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October 2023 by Deborah McDonnell
Every time I walk into Good’s I am like a kid in a candy store! I have had nothing but positive experiences. They carry all of the best brands and have excellent customer service. George Plumides is my go-to designer. He has immense product knowledge and an understanding of my aesthetic. He always takes the time to collaborate and explore multiple options…he wants to make sure I love every selection and is willing to put in the time with all of his clients to make sure they walk out of the store happy!
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October 2023 by Karyn Cometa
I worked with Karen Wentzell for my new sectional. Karen was very patient and helped with creating the correct configuration for my new sectional. She was very professional and super friendly. I would definitely work with her again. My friend that was with me had never been to the store before and she was impressed with everything. We both have been telling everyone what a great experience I had.
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October 2023 by Jennifer Howard
I have worked with Lori Zanino on several projects now, most recently for our beach home. She can immediately steer me to the perfect aesthetic, and she’s super quick to respond over email with links to different pieces along with pricing. She has saved me a ton of time - as she’s super efficient and knowledgeable about all the manufacturers Good’s carries. She will also make me aware of promotions that are upcoming, which I appreciate, as it shows she’s looking out for our wallets too. She really knows her stuff!
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August 2023 by debbie daigler
I met Karen sometime ago and she has been exceptional! With various purchases she had a great sense of my style and guided my choices. I no longer “shop around”, when in need I automatically reach out to Karen.
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August 2023 by Cristen Narr
Lori is amazing! She has gone above and beyond to find us exactly what we were looking for for our home and we couldn't be more pleased with her level of service and the attention we received from her. If you need furniture and/or home accessories, Lori is your girl!
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August 2023 by Amy R. Murphy
I worked with Sheila B. at the Pineville location and could not have asked for a better experience. She listened very attentively to what I was looking for and asked excellent questions that helped point me in the right direction in terms of sectionals that would be the best fit for our space needs, decor and budget. Sheila was incredibly patient, knowledgeable and never pushy, just helpful and friendly. Can’t recommend her enough for a great furniture-buying experience! I’d make a point of returning to work with her for any future purchases!
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August 2023 by Carol Winesette
I recently worked with Shelia at Good’s home furnishings for the purchase of a new sectional sofa. Shelia listened to my ideas, was knowledgeable in sharing various options, and very patient in working with me as I narrowed down my choices. She is very talented, personable, professional. I would highly recommend working with Shelia for any of your home furnishing needs.
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July 2023 by Suzanne Childers
Jolene is an amazing sales associate. We have worked with her several times. She is very patient, informative and knowledgeable with selecting fabrics. She also provided us with many different options for furniture layout. It’s always a pleasure to work with Jolene.
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July 2023 by Louise Sparveri
I couldn't be more pleased with my recent purchase from Libia and Good's Home Furnishings. She provided the sufficient amount of information to make my selection easy. Pricing was more than fair and even better than risking an on-line purchase (plus supporting local!). The delivery and set-up were professional and very smooth. It was a pleasure and I'll be back for more! Thank you all!
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July 2023 by Ev T.
Was ready to make a $12K purchase at the Pineville store (and was probably going to spend $4K more on additional items) but due to last minute poor customer service will take my business elsewhere. Was told the store's delivery team could deliver for $199. When it was time for an official quote the sales rep said she made a mistake and we are just outside of the delivery team territory. We would now have to use their 3rd party courier, directly contract with the courier ourselves, and the approximate cost was $1000 ($800 difference) $1 per pound. We live 30 miles out of the store's own delivery team's zone. She claimed she checked with the manager and they can't make any exceptions. Customer's are not allowed to do a store pick up and the manufacturer doesn't deliver directly to customers and you can't use any other delivery service. I am finding it hard to believe that a business would bypass the opportunity to have a satisfied customer and correct their own error over 30 miles. If this is how they handle things up front I can't imagine what happens if you run into a problem after you buy something. Have been to other furniture stores and delivery fees are not this expensive. Lastly, was told because we live across the state line from the store that there would be no sales tax. She told us that twice. Then when we got the quote she acted like she never said it. Okay... we were hearing things the first time and also on our second visit when we asked once again just to verify. That's really sloppy. Only positive was them having examples on the showroom floor of different cushion options for Sherrill, Century, and Taylor King (size, finishing, firmness).
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June 2023 by Paula Guilfoyle
Sheila is amazing! Positive, detail oriented, works hard to make sure she helps you find the IDEAL furniture for your needs. We are thrilled that she helped us redesign our Master BR - will certainly be doing business with her in the future!
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May 2023 by Dana Schindler
I've worked with George Plumides on multiple projects for my home. He is the most creative, responsive, and talented designer I've ever worked with. He listed to what I wanted and help me achieve more than I thought possible. I wanted a Parisian meets NYC brownstone feel and he nailed it! His work is on par with work you see in Elle Decor, Architectural Digest, Veranda and more!
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May 2023 by Asha Patel
We had an excellent experience with Jolene Boor. She was so patient with us as we walked the floor ‘trying on’ couches and asking tons of questions to her. We finally landed on a beautiful sectional and worked with her to select a fabric to customize our couch. She asked questions on our lifestyle and colors in the home to ensure we had the best looking couch that will complement the living area. She was very thorough not rushing the process. She was also so sweet to our 1.5 yr old daughter letting her play with her pens and calculator. All in all, an expensive day for us but we know it will be worth it as we received value based service. Thank you Jolene for helping us pick our first piece of furniture for our new house!
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May 2023 by Toni Pezzo
We had a great shopping/design experience with Karen. She was patient, knowledgeable, informative and listened to our needs. She offered great advice and direction on fabric performance so we feel confident in our investment. Now it’s our turn to be patient as we wait for our pieces to be constructed. Looking forward to seeing them in our home!
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April 2023 by Holly Quinn
I have been purchasing furniture at various places for a second home. I have never had the luxury of anyone communicating with me the way Vicki has, especially the attention to detail and customer service that she provided. She has been on top of my order from the very beginning to the very end from shipping times, arrival, and even calls to make sure I remembered to pick it up. She made sure there was help when my husband arrived to load it. It is so rare these days to find this type of customer service. What a great pleasure this whole experience was at Good's!