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October 2023 by Greg Ransom
Home Depot gives you a lot of choices. It seems like some of the specialized cells people probably need a little more training these days. I know that they’re using more mature employees just saying a little more training wouldn’t hurt
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September 2023 by Karen T. Cynowa
I went into the Home Depot in Pineville to get a paint match. I had just brought the quart from the other store. The number wasn’t in the computer and so Betty worked diligently trying to make it right and connect it to my number and color matched for ease when I returned. I looked at her and I said you’re very good at what you do. I can tell you’ve been doing this for some time. But I said how do you stand all day long? I said they may get more workers if they gave them some chairs to sit on during the day. She replied, I’ve been working here for 27 years and I’m at 80 years old, in the midst of our conversation, she called over a young gentleman Vaughn to discuss the day and workload. Vaughn was very colorful young man. I asked him jokingly, “do you have enough colored pens in your apron?” He responded I love color as you can see he sure does. Well I wanted to give a five star to Betty and Vaughn for their great attitudes. And a zero star to Home Depot for not giving her or any of their employees stools to use throughout the day. The clients would appreciate them as well when they’re there waiting for paint at the paint counter. It’s the little things in life that make a difference. Thanks for putting a smile on my face Betty and Vaughn.
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September 2023 by Lisa
The pineville Home Depot was awesome! Rich was so helpful! We have been wanting to purchase the 12 foot skeleton for over three years, and searched, high and low at all the local Home Depot‘s. It was so nice to have a human on the phone who actually took the time to go look to see what inventory they had, found one, and Was able to allow us to purchase over the phone and set it aside and put it in my car within minutes of the transaction. Everyone there was awesome, the store was clean. Will definitely use this Home Depot
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September 2023 by Syreetta Huskey
This is by far the worse Home Depot I've ever been to. There's no help at all. We asked them to call someone to help us in the flooring department on 4 different occasions and nobody ever showed up. Therfore, we decided to go to Lowe's instead and purchased everything. I'll never go back again.
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August 2023 by Elizabeth Fox
Originally went to the one in Rock Hill. They are a freaking mess. It was horrible. So I made the trip up here. It was such a difference! They were helpful and knowledgeable at this location. I went back several times and it is about 30 minutes each way to get to this location. I highly recommend the location!
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July 2023 by Gregory O'Bruba
Just to be clear this is not directed to this location. This is the company. Delt with Home Depot for 25+ years. Decided to buy appliances from them first we purchased a oven ( middle of the line cafe) went fairly smooth with delivery and set up ( third party). Just purchased aRefrigerator at the end of May delivery came in and out over a month the door started to rub and is wearing against the freezer. Called u delivery service and store and they wash their hands and said call GE.DON'T BUY Appliances from these guysIf you have an issue good luck.Customer service is gone
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June 2023 by Jessica Conklin
Good selection of products, friendly staff for the most part, BUT be prepared to wait over 30 minutes for a curb side order. After waiting 34 minutes, I hobbled my way into the store (broken ankle) and found the girls that bring out the orders chatting and laughing behind the counter.
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May 2023 by Shana Muse
On April 27, 2023 I pulled into the Home Depot parking lot with a flat tire and my eight year old grandson. I could not loosen the lug nuts and went inside Home Depot to ask for help and four employees assisted me. Freddie, Frank, Keith, and tool rental Charlie went above and beyond to assist me. just want to say a great big thank you as it was getting dark and I don’t know what I would’ve done without them.
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May 2023 by John Sheldon II
Finally, after 6 months from ordering and a partial refund the new door is in. We love it, thank you!
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March 2023 by Liam Golzar
Unfortunately they were out of most of their Milwaukee power tools, but I got them through Home Depot's website so it's all good. People were kind and courteous, good selection of the hand tools I was looking for. Would go back.
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July 2022 by Bethany D.
I went in to get a new key made. The machine is right along the isle as you pass by. I began using the display and an extremely rude employee berated me for using it saying it "wasn't self service." I said sorry and he wouldn't acknowledge me and said it says it on screen but the past employee didn't time it out. No where did it say it wasn't self service anywhere nearby the console. He proceeded to take our key and copy it to a blank we didn't even request. The employee was unprofessional and rude as he approached and during the process. Very inappropriate way to treat a customer.
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June 2022 by Justin Harris-Shaw
Well... got yelled at by two Home Depot employees at the Pineville, NC store's tool rental desk today. Just trying to get my warranty repair back. Wasn't exactly how I was planning to spend the afternoon out shopping with my 2 year old son...
Waited over an hour at the tool rental desk. The two employees back there clearly didn't know how to use the computer system and couldn't figure out the refund for my tool warranty claim. Because they couldn't figure it out, they told me to just leave without my refund. Asked 4 times if they needed to call a manager back for help. They ignored me and told me again to just leave and come back some other time when they're not there. Got into a heated back and forth over why they wouldn't just call someone back to help that knows what they're doing. Finally got a manager back there. I asked him to step around the corner so I could explain what I just experienced. One of the employees followed us around the corner and the manager had to yell at her to go back to her station. Had a basket full of items to purchase. Just ended up taking my kid and leaving. Unbelievable.
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June 2022 by J H.
Absolutely terrible. Stood at the tool rental desk for over an hour with my kid while these two employees back there, who clearly had no idea what they were doing, kept messing up my warranty return. They were supposed to refund my deposit, but couldn't figure out how to do it. Told them I needed to leave soon, and asked 4 time if they needed to call someone. They just ignored me and kept fumbling over the situation. They were both getting extremely aggravated and began taking it out on me. They told me to just leave and come back some other time to get my deposit because they can't figure it out. We got into a heated exchange where both Home Depot employees were yelling at me in front of other customers and my kid. Finally they get a manager back there and he can't even figure it out. When I asked him to have a word around the corner, one of the employees followed us menacingly. The manager had to yell at her to go back to her station. What in the world is wrong with this store? It's not the first time I've had an absolutely bonkers interaction with a store employee here. Probably never shopping home depot again.
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April 2022 by Zekeyahi S.
By far one my best visits to a local Home Depot! We needed appliances for an upcoming project ASAP and Anita was absolutely outstanding. She was very patient and we were able locate exactly what was needed. I definitely appreciated her going above beyond to assist us and will definitely return.
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March 2022 by Julie G.
I am writing to inform future customers of the lack of responsibility Home Depot takes when it comes to the dissatisfaction of the customer. I purchased an appliance from them in early January nothing has gone right from the first date and they are still in the "process" of passing the buck and asking for my never ending patience. All I want from them is to take this cursed appliance out of my house and yet it is still here.