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“Took my own 4 keys to be cut. Paid $4 per key. The young girl totally mauled the keys on the machine. She kept saying she did it right. Obviously she didn't. The other lady came over and offered no correction or credit for my ruined keys. I always try to buy and use “local” but I will def be going to Lowes Buiding Supply from now on. They lost all of my future business over $16.Update: I received personal responses from the owner and the manager, Luke, at New River Building Supply. They couldn’t have been more apologetic and went above and beyond trying to make this right. They offered to reimburse me for the ruined keys and to pay for new keys. I declined the offer only because small businesses have a hard enough time realizing profits and competing with Big Corporate. I thanked them for reaching out and assured Luke that I would definitely be back to shop in my favorite hardware store.”
“Brinkley's is the perfect local hardware store they've been there forever and when you walk in they're there to help you they'll find exactly what you need. I would recommend just going in there looking around and seeing what they have.”
“A lovely family-run business. This is my go-to place for hardware, paint and birdseeds. They’re always friendly and helpful.They bend over backwards to earn your business.”
“I had a great experience at the Lowes in Banner Elk NC. The associate Greg was just wonderful. He helped me from start to finish. This will definitely be my new store. It's worth the trip.”
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“Never I have met a more helpful group of guys. Beyond helpful. Quickest places I've ever been unloaded. Couldn't ask for better service, help or assistance”