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September 2023 by Clelo Cruz
The people who work in the store are very friendly.
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September 2023 by Dorothea Moore
The staff will discriminate against Black people. I purchased something 3 days ago, and was told I could get refund. I came back to the store and the Hispanic lady points to a yellow sign describing final sale on categories of items that didn’t apply to me. But regardless, the told me she accepts returns, she should honor that. Another man says I can get store credit. Well none of that stuff I really want. They watch me look through things, like I’ll steal. I finally just get something that’s not hideous, even though it’s not full store credit. I tell the store merchant (Y. Lee) you can keep your money, but I will give the most negative review I can muster, he just laughs. Now I see why, they have tons of negative reviews, what’s one more? Please dont spend money here, they don’t understand the value of return customers over losing a couple dollars.Update: The commenter Y. Lee left a fake positive review right after I just did mine. He’s the store merchant.
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September 2023 by Snam Snae Oun
Chic style that I can find locally rather than waiting for my package to arrive from other websites online. like to try my clothes on rather than just guessing if it will fit me or not because due to the material of the fabric. Helpful customer service.
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June 2023 by Shannon Berry
I purchased a dress for my daughter's 8th grade dance while visiting Charlotte. The employees were helpful & the prices were reasonable. A lot of the dresses had orange stickers on the tag. However, the dress I purchased was marked up about $20. I didn't notice until I got home and looked at the price that was under the orange sticker. Just know you you may be paying more if you choose to shop there.
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November 2022 by Ashe Madden
I’ve shopped here before and had a fine enough experience but the Latinx lady all the negative reviews are about is SO RUDE!! She was on her phone the whole time and then kept pestering me to leave while I was in the dressing room 15 minutes before closing time. I needed an outfit for work the next day and literally left with nothing because I was so frustrated. Never coming back.
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November 2021 by Jamie
Overpriced with a poor selection
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November 2021 by Ayani Jamerson
I went to American Diva today to get a quick fit and as I’m shopping the worker didn’t greet me as I walked in nor went out the way to acknowledge me. But when It was time for me to try on the clothes the worker TOLD me that she didn’t think I could fit into the items I was looking to try on and went to the extent to take the clothing out of my hand and told me if I break I buy, then proceeded to ask me if I was sure I can fit into the items because she felt as if I was to big to wear them. So yet again all my heavy set, plus size, and even small figures woman STOP shopping there.
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November 2021 by Kris Mcgowan
I will never go back to the store again. I walked in cashier did not even acknowledge I was there even though I was the only one in the store I asked her could I try on certain things she told me no she acted like I was going to steal something followed me around the store even though the store is only the size of my bedroom and then told me that what I was buying was a final sale I will never be back I'll go to the one in Rock Hill where they respect their customers.
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November 2020 by Abby Kuntz
Charged me twice for a pair of shoes. I get it people make mistakes but they can’t even answer the phone!! I have called 3 times, my patience is running very low...
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November 2020 by Browngirl Sanders
Horrible customer service. I was told I could return an item within 10 days and that's wasn't honored. I also tried calling numerous times to speak with a manager and no one answers the phone
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November 2020 by April Watts
Customer service needs improvementBut had a great experienceCustomers were very rude to the Hispanic employee there, although she was on her phone and when she wasn't on her phone I was there to purchase shoes for a. Event . Always able to find my size tht is a plus for me. Will shop here again
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November 2019 by Silika Rose Mansfield
i was in a rush looking for an outfit, the gentleman there was soooo sweet so helpful! offering me different color options. very patient and very kind! thank you so much!!! i had a beautiful experience.
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November 2019 by Lady Love
I’ll spent my money elsewhere
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November 2019 by Litzi Torres
I actually like this place for the fact that one of the coworkers is so helpful even helped me choose over from 5 different outfits I believe her name was Ashely , sweetest girl ever ! But I dislike this place more because the rest of the people that work there are so lazy this one hispanic lady stayed on her phone the whole time while the young lady was helping me out and made her go assist other costumers while she stayed on her phone and did nothing the whole time I was there . I went up to the cash register to pay and she was so rude and bout snatch the clothes while I was handing it to her I will be coming here still but they really do need a change of staff if they want the business to keep going .
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November 2019 by Goldd Love
American Diva USED to be one of my favorite stores in Carolina Place but I no longer shop there due to their terrible customer service. Theres a hispanic chick who is rude doesn’t greet guest and should be fired. She will make the company’s store lose money. She acts like your bothering her when you ask for help all she does is sit on her phone. They should hire more people.