I will never come back or go to this planet fitness again. She was absolutely racist towards me and demanded that I buy eye wear. And as soon as I swiped my card to buy it, she refused me service. She had an attitude THE minute I walked through the door must be because I am a white woman. I will be calling the corporate number which is only available Monday through Thursday between eight to four. As this happened on Friday, I will not be able to call till Monday. I thought planet fitness was a judgment free zone, but obviously it is not. Still haven’t received any information on wether this awful Vivian had been spoke with or not. I am disgusted at how the situation has been handled thus far. The other locations are ten times better! Trust me when I say franchises handle things worse than I have ever seen! Stay in the corporate ones please folks!
