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April 2024 by Sabrina Smalley
Never again
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March 2024 by Erika Petras
I visited this place approx 2 yrs ago. Worst customer service experience I've ever experienced. Employees were incredibly unkind. It's like they didn't want anyone in the store. Had we been treated better we would have returned because the selection of toys was unbeatable.
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March 2024 by Christy S.
I am writing this review because of all the less than favorable reviews from people who clearly don't know how a rescue works. This is a rescue, not a department store to come in and buy a parrot. That is what I am sorry to say, is what Petsmart does. People have commented about the staff not being friendly. They are not waitresses or salespeople. Many are volunteers. The main objective is to take care of the birds and help people adopt our birds. They are not selling them. Someone wrote that some of the birds don't look that great. People, these are rescue birds. Some of them have been living in really bad conditions. You wouldn't look too great either if you had been through what these birds have lived through. If you want to have a bird to just show off to people, go to a breeder and pay thousands of dollars for the "perfect bird" I wish people would just keep their mouths shut if they don't know what they are talking about. This is a fantastic rescue. The birds are well taken care and that is what is important. They have a well thought out adoption process. They want to make sure the birds are going to good homes, not a home that puts them back into a horrible environment again. Birds are complicated creatures. They aren't just something to pick up at Petsmart and throw in a cage. People need to familiarize themselves with what a rescue is intended to be, not what they think it should be before passing judgment in a post.
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October 2023 by Marti Koester
This is a great place to buy bird toys ,food and cages .They also have rescue birds for adoption.
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October 2023 by Cynthia A.
So disappointed I signed up for Parrot 101 class and the class never took place. The only way to even be considered for bird adoption is to complete the classes. How is one to move forward if you are not going to keep your end of the agreement?
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October 2023 by Grinning Crow
Parrot U is a great place to purchase the necessary supplies for owning a bird plus get educated on the care of parrots of any size.A stop at this supply store allows you to visit with the rescued birds that Companion Parrots Rehomed (“CPR”) has available for adoption.The store is ran mainly by volunteers who keep it clean and well stocked with bird food, toys, cages and travel carriers. They also offer parrot boarding in various types of rooms.You can arrange to meet with a parrot groomer on-site to have your birds nails trimmed, etc. or meet with a trainer to learn more about parrot behavior, work with a parrot, and learn what it takes to own and care for these amazing birds.Fundraisers are held throughout the year including Bosley’s Birthday Bash, held annually in July. It’s truly a great place to get started, maintain, and learn all about the world of parrots! ❤️
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September 2023 by Laurette DiCesare
A wonderful place doing great work
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August 2023 by Carrie Bidwell
This lady go beyond there self thank you for everything
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July 2023 by Mmm Cloud
I have been to this location many, many times, and I have never been treated kindly and enthusiastically by the staff. They are always suspicious and never want to engage in any kind of conversation. I admire how well cared for the parrots are, but every visit to this store is full of side glances, dismissive words, and reluctant service, despite me being a regular customer! I am polite, respectful, have never been a bother to the birds or the staff, and only come in to buy bird food and toys. Clearly not everyone that has been here has had the same experience… so I can’t help but wonder if my “particular demographic” has something to do with it.I will continue shopping here because it is the only place in my area I can purchase quality parrot supplies, but I think I would really love this store if I was just treated with kindness.
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June 2023 by Tad Caudill
Best place to save a bird. Be patient.
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June 2023 by Cythenia Gleaton
Very impress,
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June 2023 by Michele Sinacore
They were helpful in rehoming my bird
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June 2023 by lethalgloss
amazing first experience for a new bird owner, good pricing and many things to choose from! staff was very helpful. and fun to see the birdies they have in there
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May 2023 by Tim Burkett
We have received by adoption many parakeets from this bird rescue. I also received Opal a Indian ring neck. They have supplies for your birds and they also board our birds if we must take a trip. With classes and advice they will help in the adoption of your next feathered pet.
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May 2023 by Dan Thoreson
Didn't really have the greatest experience here. The person working here is rude and seems to lack basic decorum. I drove down from Raleigh on two occasions to attend classes -- compulsory for adoption -- and filled out the requisite forms, yet was never followed up with when I inquired about any of the birds.They make you visit the bird at least three times before finalizing adoption. For every bird I inquired about, I was told, curtly, "A family is already working with that bird." I'm not sure why these birds are listed as available on the site if people are "working with" them and hence they are no longer available. For a bird who was available, I was told I would be contacted to schedule an appointment with one of the trainers, but was never followed up with.They also seem to have an unusual policy when you are interested in a specific type of parrot. The lady mentioned there was a wait-list, but, upon my probing, admitted that everyone on the list is called at the same time when a new bird arrives. Then I guess at that point whoever arrives to meet the bird first ends up being the one who is "working with" them and has dibs. When I asked about this, saying, "Oh I live in Raleigh so would only be able to come on weekends, how does this work? Does the first person in that this point always 'win'?" she replied with "I understand." Very strange indeed.Finally, they rebuke you to not "put your fingers in the cages" as soon as you come in. Condescending to adults, but reasonable I guess. Unfortunately, these rules don't seem to be enforced though for the "regulars," as I saw a few people who were friendly with the staff reaching in the cages and petting the parrots and were not reprimanded. Not really sure what that's about.If you are looking to adopt a parrot, that is wonderful! I highly recommend Phoenix Landing. They are infinitely more professional and knowledgeable, and are fantastic throughout the entire process.
