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April 2024 by Sherry Singleton
The sales rep was very nice very patient and got what we was looking for. I still want to buy a couple more items and I would go to the same sales rep. Fantastic customer service.
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April 2024 by Valerie Jones
Came down from NY to buy a house in NC. From start to finish, Deborah and Sammy were completely attentive, set up an appointment, listened to what I was looking for, worked with my floor plan, gave invaluable opinions regarding style, fabric choices and sizing of furniture pieces. They took as much time as was needed to help me pick out several rooms of furniture, which ended up being five hours one day and another two on a subsequent day. I was extremely pleased with the experience, and relieved that my new home will be about 75% furnished by the time I move in. You’re in good hands with this team!
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April 2024 by Jack PATTERSON
Great price and customer service
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April 2024 by John Lindsay
Worked with Mike Tate Salesman.Looking for Tall Man Recliners, found price difference between a Couch much better! Mike was very informative and a gem of a Salesman.
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April 2024 by Brian Tenny
Brad was great and so patient with us, pickup so quick and friendly!
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April 2024 by Steve Garland
We were forced to buy the spray on fabric protection on a sectional sofa which cost nearly $400
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April 2024 by Tyler Wessel
BUYER BEWARE!!!! Incredibly appalling customer service and shady business practices by store manager Kenneth. Where do I begin?1) Worked with a sales rep and designer, gave them our budget, which they said they'd stay within. They came and measured our living room (in which they didn't get the dimensions correct; more on that below) made a proposal on pieces, then hit us with an estimate THREE TIMES our budget. When we said we would only go with certain items, the sales rep tried guilting us because they had spent so much time putting the proposal together.2) The rug in our order came in wrong (after waiting for four months for it to be delivered). Not only was it the wrong size, but also the wrong colors that did not go with the sofas we ordered from them. Contacted the manager Kenneth about it and he refuses to refund the rug because of "contract policy" even though the order was completely wrong. Says a "special order" can't be refunded, even though they are the ones that got it wrong. Um, if you do not fulfill the contract correctly, sir, you are in violation of the contract. He keeps saying he wants to help, but is making every excuse to not refund us our money. Just wants to order the same wrong rug again to fulfill the order. He also refuses to get on the phone and hides behind texting.Update on 1/4/24: They sent a NEW rug and it was still the wrong color. Kenneth continues to refuse to refund the money and just wants to reorder the rug again, like continuing to order the same wrong rug will fix the problem.Update on 3/5/24: The store admitted in writing that the rug is the wrong color and that they cannot fulfill the order correctly, but they still refuse to issue a refund. Their stance is—I kid you not—even though THEY cannot fulfill the order with the correct item, that because they offered us ANY other rug (none of which worked for our room), that they have fulfilled the contract and so we are now the ones in violation of the contract. So if we ordered a tan couch and you offered us a grey one, would that be fulfilling a contract? They are offering a time-limited store credit and want to force us to purchase items we do not want nor need for our home. The other option they provided was for US to pay a 35% restocking fee even though the error was theirs.We will never buy from La-Z-Boy again. Beware of shady business contracts and dealings from this greedy business. Know that if they cannot fulfill the order correctly, they will keep your money and blame you. Kenneth is the most unprofessional sales manager I've ever encountered.
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April 2024 by Michael Kennedy
Great customer service
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April 2024 by Ron Bradley
Nancy was the absolute best! She patiently showed me several options for what I was looking for and brilliantly realized a brand-new model recliner, the Neo, was set to be released. She only had an email showing it, not even available on the website yet, and I bought it instantly. It's perfect and I feel like a kid at Christmas waiting for the next four days for it to be delivered!I went to every furniture store in Pineville. and nothing compares to La-Z-Boy for comfort and function. I'm a life-long customer.
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March 2024 by Warren Singleton
Great experience. Brad did a great job finding us a couch and loveseat that works perfect for us. Owned our previous La-Z-Boy couch for over 20 years, only needed a new one because we gave it to our daughter, still in great condition. Quality product!
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March 2024 by Vernon Lewis
My Salesman Mike Tate was excellent . Was very helpful and professional .
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March 2024 by Raymond Weidler
We had an excellent experience at the La-Z-Boy furniture store in Pineville, NC. Our salesperson Deborah accompanied us as we looked at various recliners and ex[pained the various features. She did not hurry us or pressure us. When we finally settled on one she was very efficient in handling the sales paperwork and delivery instructions. She was pleasant and professional. In this day of declining customer service, our experience was indeed a treat!
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March 2024 by Beverly Wakefield
We had a wonderful shopping experience, thanks Kate. So excited for my recliner to arrive.
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March 2024 by Alison Doris
Lindi was outstanding Very helpful being that I chose a rocking recliner over the phone with her help Thank you Lindi
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March 2024 by David Bowles
Very professional and easy, products are great
