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October 2023 by Todd Radell
I bought 2 leather couches from Tom less than 15 months ago. These are supposedly top of the line couches. The 2 couches and an ottoman to match was more than $5,800. They were delivered and the build condition was TERRIBLE. Almost as if they were built by people who knew nothing about quality. The undercarriage was not fully sewn, and the couch was falling into itself when sat upon. The stitchings were also coming out on the cushions. so I called to complain and it took a couple weeks for a response. Tom sent a furniture repairman to come out and “repair” what should’ve been done on the construction. The repairman mentioned to me he was shocked at how bad the couches were made. His work was more than $1400 in repairs, which was billed to Tom. And now a year later I am ready to trash these couches. Terrible, almost no support in the seats, the cushions look ten years old and the stitching is again coming undone. I’ve never made a worse investment in my life. I waited to make my complaint because I wanted to see how long the repair would last. I am livid. I am a Sales professional and I know how to treat my clients - these couches should've been replaced immediately with credit and returned to the manufacturer. I could never recommend this store to anyone. Terrible purchase, horrible quality and very poor support from the owner, Tom. And Tom, if you read this, as I bet you will, stand up for your products and take care of me as a client and offer me some type of credit for replacements.I purchased a quality leather couch from another supplier in 2000, and that couch lasted me 18 years before replacement.Tom I will wait for your response.
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June 2023 by Greg Basch
Excellent quality and service. Our family loves our sectional.
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April 2023 by judy stanton
I purchased 2 chairs on January 3rd and was told they would be delivered in approximately 8 weeks. It has been 16 weeks and I still have not received a delivery date. They have been paid for in full and the management refuses to issue a refund. Unless you can wait indefinitely, I would not recommend purchasing from this store.
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July 2022 by Donna Frye
We ordered a sofa from these people 1/15 . At that time we were told 10-12 weeks which was sooner than their competitors. That should have been true because we were being quoted 4 months by other stores.Please note it is now 5+ months later. They called us week of 5/20 and told us the sofa would be ready in 3 weeks. We told them that we were out of the country on vacation 5/25-6/10 so could not receive it during that timeframe.Now we are being told that it’s still not even Built and they can’t get the parts for another month. They have refused to refund our money stating that their contract states they are “not responsible for manufacturer delays”. I don’t believe there has been a manufacturer delay but a pack of lies
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February 2021 by Linda Oursler
Tom was so helpful! He could answer any question we had. What great service. Very nice choices to compare. We will definitely shop here again.
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June 2020 by Gregory Field
Tom was so easy to deal with, and the prices were very good. Very happy with the experience, would certainly consider them again for a future purchase.
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June 2020 by Timothy Cooper
My experience was great, Tom the store owner was very friendly and knowledgeable. Found what I wanted for a great deal.
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December 2019 by Ian Larlee
Got our whole set from Tom Delivered to Myrtle Beach and everybody wants to know where we found It . Go to a good leather furniture store for great leather at a great price!!
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December 2019 by michael aumiller
Very attentive owner helped me so much! Picked out a recliner we love it! Thanks so much for all your help.
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August 2019 by Tim Cool
Had a great experience with atom and his post sales help has been great!
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July 2019 by Tim C.
Had a great experience with Tom. He was so helpful and never pushy. The sofa and chair look great in our house. The post sales experience and support is top notch.
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March 2019 by Scott Lobel
Very friendly, knowledgeable owner. If you're looking for great service and selection look no further!
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April 2018 by Annette Seaback
My chair and a half and ottoman is beyond beautiful. Great furniture and great service.
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February 2018 by Connie Barker
Love this store, if you are looking for leather furniture, made in the USA. Great customer sercice and no pressure. Better than any big box store. No matter where you live it is worth the drive. My husband and I have purchased a couch and now a recliner. Looking forward to our next purchase.
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February 2018 by Peggy Olliff
Our couch just arrived last night and we are very, very pleased. Beautiful leather, nice elegant design and the price was perfect. Great company!
