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August 2024 by Vickie Vaughn
Waited for over an hour for my prescription to be ready. When I went in a second time I was told they were working on it then and asked if I wanted it expedited. I don't know why she asked since they knew I was on site waiting for not to be filled. I was dealing with a horrible sinus headache so waiting for my prescription to be filled was the last thing I wanted to do.
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July 2024 by Renee Winter
There is an older female manager/stocker working here that wanders around the store and she is so rude! Barely even looks at you and mumbles and walks away (worked Friday afternoon 7/19/24); on the other hand, Saturday 7/20/23 the male stocker/cashier working was super helpful and friendly!!
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July 2024 by Audrey Gray
If I could leave 0 stars I would. Ran in quickly to pickup tampons and advil! Was asked 3 times if I need assistance and followed around the store by an older employee. Must be a miserable woman to assume I would be stealing that! Screw you!
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June 2024 by Barbara Goldman
Negative 1 star. By far one of the worst experiences I ever had at a pharmacy. I had called to confirm if a particular compound prescription has been sent to the pharmacy. The person denied the prescription has been received. I then made it a point to hand deliver a physical script to the pharmacy to ensure my husband, got his medication. Before I could even mention what I needed, a VERY RUDE pharm tech RIPPED the prescription out of my hands like a child. She then loudly and rudely blurted out that this particular compound prescription is no longer made there. I felt like I was disrupting this person’s existence. I get that working in healthcare can have its challenges, but don’t take it out on the rest of us. If you are looking for a pharmacy to fill your medication, do yourself a favor….don’t come here unless you absolutely have to.
JUST FYI this pharmacy does not make actual compound prescriptions anymore.
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June 2024 by Claudia Whitaker
Excellent service from the young man at the front of the store who greeted me, asked if I needed help, and checked me out.
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May 2024 by Prabha Kanyal
Bad experience in passport size photo service
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May 2024 by Jose Ortiz
What is the point of having a dedicated register for customers who pre pay? You can stand right there for a long time with nobody coming to assist you, while the line at the regular register keeps moving.
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May 2024 by Chuck Schmutzer
The rudest and most inconvenient pharmacy I have ever been too. Do not use this pharmacy as your primary for perscriptions! You will be very disappointed!
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March 2024 by Amy Klawitter
I would give this CVS zero stars. I have dealt with this location for 5 years and the pharmacy does not have customer service at all. They don’t pick up the phone or it dumps your call. Just signed up for Express Script so I hope to never have to deal with this CVS pharmacy ever again.
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March 2024 by anaeliid _
Please heed the past two 1-star reviews!Today, my mom was charged 75$ for a prescription she has picked up from this CVS for a year, which was normally 25$ (Something a previous reviewer mentioned ALSO happened!). She forgot the name of it so she had me on the phone. I stated what the prescription name was, she repeated after me, and the technicians insisted that she was wrong and told her to take the brand name, which was now 75$.Alarmed, she said she did not want this prescription and went home. I called shortly after.Not only did a different woman insist that my mother said a different prescription name repeatedly (which was wrong! I was on the phone with her!), they had gone as far as to CANCEL the prescription! Without offering ANY clarification as to why this was 75$! I then asked why on earth it was more expensive and ONLY THEN did they say it was for a 3 month supply for the brand name! NO ONE MENTIONED THIS when my mother was picking up her script! Not only this but this person’s insistence that WE were uninformed, as well as forcing words down my mother’s throat and refusing to apologize for misunderstanding her (I want to add that they made her spell her name three times. Never happened before today either) was extremely racist!Why did you not mention at all that this prescription was 75$ because we were paying for a 3 month supply? Why does that not reflect the notification we received in her texts and in her CVS account (which also says she should’ve paid 25$ today before you CANCELED THE PRESCRIPTION)? And above all… why did you insist that WE were mistaken, when YOU didn’t offer ANY clarity on the price change whatsoever?I don’t need a formal apology! I only request an acknowledgment that there was a misunderstanding. “We should have mentioned that this was for a 3 month supply.” That’s all! But instead, they went and blamed my mother, who has used this CVS for years with us AND PICKED UP THE SAME PRESCRIPTION FOR YEARS HERE, for repeatedly giving the wrong prescription name (which was NOT TRUE)! They only needed to log into their account to see all of these things and instead they chose to be racist and feign innocence.I am so deeply disgusted by the behavior of the woman on the phone and it is only out of common courtesy that I am not mentioning her by name. We have NEVER had this happen before. Something has changed about this pharmacy and I warn everyone to use this pharmacy with utmost caution or, better yet, just change pharmacies completely. We are never coming here again if we can help it.
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March 2024 by Randon Morgan
This pharmacy was awesome but went down the drain. My wife has been trying to get a script for weeks and they keep blaming the doctor for not sending it. Once they finally agreed to fill the prescription, they were out of stock. In fact, they are always out of stock on many things. At one point, I was witness to two employees literally yelling back and forth at each other over break times. We have tried to be patient over the last six months, but we are at our whits end. Time to transfer!!!!
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February 2024 by Ashlie Hudson
The employees in the pharmacy are rude and never pick up the phones
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January 2024 by Enchanted Pony Parties
Waited on hold for ever and ever. They don’t answer the phone. Terri me customer service.
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December 2023 by Christopher Tedford
CVS has so went down hill! This location is TERRIBLE AND SLOW! They have lines out the roof and don't hire help feel so sorry for those still working there. I highly recommend crossroads pharmacy in oak ridge always have staff and always friendly still customer focus! Avoid this location. You will be waiting till next year to get your meds
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December 2023 by Austin Tucker
My family will never step foot in this location again the pharmacy closes before 1:30 and then opens after 2:00 then yells at customers "we're closed!" Don't get me started on the cuck with the manbun steer clear of this abomination of a CVS
