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February 2024 by Antavious Cheek
Extremely knowledgeable and helpful
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December 2023 by Alice Cooksey
Oh my goodness. Spend at least an hour every month for the past 3 months trying to get the rate they promised me. They keep taking off my military discount, say the plan they changed me to doesnt qualify, etc. We need new phones which are ridiculously over priced but not sure if we want to commit more time and money into this company.
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November 2023 by Chris Pinch
Trey was very helpful with getting us the new phones and swapped to Verizon. He was patient and kind plus answered all of our questions.
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October 2023 by Chris Casey
Went in to get phone cleaned..they said they could backup all my stuff on phone..when done it was completely erased.
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June 2023 by Rachelle Judkins
I'm rating a 5 on the customer service I received when I returned for the second time in one day. I had an issue with SIM card switch from one phone to another. I arrive earlier that day to get help with getting my new phone setupwith a SIM for my account. Tim asked what did I need I explained and he told me to go call prepaid customer service and I could get an eSIMs for free. OK sir but at this time I have no service...Is what I was thinking. Oh and proceed to tell me I could get $1000 for the phone (I just bought the phone I'm trying to get it activated) I know but it's $1000 and send me out the store to call customer service. We'll eSIMs wasn't compatible at this time. I go back to the store and Jack helped me with the problem although it took 2hours he was patient with me. I really appreciate his help and it only cost me $7.99. Something so simple. He had to call and cancel the previous order so I could buy the SIM in store. (Why it took so long) Which is what I was trying to do at the beginning. Thank you Jake for your patience and excellent customer service, sorry the sale was only $7
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December 2022 by Kenneth Bullock
Very helpful people. Friendly and knowledgeable.
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August 2022 by Desiree Orozco
Great customer service staff was fast and friendly
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August 2022 by Shirley Hazard
Everyone was very nice and helpful.
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August 2022 by Sharon Boyd
Great service!
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August 2022 by Krissy Duke
I can always count on Audrey and Sydney for any needs!
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August 2022 by Mari Acosta
Devin was very professional and friendly very patient explaining and answering my questions with out making me feel dumb.
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August 2022 by Karen Jones
Fast friendly service. Knowledgeable representatives that were patient and answered all questions.
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August 2022 by Nick Fuller
Very polite and helpful. Amazing experience today thank you all
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April 2022 by Sherri Damon
Russell treated me professionally and graciously, even when I came 30 minutes before they closed, on a Friday night - and then they helped me find a new phone and transferred my old number and files to it - an hour past their closing time. I hope Verizon truly appreciates these young men and the hard work they do for it.
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April 2022 by Jamie Rooney
Brandon was very knowledgeable, patient, and helpful. Great experience! Thanks for your help!
