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March 2024 by Nancy Burghart
My husband and I hadn’t bought a sofa in 20 years. We had the most wonderful designer help us navigate fabrics, colors and cushions, etc. She even came to our home so that we could see the actual fabric samples in our lighting. Amy Ellis in the Pineville, NC store went above and beyond. She was so patient. We absolutely recommend her to anyone that is looking for a designer to help you make a decision for something you’ll be happy with.
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February 2024 by Jim Peyton
Great Furniture store. See Lewis if you need help picking out a couch.
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December 2023 by Nancy Monstvil
Quality products and staffing, great experience. Pam was so patient and went above and beyond to make sure we were satisfied.
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June 2023 by Juliet Hirsch
Shari Hammel was a joy to work with and is a very skilled designer. She helped us redecorate our great room and we can’t be happier. She made several visits to our home to see the space, take measurements, bring fabric samples, and even came during delivery to make sure everything was perfect. She really made an effort to see our existing design style/likes and selected the most beautiful fabrics that were exactly us. She also made great suggestions for custom design details and was a fantastic communicator. Thank you Shari!
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May 2023 by Claire Shaffer
My husband and I have been working with Trevor to furnish our new home. We cannot say enough positive things about his help designing our new spaces, and all of our pieces have arrived on time, if not early. The quality is great, and we look forward to having timeless furniture for years to come. Thank you, Trevor! The passion and skill you possess is unparalleled!
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April 2023 by Christopher Archer
I have worked with Trevor for my new home. He designed my den, living room and dining room and I couldn’t be happier with the outcome. If you are in search of good quality furniture and need help with design, Trevor is your guy. Thanks!
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April 2023 by Michael J Piecuch
Outstanding Service! The Benefit of a Design Specialist is without comparison! Trevor handled our re-deco--it turned out Beautiful! If you want changes, you want Ethan Allen's Design Staff!
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April 2023 by Mary Amos
After searching many furniture stores, we found just what we wanted at Ethan Allen in Pineville, NC.Working with Joel was a pleasure. He was relaxed, listened to our opinions and answered questions. An experienced designer and, he was very helpful as we chose a fabric.
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March 2023 by Sherry McInturf
I purchased a loveseat from Shari October 8, was delivered on December 13, and I was greatly disappointed, as it was nothing like the one that was displayed on their showroom floor. My sales person never called to see if all was okay until they sent me a review and I rated it a 1. Then they contacted me, had me send photos of the couch only to return a pamphlet on how to fluff out cushions. You should not have to fluff out cushions on a new couch. Finally manger came to my home to teach me how to fluff out pillows only to agree that they indeed couldn’t be fluffed out, so told me she’d talk to her manager, and call me back the following Monday. No call back, 2-week later I got an email that they agreed to re-do cushions, just needed arm covers to ensure correct dye/color. Called twice to ask questions, only to get a call back from my salesperson, not manager like I was told, asking if my email had changed as the one the suddenly started using was not correct, this was after receiving numerous emails I had already received from them using correct email. Asked the salesperson to get the manager to call me back as she did not have the answers, but needed to use emails to keep dialog of situation. Left 2 messages for manager to call me back, and here we are February 18th and I have my almost $4,000 custom made couch sitting in my spare room because it can’t be returned because it was a custom order, but it was was not custom-made based on the couch I was shown at their store. I would not recommend Ethan Allen to anyone, especially if you are dissatisfied with their product because they do not standby their end of the deal, no customer service … just wanted a beautiful couch that I ordered.
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January 2023 by Martha Muse
We have been working with Shari Hammel at Ethan Allen to completely make over our family room. She has been with us every step of the way, even visiting our home to see exactly how we live. She chose items and fabrics that go with our lifestyle. She is a pleasure to work with and we could not be happier with our finished room!
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December 2022 by C. B.
Ethan Allen isn't your grandparents' furniture. The good: we found the staff friendly and helpful. The in-store designers do a great job of helping you pull a space together. The store is conveniently located along with other furniture stores in Charlotte's pineville. The showroom has a great variety of offerings to provide perspective on colors/shapes/sizes/etc. To date, we've received a breakfast table/chairs and they appear to be of quality construction. Additionally, our couches/chairs show no discernible issues.The bad: Upon arrival of our formal dining room chairs and bookcase we've noticed a few issues that we're waiting for ETH to fix. We have what appears to be a sharpie mark that's been stained over on our bookshelf (see image). It appears someone failed to measure correctly for one the shelves resulting in an additional hole on the underside where a screw was removed. As a result, the shelf is misaligned on one side putting additional stress on the backing which is made of less-than-sturdy material. So much for craftsmanship. As for the formal dining chairs, an edge in the same area on almost every chair doesn't have stain. On the underside of the backs of two chairs the stain isn't evenly applied. Secondly, when evaluating the construction of the bookcase drawers, there's a mess of a stain on the underside (see image). While I don't expect 'finishing' here, it's not acceptable for the price-tag to have an underside of a drawer to be a test bench for stain application. When bringing this up to ETH staff, I was told this is acceptable. I have other furniture from Basset and Kincaid that look professional. I will however note that all furniture appears to utilize cheap fabrication techniques irrespective of manufacturer---Ethan Allen/Kincaid/Basset. However, in comparison Ethan Allen's shows the lowest attention to detail and appears rushed. Check out the glue globs in the photos.Bottom Line: Inflated costs due to branding and not necessarily the quality of construction. I will be limiting future purchases with Ethan Allen as a result. I would not recommend Ethan Allen to anyone.Update 1: We received a call that a service tech would follow-up and setup an appointment within 48 hours to schedule repairs. It's now been since 96 hours and no call. This is a zero star situation that is quickly escalating into a better business bureau claim.
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December 2022 by Cathy Schuver
We were in need of updating the interior of our home. We knew we wanted the quality that Ethan Allen offers. When there, we connected with Joel Ratliff, an interior designer. Joel was the perfect designer for us as he immediately knew our style sense. He made suggestions, was a good listener and guided us like the pro he is! Our end result is stunning! I cannot imagine doing this without Joel!
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November 2022 by Karen Whichard
Working with Shari was a wonderful experience. She understood the dynamics of our household - three kids and a dog - and helped create spaces that are comfortable, welcoming and casually refined. We couldn't be happier with the end result.
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October 2022 by John wise
I was referred to Trevor by a good friend who had a great experience purchasing from him. I have been looking my first true nice living room set for a long time. Upon meeting Trevor, he put me at ease, walked me through a 3D design, and was very patient with me. I had differing ideas of what I wanted the room to appear, and Trevor was flexible in listening to and walking through differing ideas. What we landed on will be spectacular. The rug, tables, and lamps are delivered so far and all are beautiful. The char/ottoman and couch being delivered in about a month will be the finishing amazing touch to the room.HIGHLY recommend Trevor for your room needs.
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September 2022 by Sheri Craft
We are forever grateful to have found Chris Hickman, Ethan Allen designer, to design our dream bedroom. Wow! He was Amazing throughout the entire process. His creative eye and attention to detail was spot on. The colors, the flow, the fabrics fit us perfectly. We just love spending time in there. He really listened to what was important to us and put together a fabulous design encompassing the wants and needs of both my husband and I. We could not be happier! I would highly recommend Chris Hickman as a interior designer. We have been so pleased with Chris’s design of our bedroom, we already have plans for Chris to assist us with our living room and dining room makeovers!