-
March 2024 by Cyndel Wilson
Very clean. Friendly associate
-
March 2022 by Carnice Holmes
The staff is very helpful
-
March 2022 by Alice Harris
Great staff
-
September 2021 by Bruce Brogden
Violet was the bestShe very attentive and very fast she got my phone working quick we loved her service thank you
-
August 2021 by Clay Kester
Went in with an issue I was having with my wife’s phone, Joshua was very helpful and even though we did not get the issue resolved (it was with my old carrier not cricket as it turns out) he went above and beyond even staying after hours to help me out.
-
August 2020 by Dre Shaw
I went into the store to replace a stolen phone. Instead of replacing the stolen phone, I was told I needed to upgrade the phone for the line that had been stolen. The phone that was stolen was on a secondary number on my primary line.
The amauter representative was unknowledgeable about how to locate my secondary number on my primary account and she had to call AND use a video app to contact her supervisor, who was not on the premises for hours.
Subsequently, the amauter representative installed a new SIM card into the new phone that I purchased for the secondary line. The error with this transaction was that MY PRIMARY number was used and applied onto the new phone - disabling MY line (the primary line)!
After this huge mistake by the employee, I was FORCED to pay for a new sim card to correct the error.
For the phone that was being replaced, I was informed that I would have to change the number because the amauter representative could not locate the correct number on my primary account. Despite constantly viewing my account information that states I pay for TWO lines monthly.
The entire experience took over TWO hours with a manager still not being physically present. The transaction would have only taken a few moments after I purchased a new phone without any error(s).
To add, the Cricket staff told me to call to get a refund for the addition cost instead of rectifying the situation during the in-store transaction.
Due to the many errors made by the Cricket employees I was highly dissatisfied and incurred substantially greater costs than expected after leaving this store.
-
July 2020 by K Carr
I went into the store to replace a stolen phone. Instead of replacing the stolen phone, I was told I needed to upgrade the phone for the line that had been stolen. The phone that was stolen was on a secondary number on my primary line.The amauter representative was unknowledgeable about how to locate my secondary number on my primary account and she had to call AND use a video app to contact her supervisor, who was not on the premises for hours.Subsequently, the amauter representative installed a new SIM card into the new phone that I purchased for the secondary line. The error with this transaction was that MY PRIMARY number was used and applied onto the new phone - disabling MY line (the primary line)!After this huge mistake by the employee, I was FORCED to pay for a new sim card to correct the error.For the phone that was being replaced, I was informed that I would have to change the number because the amauter representative could not locate the correct number on my primary account. Despite constantly viewing my account information that states I pay for TWO lines monthly.The entire experience took over TWO hours with a manager still not being physically present. The transaction would have only taken a few moments after I purchased a new phone without any error(s).To add, the Cricket staff told me to call to get a refund for the addition cost instead of rectifying the situation during the in-store transaction.Due to the many errors made by the Cricket employees I was highly dissatisfied and incurred substantially greater costs than expected after leaving this store.
-
January 2020 by Vernon Faines
This is the best phone company around and nothing but smiles and helpful workers everytime i come in! I HIGHLY recommend!
-
January 2020 by Patricia Roberson
Went to Oxford location today Jalicia has the best personality and great customer service.
-
January 2020 by vereatha barnett
Review for jalicia. She is an excellent employee
-
January 2020 by chevy Z71
I went into the store to replace a stolen phone. Instead of replacing the stolen phone, I was told I needed to upgrade the phone for the line that had been stolen. The phone that was stolen was on a secondary number on my primary line.
-
October 2019 by Tracey Washburn
Best Family Deals. Great Cell Service. Great Staff!
-
August 2019 by Adam White
Excellent Customer service and good service
-
June 2019 by Adam Johnson
Excellent customer service! Me and my wife went to add a phone and got a great deal. I would highly recommend the services here.
-
April 2019 by Crystal Lewis
Great service
