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July 2023 by Shawn Jessup
Been banking at this building for 30 years under 4 or 5 different names. The people are friendly and helpful. Sometimes the new people just don't get what a small town bank should be, but hopefully they learn. If there is a problem they always figure it out and make it right. Sometimes you have to get the right person though.
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July 2023 by Alex Walter
We have used BBT for years since we first moved to NC. Ever since truist took over this bank is a scam! The fees just went up AGAIN! There’s an account minimum. You can only cash or get a full paycheck direct deposited if you have $300 in the accounts it’s going in. When you deposit any paper check there’s a hold, if you deposit on Friday you don’t see any of that money until Monday. Their customer support is no longer available, helpful or fluent in English. When asking they’re in person or over the phone staff questions they either don’t know, lie to appease your question or transfer you. My husband and I are ending our accounts with this bank.
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June 2023 by Jay Vasquez (ncrican)
I understand that they get busy but I didn't wait on line for a long time. Everyone there was GREAT.
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May 2023 by S W Brinkley
Ruddiest employees at front desk!!No kindness. Never smiles. Not a bank of choice to be appreciated in all circumstances.
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November 2020 by Richard Ferguson
Got to be the slowest bank I have ever been to. If your in a hurry don't come here! I first went to the main street mount airy location and they was closed for no reason.... so I decided to travel on down to pilot mountain location. I would have been better counting my loses and waiting until Monday to get my banking needs resolved. I sit for 30 minutes in a drive thru and never plan to do this again..
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May 2020 by Jonathan Lancho Villa
Profesional people and very kind!
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October 2019 by Christopher Brewster
I had to start banking at this bank due to the fact that that’s where my paycheck was drawn from. Turned out to be the best decision I’ve made. I absolutely love going to this location. Renee and Carol do an amazing job and is always so friendly and helpful every time I go there. I’ve convinced family to trade banks to this location because of them. Won’t bank any where else now. Thank y’all so much for the wonderful job y’all do!
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August 2018 by Penny Byrd
Proves yet again why I will never bank with BB&T. Cash checks every week but because I am in another town they have to call and verify who knows what!!!
