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March 2024 by Crystal Key
Prices are high on most everything,unless they are running deals or it's on clearance.But pharmacy staff are helpful and knowledgeable very friendly also .
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March 2024 by Terrance Rokosh
I stopped at the pharmacy the day after my wife's discharge from the hospital to pick up prescriptions as well as an over the counter item. The pharmacist not only recommended something, but she came from behind the counter and took and showed me several different items, with explanations. Super service as always. I don't understand the 3.3 review ratings for the pharmacy. I'm just saying I have got nothing, but outstanding service from all of the staff Everytime I go there, also if the store staff are not tied up with other customers, I always get a greeting. No I don't own CVS stock lol, I just call my reviews as I experience them. Thank you CVS for caring!
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September 2023 by Ali Graf
This pharmacy is efficient about getting medications filled but my god is the staff rude. I get it, you’re understaffed and tired of answering people’s stupid questions. I work in healthcare too and spend at least 50% of the day on the phone answering redundant questions.. it’s the reality of working in an industry based on customer service and helping people. Every time I have the audacity to call and ask a question about my prescription, staff is beyond rude to me and acts as if I have just asked them the most offensive, stupid thing on the planet. Again I am sorry you are all understaffed and exhausted but so are the rest of us.. there is no reason to be hateful to your customers.
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December 2022 by Rei Vin
I've never known them to get my prescription right. They have handed me the wrong prescription, told me I didn't have insurance when I did and tried to charge me for my medicines and the staff always seem in a bad mood.
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October 2022 by Gail N.
I have to brag a wonderful group of ppl,very professional, very polite,great service I could go on and on. I have been to several pharmacies, but this group has taken the award of awards!!!! I will continue to be their customer..My medicine is affordable and they take making sure it all correct before handing it out to me...very important to me! Thank you CVS pharmacy in Pilot I appreciate you caring
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August 2022 by Lori Wilson
Quick and easy to pick up prescriptions. Good selection of otc medicines, health and beauty items, snacks, etc.
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June 2022 by Diane
Employees are usually very friendly... However I do find it rude when I'm standing to pick up my prescription and the woman walks right by me and says someone will be with you in a moment because after I was standing there in line a car pulled up into the drive-thru!!
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June 2022 by Michael Hendrickson
Clean store, friendly staff, prices reasonable. About all I can ask for in a big-chain drug store.
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June 2022 by Diane Mitchell
Employees are usually very friendly... However I do find it rude when I'm standing to pick up my prescription and the woman walks right by me and says someone will be with you in a moment because after I was standing there in line a car pulled up into the drive-thru!!
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June 2022 by Cari H.
Girl in the pharmacy uses workplace to mingle with married men. Far more focused on that than doing her job.
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May 2022 by Mary W.
This is a great pharmacy for me. I've been here twice to pick up prescriptions. I get a text when they are ready and the folks there are very helpful. So far my experience here has been great.
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April 2022 by Crissie Cain
Stopped in at 130 pm on a Saturday. Had my mom in the car who had just been released from the hospital after having a major surgery. All I wanted to do was pick up her prescriptions. I didn't realize the pharmacy was closed between specific hours and times and did not open until 2 pm. They would not make an exception. And the woman in the back who I could not see, just kept spouting off, "We're closed!"Ridiculous and rude!
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March 2022 by Julie Stafford
I received a call this morning at 9:00 a.m. stating that my mother's heart medicine was ready that we've have been waiting on for days. So I make a special trip to the drugstore to pick up the two medicines they told me were ready this morning. Only to be told that they don't have any medicine for her and to add insult to injury Sam that was working in the drive-thru was completely rude and hateful. Can we please get another drugstore in Pilot Mountain?
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February 2022 by Karen Steele
Worst experience ever this morning. They posted drive thru closed for pharmacy. Everyone has to go inside due to short staffing. Seems to me instead of packing the store full to have 1 person at drive thru and 1 person inside. Plus two old ladies are yelling at people about cutting in line and where the line starts. I left before a fight broke out over the line and where it starts and that you are line breakers like it's elementary school. Just close the entire store. Be a good place for a drug store.
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December 2021 by Jonathon Lawson
Had prescriptions sent here to be filled. very simple, one Item was in a box, just needed to be pulled. After 5 hours I show up to get it and it's not ready. The girl at the drive thru window got an attitude and couldn't figure out why for some reason I would be upset about my prescriptions not being filled after 5 hours. She told me they were behind a day and half and would call me when ready. Ended up having to move these to Another pharmacy, They were ready by the time I arrived from this CVS, about 10 minutes. If you are short staffed or behind, I get it, but don't except work, you cannot fulfill. They should have informed the doctor when it was called in they couldn't get to it, or notified me, instead of making me wait 5 hours for nothing.
