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March 2024 by Will FORD
The new owners (Jan 2024) of this daycare caused so many issues that many parents and staff are leaving. Major issues are listed below.
-new managememt made a habit out of either lying or not telling parents of new policies (to include increased tuition costs). This included changing costs without any notice, then giving out paperwork suggesting that they had notified parents at the beginning of the month. They changed prices 3 times in Jan 2024.
-changed the safety procedure the previous owners had, and unlocked the front door. There is no one challenging people who enter to grab children, or verifying IDs.
-Ratio was a problem due to the staff shortage, and parents were helping teachers in the morning because they were over ratio.
My disappointment in this place is so much more because this used to be a place I could trust my kid at, and just a shift in management changed that for our family.
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March 2024 by Archie Britt
Avoid this place! A change in ownership/management occured at the first of the year and literally overnight this went from one of (if not the best) daycares in the county to one of the worst. Lack of communication from management. Any concerns that you bring up are not taken seriously and never addressed. Management is incompetent. An openhouse was scheduled to take place to allow parents to meet the new owners to ask questions and address concerns. The new owners never showed up, leaving parents waiting there without even so much as a phonecall. Was rescheduled on another date and at the last minute they cancelled. Staff and customers are leaving in droves, for good reason. Dont waste your time.
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February 2024 by Aaron Locklear
Since the change in management I would definitely NOT recommend this daycare. My son was there for 4 years and had a wonderful experience until a month ago management changed and everything has went downhill. My wife brought up a safety concern and the owner was completely unprofessional in handling the situation. Would not recommend this daycare and more to anyone.
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January 2021 by Erin Henderson
Never had any major issues. They are very careful with my daughters food allergy. She's been there for years.
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July 2020 by Rose Oxendine
This child care facility has a lot of "younger" lead teachers that don't know a thing about running a younger aged class room. They don't have patience with children at all. I watched kids pound and beat on other children every time I was picking my child up from their care and they never paid attention to it, yet!... my child was almost always being written up for something. Although they claimed my child was always at fault and doing something, cameras were never ran to show proof of my child's behavior. Take your time and find a place where the workers are more knowledgeable and experienced with working with children.
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January 2020 by Eun Hee Jeon
My child sustained 5 injuries including bite marks and scratches here over a span of 27 business days (See the 4 picture collage below). You can also look at my Yelp review if you have trouble seeing the pictures. The last picture, which is unrelated to my child's injuries, is a screenshot of NC Division of Child Development and Early Education's visit summary of May 2, 2017. This record, which is publicly available, says "Rule Violated: Children were not adequately supervised at all times. In space #2, adequately [sic] supervision was not provided when a child was bitten two times in a day."Update (Jan 29, 2019): I see that a staff member at Riverwood gave a 5 star rating to this business 6 days ago (see the review below). I believe this counts as a review manipulation. Fellow moms, there ARE good daycares out there where you child will be safe and well taken care of. Since my kid moved to a new daycare 3 months ago, he hasn't even gotten a scratch. I hope you find a good daycare facility for you. Do your research and ask other moms.
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January 2020 by Rose Lloyd
This child care facility has a lot of "younger" lead teachers that don't know a thing about running a younger aged class room. They don't have patience with children at all. I watched kids pound and beat on other children every time I was picking my child up from their care and they never paid attention to it, yet!... my child was almost always being written up for something. Although they claimed my child was always at fault and doing something, cameras were never ran to show proof of my child's behavior. Take your time and find a place where the workers are more knowledgeable and experienced with working with children.
