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November 2023 by Valerie Lance
Customer service seemed great until I signed on the dotted line. I had questions after my purchase and debated keeping my purchase for a variety of reasons. I called to speak to someone repeatedly but my messages have never been returned to this day and were ignored. Having spent as much money as I did for a product I intend on having for 10-12 years was very disheartening with the amount of post sale customer service experience I did not receive. A huge disappointment. I honestly do not know that I would ever make another purchase or recommend this company to anyone ever again as a result.
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November 2023 by Stormart1776
I buy a $1700 adjustable bedframe and go to the warehouse to pick it up. I don't have ID so I can't get the bed. What I do have is a receipt saying I paid in full. I now owe the credit card company $1700, but 20 minutes later I can't get the bedframe without ID. You didn't ask for ID when I bought the bedframe. You didn't ask for an ID when giving me a receipt for the bedframe. Yet, no ID, no receiving my merchandise that I bought and paid for. Taking my money without checking my ID is fine. Holding my property because I only have the receipt is not fine. If they deliver it I guarantee they won't ask for my ID. Most loading docks only need a receipt. Your procedure wasted my time and money.
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September 2023 by david tapia
Had a great time buying a mattress today. Zach made the whole process easy and pressure free. He gave us a great deal and only time will tell if the mattress holds up but for now me and my wife are happy.
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September 2023 by Katie P
Cliff made our purchase very easy and this is the second time we've shopped this particular Mattress Firm location since our first experience a few years back was so good. The "Sleepys" brand replaced the Hampton & Rhodes and were were able to take advantage of a great deal over the holiday weekend. Will shop there again when we're ready for another mattress!
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August 2023 by cashauna love-Robinson
I had a great experience with buying my first mattress for my first apartment cliff did an awesome job explains the pros and cons and budget friendly options for me and he’s a great asset to the team.
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August 2023 by Elitha Redwine
Dionte the sleep expert was so helpful helping my son and I get a new mattress for his new room.. he was so kind and helpful great customer service.. will be our go to place moving forward when we need a new mattress. Thank you D for helping me make this process so much easier. My son is ecstatic about his new room.
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August 2023 by Summer Sweeney
Best shopping experience!! Dionte was knowledgeable, friendly, and patient. He kept us within our budget and did not try to oversell us on anything. We will definitely come here for any future mattress needs!!
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July 2023 by Pauline Kalemba
I love and trust Mattress firm for our needs over the years and trusted the “return your mattress if not completely satisfied “. However, we were never told about the %3 restocking fee and assumed it was free except for delivery. For this I only give 3 stars for not giving full disclosure of policies
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June 2023 by Lashawn Barnes
Cliff showed EXCEPTIONAL customer service during my visit to the store. He went above and beyond and was knowledgeable about each product, truly an asset to this company. Cliff made my bed buying experience a great one.
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June 2023 by Geoff Burkett
We had a great experience at the Pineville II store. Cliff was knowledgeable and polite, not pushy, listened to us, and only recommended mattresses within our budget and to fit our needs. Cliff was well informed and educated us more than sold us. We made three visits to this store talking with Cliff, shopped several other stores afterward, and because of Cliff we ended up back at this store and purchased.
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June 2023 by S Fulton
Cliff was awesome was able to show us the hydraulic system the bedframe areas that I was concerned with, due to a previous adjustable bed company and having several problems with that bed frame. He was knowledgeable about his product line and what we were looking for he was able to match that was one of their models.
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April 2023 by Charles Robinson
I came in looking for a mattress cover that would fully cover the mattress because it has to go in storage... I didn’t want to pay 80 to a 180 dollars just to protect it in storage while sitting. I can’t remember the gentleman’s name but he called at leas 2 or 3 stores and found me one that was discontinued and was only 10 dollars.. originally it was retailed at 170 dollars!I had to drive 34 minutes to another store but it was well worth it! I was great full for all there help.
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March 2023 by shaun lev
Had to get bed quickly over the phone for parent. They were super helpful and clear. Everything was setup for delivery in minutes and easy process with reasonable prices! Thanks!
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February 2023 by lori linser
We went later in the day to buy a new mattress. We went back to the same place we bought our last one. Mattress Firm Pineville.Stephen was the only person there. We had the type and price range in mind prior to going. He helped direct us to all our options. We actually made a pretty quick decision. We probably surprised him! He was the best salesman for us for sure!
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January 2023 by Stephanie Cruse
Loved how knowledgeable, friendly and helpful Bernard was. Found a super comfortable mattress at a good price. The 0% interest payment plan makes it easy to afford.
